Title: Reputation and Brand Management. In the recent years, some companies have been paying little attention to managing their reputations. Although the image of some companies is at risk, they do not see the risk posed by the loss of reputation (Issacharoff & Rave 2013). The BP oil spill accident was one of the largest environmental crises to happen in the recent times because it affected both the marine life and the human sector (Issacharoff & Rave 2013). Although this accident may not have affected the company directly in terms of financial performance, it lost part of its reputation. The company spent a lot of money on restoring the undermined image, although its efforts were not largely successful. The reputation of BP was made even worse by the responses given by the CEO Tony Hayward (Economist, 2018). In particular, the CEO tried to shift blame to other parties without taking full responsibility and making the necessary efforts to curb the situation.
Despite some of the bad remarks made by Hayward, when the accident happened, the company tried as much possible to curb the situation. Even James Ross, the Chairman of BP in the U.S., decided to go to the scene and estimate the level of the accident in order to see how the damage can be minimized. In just two hours after the accident had occurred, BP opted to send skimming team to the accident scene (Du, 2012). In addition, after 24 hours, BP had had already sent about 36 specialists to the site, which was a crucial step due to the fact that it reduced damage which has been caused to the company’s reputation. The measures taken succeeded in one way or the other. The company should have focused further on how to deal with the situation instead of spending a lot of money on PR exercise.
Volkswagen Company in 2015 was involved in emission scandal, whereby EPA issued a statement stating the company had greatly violated the Air Act (Ewing, 2015). According to the report released by EPA, it is clear that their TDI engines emitted a few poisonous gases after conducting a laboratory test, whereby in the real sense it was not the case because these engines emitted about 40 times more poisonous gases (Benjamin, 2018). The scandal affected the reputation of the company because the diesel emissions from the engines made by Volkswagen are not currently considered suitable due to not being environmentally friendly.
In order to solve the problem, Volkswagen came up with ways of reducing the diesel emissions. First of all, the company acknowledged the fact that they were involved in manipulating the tests conducted to investigate the vehicle emissions. The CEO himself apologized to the customers by admitting that the scandal had completely damaged the public trust and customers as a whole (Zhang et al., 2016). In addition, the company decided to pay the fine as result of damage caused by the diesel emissions, although it was costly to the whole organization. The effort made by the company to compensate for the damage caused by the pollution proved to be important because after some time, Volkswagen started to regain its lost customers sales, brand management and Reputation.
Brand Management Reputation Marketing
Also, Wells Fargo scandal was one of the biggest financial crimes committed ever, whereby the bank intentionally created more than 2 million fake accounts (Corkery, 2013). According to the report conducted in 2016, it was clear that this scandal inflicted a lot of damage to the Company because its reputation was largely damaged. For example, negative perception towards the bank increased from 15% to 52% after the criminal activity was revealed, which means that the bank had to witness decreased loyalty and the number of customers as result of the scandal (Corkery, 2013). Most of the customers started leaving the bank because it had already lost its reputation.
Brand Management Dissertation
Further, the management of the bank tried as much as possible to restore its image at all cost. For example, after the occurrence of the scandal, it decided to pay compensations to some victims. The bank wasted significant costs on settling the damage done to its reputation by the scandal. For example, it had to pay $ 185 million in order to settle the charges resulting from the manipulation (Mims, 2017). In addition, the bank paid 570,000 customers, whom the company claimed to have taken car loans without their permission (Mims, 2017). After making efforts to compensate the affected customers, the bank’s activity started to alleviate the situation. For example, it managed to win back the faith of some of the loyal customers. In addition, the reputation of the company started to improve to some extent because it made efforts to rectify the fault.
References
Corkery, M. Wells Fargo Struggling in the aftermath of Fraud Scandal. The New York Times, 2013.
Du, S., & Vieira, E. T. Striving for Legitimacy through Corporate Social Responsibility and Brand Management: Insights From Oil Companies. Journal of Business Ethics, 110 (4), 2012: 413-427.
Economist. “A year on, Wells Fargo cannot shake off its mis-selling scandal”, 2018.
Ewing, J. Volkswagen says 11 Million Cars Worldwide are Affected in Diesel Deception. The New York Times, 2015.
Issacharoff, S., & Rave, D. T. The BP Oil Spill Settlement and the Paradox of Public Litigation. Louisiana Law Review74(2) 2013: 397.
Kervyn, N., Chan, E., Malone, C., Korpusik, A., & Ybarra, O. Not All Disasters are Equal in the Public’s Eye: The Negativity Effect on Warmth in Brand Management Perception. Social Cognition32(3) 2014: 256-275.
Mims, J. H. The Wells Fargo Scandal and Efforts to Reform Incentive-Based Compensation in Financial Institutions. NC Banking Institute2(1) 2017: 429.
Preston, Benjamin. “Volkswagen Scandal Tarnishes Hard-Won US Reputation as Green Company.” The Guardian, 2018.
Zhang, B., Veijalainen, J., & Kotkov, D. (2016). Volkswagen Emission Crisis: Managing Stakeholder Relations on the Web. In Webist 2016: Proceedings of the 12th International conference on web information systems and technologies. Volume 1. Scitepress, 2016
Did you find any useful knowledge relating to brand management and marketing reputation in this post? What are the key facts that grabbed your attention? Let us know in the comments. Thank you.
Cloud gaming has increasingly become one of the most popular technological advances in IT and has seen a massive increase in start-up companies. Many subscribers have been attracted to a majority of public gaming companies; a move that has shown success on the services being offered by cloud gaming. However, by pushing services for the cloud gaming, many barriers have created a stabling blocks in the success to its propelling. The objectives of this dissertation is to bring forth the prospect of the cloud gaming at the same time pointing out research problems that may have emerged over the wide spectrum of the various directions; those that are inclusive of video coders, distributed systems, visualisation, resource allocation, human-interaction, and quality of experience, not forgetting dynamic adaptations. The main approach to the research is based on the way service providers will move forward in offering high quality services; since this far, cloud gaming remains a profitable and promising business in the new technologically advanced world. The facts about cloud gaming remain that more fresh ideas shall come in to capitalise the profuse and elastic cloud resources for the purposes of better clouding experiences and further see such ideas to be associated with the challenges in the coming years.
The dissertation aims at offering information about cloud gaming for the purpose of elaborating the vast field of its continued improvements. In concern to this, the research will highlight the various games available through cloud gaming; hence, forming the ground for discussion and exploration. Further, the research will also provide ways that cloud games can be enhanced for efficiency and validity realised from the expert opinion. The primary objective of this study is to explore cloud gaming with the intention of demonstrating the emergent technological advances which are being adopted in gaming.
Cloud gaming entails the inclusion of online streaming of video games and music in technological devices such as TVs, Personal computers, tablets, by using cloud services such as YouTube, Netflix, Amazon among others. In light of this, cloud gaming is known to contribute to the convenience with large clouds being managed and libraries that have a vast collection of the games and high possibility making it impossible to resist.
With cloud gaming availed by many service providers, it becomes possible to stream video games from the Internet. Besides, with the inclusion of 3D games such as Fortnite, the gaming quality is enhanced with the utilisation of either wired or wireless connections. However, bearing in mind that internet users endorse the concept, it becomes important to investigate the cloud gaming technologies to demonstrate the potential and its magnificent performance. As such, a study to bridge the knowledge gap about cloud gaming is imperative as it will provide more information to the public domain while also publicising the potential of cloud gaming.
Qualitative research that seeks the opinion of technological experts and conventional gamers becomes useful to provide an analytical insight about cloud gaming. As such, in a bid to make improvement in cloud gaming performance, the study also contains a conclusion that forms a basis for making recommendations. Additionally, the expert opinion on the best way to improve cloud gaming is imperative. Moreover, the adoption of modern technology that enhances the speed and quality of the gaming will be elaborated in the various ways.
Experiences by users in games and in particular interactive gaming systems have developed to be a real spotlight among researchers. In the field of cloud gaming, various factors have the likelihood of affecting the quality of user experience. Studies on the measurement of quantitative methods for the user experience are largely depended on skewed factors that are inclusive of response time and quality of graphics or the quality of videos received. Response time in cloud gaming is the real total duration that has elapsed from the control command of the user takes place to match video or graphic structure showing on the screen of the device under usage. Response time in cloud gaming is influenced by various parameters of the network such as bandwidth, delay, packet loss and jitter. Moreover, the quality of the received video game is subjective to the quality of image in every structure and the effortlessness of all other structures, which are similarly, altered by the video settings, for example, resolution and rate of data.
Cloud Gaming Dissertation
Dissertation Contents
1 – Introduction
Overview
2 – Aims and Objectives
Aim
Project Objectives
Research Questions
Statement of Problem
Definitions
3 – Methodology
Overview
Outline of the Research
Research Philosophy
Epistemology
Axiology
Approaches to the Research
Strategies of the Research
Structured Interview
Structured Interview Design and Validation
Waterfall Methodology
Moscow Methodology
Secondary Data
5 – Literature Review
Introduction of Cloud Gaming
Definition
Terminologies in Cloud Computing
Cloud Deployment Models
Cloud Delivery Models
Infrastructure as a Service (Iaas)
Platform as a Service (PaaS)
Software as a Service
Related Technologies and Definitions
Distributed Computing
Latency
Cloud Computing Supporting Technology
Virtualisation
Load Balancing
Streaming
Service Oriented Architecture (SOA)
Thin Client Platform
Technology Acceptance Model
Applicability of TAM
Applications to the Research
Summary of user Related Issues
6 – Main Research Questions and Data
Primary Data
Secondary Data
Automatic Upgrades and Updates
Overall Costs
Limited Choice Games
Availability of Internet
7 – Data Analysis
Features
Bandwidth and Latency
Automatic Updates and Upgrades
Risk of Viruses
Benefits of Thin Client
Costs
Features Emanating from Open-ended Questions
Factors
Attitudes on Using the Technology
Summary of Factors and Conditions Forming the User Attitude
8 – Conclusion
Contribution of the Dissertation
Further Research
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The Impact of Supply Chain Management in Business Success
Title: Supply Chain Management in Business Success. Advancement in technology has played a major role in the success of businesses in the U.S. The internet in particular has played a major role in increasing the output and returns of companies selling goods and providing services all across the country. With globalization, escalating competition, geographical scope and complexity in the business environment has necessitated the continued improvements in the way technology is incorporated in businesses, both private and government owned.
Many companies in developed countries have been forced to adapt to the area of supply chain management has not escaped the proliferation of technological innovation. According to Cagliano, Caniato and Spina (2005), supply chain management is described as the broadened focus of management that emphasizes the combined implications of the stakeholders involved in the production of services and goods, including suppliers, manufacturers, wholesalers, retailers, and the final consumer. In this understanding of the management of production and logistics networks, conviction is that all the participants in the process of delivering goods to consumers form part of a pipeline, network, or a supply chain.
Supply chain management can, therefore, be understood as encompassing everything needed for customer satisfaction, including the determination of the products that consumer prefer, how to produce such products, and how to deliver them to the final consumer. The aim here is to ensure that the consumers receive the right products at the appropriate time, in the desired location, and at a friendly price. Electronic mail and the internet have revolutionized the communication and data exchange process, supporting the required flow of information between firms in the supply chain. The present paper explores the impact of the internet on supply chain management with particular focus on order processing, customer service, transportation, managing vendor relations, inventory management, purchasing and procurement, and production scheduling.
The Benefits of Internet-Enabled Supply Chain Management
An important premise informing the philosophy of supply chain management is the consideration of the network of processes, facilities, and individuals that procure raw materials, convert them into finished products, and eventually circulate them to the consumer as an integrated chain, instead of a collection of separate, but rather interconnected, tasks (Wisner, Leong & Tan 2005). This integration of the supply chain is important since the links of the chain are essential in achieving the goal of customer satisfaction. As noted by Barratt and Rosdahl (2002), though every company may have a supply chain, not every company effectively manages its supply chain for the attainment of strategic advantage.
By enabling and connecting procurement, inventory management, order processing, transportation, production scheduling, and customer service, not only reduces costs associated with managing the supply chain, but also increases the efficiency of the entire process. Streamlining the entire process of supply chain management with internet technology requires a good understanding of the vital business processes involved in supply chain management and the appropriate technological solution for handling the complex flow of information, human resource management and material flow.
Purchasing and Procurement
The application of internet technology in the management of procurement is gradually developed in the recent past, with various studies indicating various applications of the internet in procurement processes, including communication with vendors, confirmation and comparison of vendor price quotes, and conducting purchases from the catalogs of the vendor (Croom 2000). An example of a company that uses the internet is General Electric, which reported reduced costs of procurement due online purchasing from vendor catalogs (Auramo, Kauremaa & Tanskanen 2005). By enabling purchases and negotiation from the vendor’s website at any time, the internet helps the company transcend the geographical restrictions that often characterized traditional procurement.
Supply Chain Management Dissertation
As shown by Gunasekaran and Ngai (2004), one of the benefits of using the internet in procurement is the reduced paperwork flows, and reduced time taken from the time the order is placed to the time the products are delivered to the company. In addition, the internet also streamlines the process of vendor negotiation by introducing and online form of negotiation that is more effective and efficient than face to face negotiation.
Such negotiations include bargaining, price agreements, renegotiation, and term agreements. Price negotiation is particularly improved by the internet since there is room for comparing different offers from vendors (Croxton et al. 2001). Another area where the internet supports procurement is by lowering the costs associated with handling returned or damaged goods enhancing the tracking of goods and by enabling notification by vendors before damaged goods can be shipped (Barratt & Rosdahl 2002; Gunasekaran & Ngai 2004). Other procurement issues handled through the internet include warranty issues and credits posted by vendors.
Despite the improved efficiency, competitive sourcing opportunities and inter-organizational coordination of the procurement process due to the use of the internet, it is important to note that the adoption of an e-procurement strategy is considerably complicated.
Consequently, Boyer and Olson (2002) advise that the challenges in implementing e-procurement can be mitigated through the adoption of an effective e-procurement strategy, setting and managing realistic managing expectations, and engineering procurement processes. Another problem in the e-procurement process concerns the verification of the credibility of the vendor. As shown by Auramo, Kauremaa and Tanskanen (2005), it can be challenging to determining the credibility of a company over the internet, leaving room for fraud and cons. Measures should be taken, therefore, to determine the credibility of a company before any business can be conducted over the internet.
Inventory Management
One of the most essential and significantly costly elements of the supply chain involves the management of inventory (Wisner, Leong & Tan 2005). Studies have also shown that lack of proper information flow in the process of inventory management can cause inventory buffers and inefficiencies in the management of the supply chain. Consequently, to keep inventory levels low and lower the overall costs of holding, while still offering high quality service to the customers is a significant challenge in strategic inventory management.
To mitigate such challenges, internet-enabled inventory management enables processes that can be used to reduce costs without compromising the quality of customer service (Kevin Chiang & Monahan 2005; Cagliano, Caniato & Spina 2005). For instance, the internet can be used in inventory management for the notification of stock-outs offered by companies to their clients, or even the communication of stock-outs made by clients to vendors.
The internet also enables companies to quickly implement electronic data interchange (EDI) information systems with their customers throughout the world. In inventory management, EDI is understood as the electronic exchange of information between the information technology systems of two or more organizations (Boyer & Olson 2002). With the help of the internet, EDI technology can be used to process order entry, order changes, order confirmation, pre-shipment notices, and invoicing. Through internet-based EDI, companies like Wal-Mart and Target realize success in the retail industry by quickly exchanging information with their suppliers, which would normally take long periods of data entry.
The internet also positively influences the ability of companies to proactively manage their inventory systems. For instance, using the internet, a company can track out-of-stock inventory items and ensure that customers are notified in case of order shipping delays and any inventory emergencies. The improved inventory management also enables the company to replenish the inventory without delays. Tracking of items in an efficient and timely manner is also enabled by the internet by integrating various technological applications such as communication technologies, radio frequency technology and the internet. Identification In addition, inventory information needed for informed decision-making can also be made available to the decision-makers in good time.
Order Processing and Customer Service
Other areas of importance of internet technology in strategic supply chain management are in customer service and order processing. For instance, using the internet to place orders has been found to streamline the process of quotation and result in reduced overall costs by enabling order placement and checking of order status as well as improved speed of processing. In this regard, reduced paperwork in the order processing not only saves time, but also lowers costs.
With regards to customer service, the internet enables improved communication between the customer and the vendor, thereby improving awareness of customer needs and preferences, and enabling the tailoring of products to meet customer needs. It also offers a platform for the customer to communicate concerns and suggestions. Ultimately, through improved customer service, the internet enables the company to build a strong customer loyalty for its products and services.
Implications on Management
With the rapidly increasing use of the internet in supply chain management, it is increasingly important for managers to leverage the benefits of the internet for competitive edge. It is important for the supply chain manager to react quickly to information and adjust inventory, transportation and production to ensure cost efficiency and quality of service. It is important to note that the information provided over the internet is only useful if it is delivered in a timely and comprehensible manner.
One implication on management concerns the dynamic pricing strategies enabled by the internet. As indicate by Keskinocak and Tayur 2001, the internet has altered the way goods are marketed and sold, and influences pricing. Supply chain managers can leverage the ability of the internet to offer flexible and dynamic pricing through online auctions and negotiation (Bapna, Goes & Gupta 2003). In addition, the internet offers collaboration of different components of the supply chain which can be leveraged to smooth the flow of products and information. This is important since collaboration between enterprises has been shown to be a considerable challenge to effective supply chain management (Lewis & Talalayevsky 2004).
Leveraging the potential of the internet offers the supply chain management accessibility and standards that enable the integration and transmission of data across the supply chain components (Bartezzaghi & Ronchi 2004). An important consideration for management is that the supply chain collaboration is enabled through information sharing, creation of supply chain communities, and coordinating plans. These must be invested in and effectively implemented for an effective supply chain.
Another important managerial factor concerning the internet and supply chain management is supply chain visibility, which is linked to reduction of the bullwhip effect. According to Jap and Mohr (2002), supply chain visibility implies to offering each level of the supply chain with accurate and complete information on customer needs and inventory levels, production levels, fulfillment needs, and shipment status. Managers need to understand that visibility reduces the bullwhip effect since if information on demand is shared, the actual customer demand data can be used to generate accurate forecast instead of depending on orders obtained from the previous stage. In addition, visibility of the supply chain enables the various components of the supply chain to coordinate production and distribution more effectively, subsequently reducing costs and lead times (Bartezzaghi & Ronchi 2004).
The important implication here is to ensure that the information is accessible to all partners in the supply chain and in a format that can enable business decision-making. Managers also need to invest in tools that enable the visualization, plan and make decisions based on large databases. Essentially, the proliferation of technology and the internet in business cannot be avoided. Ultimately, there is need to protect the data obtained and transmitted over the internet from fraudsters and identity thieves (Ngai & Gunasekaran 2004). Given the numerous benefits linked to the use of the internet in supply chain management, proper structures need to be developed for companies to leverage the potential of the internet.
Conclusion
The present analysis examined the role of the internet in effective supply chain management. From the analysis it is evident that the internet can offer supply chain management the benefits of reduced costs, improved customer service, enhanced procurement and order processing, as well as collaboration and visibility throughout the supply chain. It is also apparent that the internet enables partners in the supply chain to collaborate in order to improve planning and forecasting. Other benefits include improved customer service, data sharing, and product flow.
However, information sharing has various technological, legal and commitment implications, requiring observation of certain principles and goodwill from organizations. It is also important for organizations to adopt measures to protect the information obtained and shared over the internet. Ultimately, though the internet offers an important tool for improving the effectiveness of supply chains, security and management concerns must be addressed for the optimal benefits to be realized.
References
Auramo, J, Kauremaa, J & Tanskanen, K 2005, “Benefits of IT in supply chain management: An explorative study of progressive companies”, International Journal of Physical Distribution & Logistics Management, vol. 35, no. 2, pp. 82-100.
Bapna, R, Goes, P & Gupta, A 2003, “Analysis and design of business-to-consumer online auctions”, Management Science, vol. 49, no. 1, pp. 85-101.
Barratt, M & Rosdahl, K 2002, “Exploring business-to-business market sites”, European Journal of Purchasing & Supply Management, vol. 8, no. 2, pp. 111-122.
Bartezzaghi, E & Ronchi, S 2004, “A portfolio approach in the e-purchasing of materials”, Journal of Purchasing and Supply Management, vol. 10, no. 3, pp. 117-126.
Boyer, K & Olson, J 2002, “Drivers of Internet purchasing success”, Production and Operations Management, vol. 11, no. 4, pp. 480-498.
Cagliano, R, Caniato, F & Spina, G 2005, “E-business strategy: How companies are shaping their supply chain through the Internet”, International Journal of Operations & Production Management, vol. 25, no.12, pp. 1309-1327.
Croom, S 2000, “The impact of web-based procurement on the management of operating resources supply”, The Journal of Supply Chain Management, vol. 36, no. 1, pp. 4-13.
Croxton, K, García-Dastugue, S, Lambert, D & Rogers, D 2001, “The supply chain management processes”, The International Journal of Logistics Management, vol. 12, no. 2, pp. 13-36.
Gunasekaran, A & Ngai, E 2004, “Virtual Supply-Chain Management.” Production Planning & Control, vol. 15, no. 6, pp. 584–595.
Jap, S & Mohr, J 2002, “Leveraging internet technologies in B2B relationships,” California Management Review, vol. 44, no. 4, pp. 24-38.
Kehoe, D & Boughton, N 2001, “Internet based supply chain management: A Classification of approaches to manufacturing planning and control.” International Journal of Operations & Production Management, vol. 21, no. 4, pp. 516-524.
Keskinocak, P & Tayur, R 2001, “Quantitative analysis for Internet-enabled supply chains,” Interfaces, vol. 31, no. 2, pp. 70-89.
Kevin Chiang, W & Monahan, G 2005, “Managing inventories in a two-echelon dual-channel supply chain,” European Journal of Operational Research, vol. 162, no. 2, pp. 325-341.
Lewis, I & Talalayevsky, A 2004, “Improving the inter-organizational supply chain through optimization of information flows,” Journal of Enterprise Information Management, vol. 17, no. 3, pp. 229 – 237.
Ngai, E & Gunasekaran, A 2004, “Information systems in supply chain integration and management,” European Journal of Operational Research, vol. 159, no. 2, pp. 269-295.
Wisner, J, Leong, K & Tan, K 2005, Principles of supply chain management: A balanced approach. Thomson South-Western, Mason, OH.
Did you find any useful knowledge relating to Supply Chain Management in Business Success in this post? What are the key facts that grabbed your attention? Let us know in the comments. Thank you.
This post involves looking at the concept of a literature review in its entirety. A scholarly evaluation of journals and other sources of information in the name of literature is important in the process of research. The main objective is to find ways in which literature review broadens the knowledge of a researcher in his field of interest.
The essay will also look at types of literature reviews, characteristics of good quality reviews, steps in conducting a review process, how to write a good review, the functions in research and why they are important in any study. Essentially at the end of this paper, there would be substantial evidence to support the reasons as to why a literature review is a staple element in most research papers in school and outside the confines of an educational institution.
A literature review is fundamental in the writing of a research paper for both students and researchers. It essentially involves going through available research and published work on a particular topic and giving an outline or synopsis after analyzing it (Rider University).
Its intent is to answer questions posed by the researcher on the topic of interest. Moreover, allows the researcher to offer criticism and detect loopholes in research providing potential ideas for future research (Rewhorn, 2018). Therefore, literature review connects the dots of previous research to current research and provides a foundation or reference for future research.
Literature review has been said to be of significance in expanding knowledge attained by researchers and students on a topic (Rewhorn, 2018). In academic writing students are able to build critic, analysis and argumentative skills that are useful in future careers in research. This paper will look at ways and role in which literature review plays in broadening knowledge in the field of research.
Literature can be sourced from either the internet, books or peer reviewed journals. Books are said to be an advantage in literature review because they are of superior quality and information is comprehensive and integrated into one. The only downside to this source of information is out-of-date research that might not be relevant in current research.
This can be attributed to the fact that books take a long time to publish (Woodley, 2018). Library catalogues are extremely helpful when it comes to reviewing literature in books. Having an average of 15 books is a good starting point as well as checking the references to each book.
Journals are important coz they provide the most current research. Even though it takes three years before a particular research is published, it is still more up-to-date than research found in books. It is pertinent to look for and store hardcopies of these journals (Woodley, 2018). Electronic databases are useful for softcopies.
It is important to photocopy or summarize articles of interests as you skim through the latest issues. Looking through journal abstracts, citations and indices can make search results better. Due to immense technological advancement, the internet has become such a necessary tool in research. It is the fastest way to gain access to both books and journal articles for literature review. With the ease of using search engines it has fast becoming the most used tool for getting information. Using platforms such as Google one can easily search for published research using key words.
When beginning this process, researchers usually analyze research from journals of interest and peers in the discipline of study. These previous works usually highlight the main topic points focused on and enable one to provide an overview of the topic. Areas of contention or argument in published work provide platforms for more discussion (Mudavanhu, 2017).
Generally, a good literature review sheds more light on available research through a critical summary. Bolderston (2008) reports that there are different types of classifications of literature review. A systematic review is one that analyzes studies that collect secondary data using organized methods. They then provide a comprehensive summary of the available research in a thesis (Bolderston, 2008).
A narrative or traditional review uses critically chosen material collect and evaluate information that can be used to answer current and relevant questions or develop new ones. Systematic and narrative literature reviews differ in the way both reviews search and synthesize information; narrative literature review is more susceptible to bias than the former. A scoping review is a less rigid systematic review in that they are similar in every way except a scoping review is less selecting on research used. However, a scoping review requires a little more structure to eliminate any inconsistencies or gaps in search results (Bolderston, 2008).
Steps in Conducting Literature Review
There are four known courses of action involved in the literature review process. Firstly, one needs search through available sources of information; books, journals and the internet. This process should be meticulously conducted because the relevancy and authenticity of the research has a great impact on the research paper (Mudavanhu, 2017).
Before embarking on this process, a researcher needs to have posed the research problem and questions hoping to be partially addressed by existing literature. Secondly, one needs to assess the available literature; first beginning with the broad scope and eventually narrowing it down.
Further critical inspection is done in this stage to select what is applicable and relevant to a researcher’s problem question. In this stage, one can also establish the theoretical framework for the study. The central theme of the paper offers a clear guideline on what research work is relevant and which is not.
There are various factors one should consider as they inspect various forms of literature. The literature informing the theoretical framework should be valid and factual (Rocco & Plakhotnik, 2009).
A researcher should also consider the methodologies, theories and concepts posited by other researchers through their work. Moreover, one has to determine how to transfer the findings of these studies to their current scope of study. Additionally, it is important to note varying arguments from researchers’ work and be able to give a concrete reasoning behind these differences.
The next stage in conducting literature review is to develop a theoretical framework. The process of developing a theoretical framework involves identifying relevant theories in your topic of interest.
Being able to weave out unnecessary information to create the main theme and concepts is also very important in the process. Factors that affect the process of literature review will impact the process of theoretical framework (Rocco & Plakhotnik, 2009). The theoretical framework has a dependent complex relationship with the process of literature review; both process affect and depend on the other.
Finally, the last step in this process is developing a conceptual framework. The foundation of the research problem is the conceptual framework. The difference between theoretical framework and conceptual framework is the former focuses on theories and themes that explain the research while the latter discusses elements of theoretical framework and centers attention on them in the study (Taylor, 2010). In a nutshell, the conceptual framework focuses on narrowing the research problem and is contained under the wing of the theoretical framework.
Writing a Good Literature Review
Over the years, literature reviews have become a significant staple in scientific publications. Pautasso (2013) posits that there are ten rules to writing a good literature review in research. One has to first out a lot of thought and consideration into the topic of interest. A well-defined and important topic makes it easier to spend considerable time finding relevant research on it without it being tiresome. One can decide on the topic of interest through posing questions that they want the research to answer (Pautasso, 2013).
The article goes on to stress that finding a topic is not enough, one has to find their target audience for the research. Secondly, scoping and delving into relevant literature is important. Whatever research papers you use, one has to record them so as to replicate them in the future. One should take a systemized and organized approach in this process to ensure they can trace back any paper, document or file needed (Pautasso, 2013).
Even when there are literature reviews available on a particular topic of interest, there is always a different new angle to analyze research. The clear guidelines to a good review are for a researcher to be exhaustive and expansive in his reading.
When conducting literature review, the third step would be note taking (Pautasso, 2013). As human beings are susceptible to errors and short memories it is of utmost importance to jot down short notes while looking into various sources of literature.
Essentially it is so that one can write down anything of interest and come up with a draft of the review that will have to be revised to produce the final output. The rough draft does not have to be coherent but should be referenced and paraphrased where applicable. With changing times, there are different requirements in the writing of research papers.
Some journals require a short require while others a lengthy one. Identifying what is required of you and how to deliver will be the next step in the process (Pautasso, 2013). The purpose of a mini-review is to catch the attention of people who do not have a lot of time in their hands.
The problem with this review is that there is a danger of leaving out some important information and material. A full review allows for length exploitation of material and coverage but can be bypassed by busy individuals with no time.
Dissertation Literature Review
Pautasso (2013) also posits that after writing down notes, one might be called upon to decide whether to write a descriptive or integrative review. A descriptive literature review will center on what methods were used to collect data, findings and the analysis and discussions of each study while an integrative review attempts to find similar findings and concepts from the material reviewed (Pautasso, 2013).
The article further states that the decision on what type of literature review to be use; systematic versus narrative, integrative versus descriptive and mini versus full depends on the publishing journal requirements, available time for writing the review, number of authors in the paper as well as the available research on the chosen topic.
There is a delicate balance to achieve in making of a good literature review. The review should be able to attract a target audience from related areas of interest but also maintain specificity to the topic (Pautasso, 2013). A review that is too broad might end up losing its readers and too narrow might close off potential interested readers.
It might be especially problematic for an interdisciplinary review that is aimed to integrate two areas of study. Researchers may need to focus on topics that surround the two disciplines to ensure none of them feels left out. Pautasso (2013) notes that making a summary of literature is not all what it takes to write a good review. An expository evaluative analysis of the methodologies is key as well as the ability to point out discontinuities in the research that begs for more future research (Pautasso, 2013).
A literature review should highlight significant headways and accomplishments in the area of study, showcase questions that stem from relevant research and reveal major areas of contention. To make sure that a review includes the three factors, a researcher might have to partner with other peers who have different abilities and talents to make varying contributions for the overall success of the review.
Apart from being consistent, a good review must have a good structure (Pautasso, 2013). It generally includes an introduction, the main ideas and a conclusion. The structure needs to provide a consistent flow for the reader. Systematic reviews might differ in a small way because they require that the researcher include search results, key words used and even the source or data base (Pautasso, 2013).
Before literature reviews are published in journals a researcher can incorporate peer reviewers to provide objective feedback that should be taken into account. Varying accounts of feedback shed more light on the topic being researched on. This will greatly improve the draft review. One is also required to re-read and correct any form of errors in the review to improve the quality.
To improve an understanding in the topic and eliminate bias, a researcher should also conduct their research separately before embarking on extensive literature review. Some published work might contain bias from either the researcher being too harsh on themselves or too easy (Pautasso, 2013).
Publications these days are required to contain literature reviews that contain recent and up-to-date research so that they do not become obsolete before being released themselves. However, this does not mean that research work published a long time back should be completely sidelined. Since a literature review should not point out gaps in research that have been addressed in recent research, a researcher needs to keep abreast for new developments and publications in journals to avoid that complication (Pautasso, 2013).
Although a researcher can outrightly state the period of review coverage, the publication process still takes a long time. After publication, new literature review will be published and a researcher might be required to update their review (Pautasso, 2013).
Scholars use literature reviews by rearranging important information in a specific way depending on how they plan to tackle a research problem to make a contribution in a specific field of study. Scholars can give a new understanding of old research through a literature review.
On behalf of readers, scholars can map out how far research into a topic has gone, what has been done and what is yet to be accomplished. Scholars can also use literature reviews to address readers’ questions and offer guidance on important and suitable research. They are also able to evaluate so many sources and identify solutions to the problem at hand.
Functions of a Literature Review
A literature review performs many functions. One key function is to highlight important and influential research in a field of interest. A leading piece of research is one that brings forth new concepts and information in a particular field (Gray & Malins, 2004). These new ideas revolutionize our scope of thinking and understanding prompting new research and approaches.
Therefore a researcher can pick and choose what types of research to go in detail, what to mention and what to skip. Leading research is given prominence because of its heavy impact in a specific field. As literature review involves a skimming process to determine what literature is relevant to a particular study and which is not a researching can be able to compare different concepts and arguments from reviewed literature (Mattern, 2010).
There are usually different arguments posed in different papers and the literature review explores a wide range of them to form a conclusive well-represented summary. Getting a full understanding of all concepts pertinent to a topic enables one to also understand the research topic in general.
Harris (1985) posits that a literature review also purposes to show the evolution of ideas from history to current research trends. It essentially helps to present data chronologically to give more clarity of thought. Aside from offering a historical perspective, a literature review also serves to give an overview of new developing knowledge in a field.
There is constant publication of new research and studies and a researcher needs to keep abreast of most of these new developments (Harris, 1985). Within reasonable capacity, a researcher should evaluate and summarize new research and try to see how the research problem fits into the whole grand scheme of things. Other disciplines might require a researcher to look into studies from other countries in other languages because researchers from non-English speaking countries have also made tremendous contribution in the field of research.
Gaps in research will always be identified when conducting literature review. Sometimes researchers may omit some material from studies because they are less appealing to the public or even the researchers themselves.
Some research problems also do not attract as much funding as others and researchers may opt out of those studies. Some research topics make it difficult to collect data on. As much as new research may be developed to fill in gaps, sometimes well-structured and developed research can be done on existing research areas. It is evident to see that research undertaking has many drivers and that consequently determines what gaps are left in the publications.
Literature review can be used point out new emerging trends in research. The objective of the study enables a research to find new developments in research. A researcher would need to start from a wider scope of study before narrowing it down in order to look for new trends in that field of interest.
One major function of a literature review is to summarize the main ideas in a particular topic of study. When writing a literature review, the researcher may impose their subjective opinions on the ideas presented from reviewed literature; causing bias. Before beginning the summary process, it is important to check credibility of the sources as well as writers.
A scholar needs to have developed critical analytical skills to assess key ideas that fit into his work of study from relevant material. A research is also able to create a new idea or merge existing concepts during the evaluation process.
Importance of Literature Reviews
Firstly, the literature review serves to clearly define a research problem. As much as a research question is what directs and structures literature review, it works from the opposite direction as well. What a researcher learns from evaluating different literature one learns a lot of things.
Typically, a scholar will find out what has been studied, gaps in the available literature and further suggestions for research. All these information goes in to shape the research problem further. It enables provide a clear direction of the research. Highlighting the gaps in areas of study focuses a researcher and enables them to gain greater perception and comprehension of the material.
When one goes through various literature and research, they are equipped with tools of conducting research. One is further educated on different methodologies of conducting research. A researcher will be in a position to compare and contrast methods that have been used and what has been proposed to ensure a smoother and efficient process.
By comparing and contrasting, one can weigh the pros and cons to different procedures and pick the most effective methodology. Sometimes methodologies picked fail to address the research problem and that is where literature review can help. It allows one to justify what procedure they have used in their research.
Literature review also serves to broaden knowledge of a researcher in their field of study. As one reads extensively and broadly they encounter a lot of what other researchers have written and published. A literature review serves to familiarize one with most knowledge that has been disseminated and questions raised from a particular research problem.
Conducting research for an advanced degree calls into question a researcher’s knowledge and expertise. Therefore, a literature review will serve to meet this requirement. Additionally, a literature review will enable a researcher to figure what their contribution is to the current knowledge.
After conducting your study, getting finds and interpreting those findings, a literature review aids one in making comparisons between findings to make a conclusion. In essence it facilitates contextualization of findings within the existing body of knowledge.
A literature review can help a researcher seem confident and well-prepared to the target audience. It is a clear indication that one has done a lot of reading and fact-finding before embarking on tackling the research problem (Smith, 2012). Therefore, the audience easily trusts one’s results, conclusions and recommendations.
Finding a lot of credible and leading research as well as posing good arguments shows one level of expertise and knowledge in their field of study which can come in handy especially for PhD students who are hoping to have their dissertations accepted.
A researcher therefore needs to critically discern and evaluate what articles to include in their literature review and what number. Also, one needs to stay close to the main theme as synthesize all the information available from the relevant sources.
It also follows that a good well-defined and researched literature review prevents a scholar or researcher from committing plagiarism (Smith, 2012). Research papers need to produce a creative and original idea in their specific fields of study. Repetitions are not tolerated.
Each new published work needs to contribute something different or broaden knowledge in a particular topic. Unless there is need to repeat some research, ones credibility might be in question if such a scenario occurred. Because most research are dependent on funds and time, a researcher needs due diligence to avoid wasting such resources.
In case one finds out at the literature review stage that their research problem was already addressed by previous research, then they can modify the topic and choose to address an original idea. In a way, it streamlines your research focus and makes clear the problem being addressed. The selection process in literature review is meticulous and rigorous and therefore one starts from with a broad focus and eventually narrows it down.
Apart from showing the researcher’s competencies and preparedness throughout the entire literature review process, it shows the linkage between past, current and future research.
Literature Reviews and the Broadening of Knowledge
One of the main objectives of conducting a literature review is to broaden the knowledge of the researcher in his area of study. This happens in two ways; one through extensive reading of numerous sources to find ones pertinent to the research problem and two finding gaps in research and attempting to recommend future research to fill the research gaps.
A standard literature review is usually well-researched, synthesized, structured and of high quality containing credible authors. A research gap is a research problem or question left unaddressed by a particular study that begs for further clarification (Moeini, 2014).
Having a research gap in your study does not discredit your competency because it shows originality at tackling problems in a particular field left to be tackled. Furthermore a research gap is indicative of great knowledge in that area of study and a well-carried out research (Moeini, 2014).
Sometimes identification of a gap can lead to the development of a research problem. Therefore it shows that identification of a research gap builds ones knowledge as a researcher is required to have a deep set of understanding in the field for that to occur (Fink, 2005).
Gap finding leads to categorization of researchers in the field. There are types of researchers when it comes to this area of research. First class researchers are those that are well skilled and knowledgeable in their respective fields. Attaining this particular class takes a lot of time and experience and knowledge (Moeini, 2014).
The second class researchers mostly get recommendations from professors in school and therefore do not necessarily invest time and effort into finding a research problem. The third group is the third class which is mostly influenced by the environment when it comes to choosing a research topic (Moeini, 2014).
Finding a research topic or gap therefore calls one to actively and extensively read broadly on material related to their interest. A researcher will go through countless sources and even sometimes read other systematic literature reviews to gain understanding of what is required of him and find a clear direction for his research paper (Fink, 2005).
Looking for trends and new research requires previous background knowledge in a particular discipline. Every new paper poses a different argument, theories, methodologies and themes fully equipping the researcher with a wide range of choices on what is applicable in his study. In this process, one is required to delve into citation reports and analysis of content further broadening their knowledge spectrum (Moeini, 2014).
A new researcher in the field would widen their scope by looking at the research of more seasoned and experienced researchers in the field. These leading researchers are those who have made an important in the body of knowledge and have their research widely published and distributed. Through the literature review process, one can learn the tricks of conducting a good quality research paper and how to meaningfully make a lasting contribution as a researcher.
As new trends are constantly emerging and old ones shifting, a literature review broadens a researcher’s knowledge by always keeping them on their toes and ensuring they read extensively to avoid duplications. It is also evident that to conduct and formulate a good quality literature review one must go through a number of resources (Ridley, 2012).
Simply reading and noting down relevant material to make a summary contributes profoundly to a researcher’s wealth of knowledge. Furthermore, discussions among peers that stem from the research process when looking for feedback or suggestions serves to illuminate on new concepts and ideas. When addressing contrasting arguments in different research papers on a particular topic, a researcher has to either form an opinion from their own wealth of knowledge or embark on further reading to draw conclusions; consequently one continues to build their knowledge in the area (Torracro, 2005).
Any researcher needs critical thinking, analytical and organization skills that come in handy in the research process. The steps to conducting and formulating a literature review serve to build these skills in budding researchers who lack them.
When forming the theoretical and conceptual framework, a researcher has to critically analyze various theories before forming a conclusion (Torracro, 2005). One would require an in depth understanding of the origin of the theories and how they govern the relationships in the problem matter.
A researcher would have to fully comprehend theories pertinent to the problem area and concepts that fall within the theory under the specific subject matter. This entire process further illuminates on more information in the field of interest for the researcher (Ridley, 2012).
Conclusion
A literature review is an important aspect in many research papers because of its many benefits and functions especially of importance is the function of broadening knowledge of a researcher in their field of interest. Apart from giving focus to the research problem, a well written literature review shows the deep understanding of the content being studied and researched on.
There are various types of literature reviews. The selection of the appropriate one depends on factors like funding, publishing journal and time allocated for research. The process consists of going through various sources of information to pick relevant topic material, making notes to form a draft review, allowing feedback of the review and finally structuring it.
A good review bridges old knowledge with new one by identifying research gaps and areas that might prompt future research. It is a necessary part of a dissertation, thesis or any research paper because it shows the competencies of a researcher and enables a researcher to avoid any problems of duplication and plagiarism.
It also develops critical thinking and analytical skills as they skills important to the process of research. This process of literature review is an ever ending process that seeks to offer a theoretical background to a study and help a researcher understand how their research will fit in the existing body of knowledge; their contribution. Adherence to a good structure and theme is importance in the overall process of literature review.
References
Cooper, Harris M., A Taxanomy of Literature Review, Annual Meeting of the American Educational Research Association (69th, Chicago, IL, March 31-April, 1985)
Taylor, D. (2010). The literature review: A few tips on conducting it.
Mattern, S. (2010). Literature Review Tips.
Bolderston, A. (2008). Writing an Effective Literature Review. Journal of Medical Imaging and Radiation Sciences, 86–92.
Moeini, S. (2014, September 12). 6 (very useful!) Approaches to identify research gaps and generate research questions.
Mudavanhu, Y. (2017). Quality of literature review and discussion of findings in selected papers on integration of ICT in teaching,role of mentors, and teaching science through science, technology, engineering, and mathematics (STEM). Academic Journals, 189-201.
Pautasso, M. (2013). Ten Simple Rules for Writing a Literature Review. PCBI, 1.
Plakhotnik, T. S. (2009). Literature Reviews, Conceptual Frameworks, and Theoretical Frameworks: Terms, Functions, and Distinctions. Sage Journals, 120-130.
Carole Gray and Julian Malins, Visualizing Research: A Guide to the Research Process in Art and Design (Burlington, VT: Ashgate, 2004). p. 43.
Rewhorn, S. (2017). Writing your successful literature review. Journal of Geography in Higher Education, 143-147.
Woodley, M. (2018, March 22). The Three Types of Sources.
Fink, A. (2005). Conduction Research Literature reviews: From Internet to Paper 2nd Edition. Thousand Oaks, California: Sage.
Ridley, D. (2012). A step by Step Guide for students 2nd Edition. Los Angeles: Sage.
Smith, N. (2012, January 17). Purpose of a Literature Review.
Torracro, R. (2005). “Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource DevelopmentReview 4, 356-367.
Did you find any useful knowledge relating to a dissertation literature review in this post? What are the key facts that grabbed your attention? Let us know in the comments. Thank you.
The Impact of Social Media in Influencing Consumer Purchasing Behaviour: A Study of Clothing Retailers
Title: Consumer Purchasing Behaviour and Social Media Influence. The impact of social media on the purchasing behaviour is an area of interest that has gained much interest and study in the 21st century. This research focuses in the ways in which social media has had an effect on the purchasing behaviour and most of the interest in the clothing and retail industry. The first part of the research will take a look at the various ways in which the social media influence has impacted on the purchasing behaviour. The different stages of purchase will be analysed in the background study, both before purchase, during purchase and after purchase behaviour and the influence of the different forms of social media on the same.
The data collection method that has been used during this research is the analytical study design. The researcher distributed questionnaires to a study sampled population, which consisted of university students at London South Bank University since they are considered to be the most consumers of social media. The results that were obtained indicted that social media has a very big influence on both the three stages of the purchase process. The recommendation, review and consumer motivation among others are the motivating factors that make the use of social media have a big influence on the purchasing behaviour of consumers.
Consumer Purchasing Behaviour Dissertation
This research will therefore have a big influence on the marketing strategy that will be used by future clothe retailers. It also gives an insight on the influence of technology and social media to be specific on the purchase behaviour of the modernised internet users. Therefore, more research should be done by clothe retailers on the best way to promote their businesses through social media.
Dissertation objectives
To determine the role of social media in influencing the pre-purchase phase of the consumer purchasing Behaviour lifecycle
To determine the role of social media in influencing the purchase phase of the consumer purchasing Behaviour lifecycle
To determine the role of social media in influencing the post-purchase phase of the consumer purchasing Behaviour lifecycle
Dissertation Contents
1 – Introduction
Background of the study
Statement of research
Study objectives
General objective
Specific objectives
Research questions
Significance of the study
The scope of the study
The study limitations
Research structure
2 – Literature Review
Social media
Social media marketing
Consumer purchasing behaviour
The role of social media in influencing the pre-purchase phase
The role of social media in influencing the purchase phase
The role of social media in influencing the post-purchase phase
3 – Research Methodology
Research Design
Population
Sampling Design
Sampling Frame
Sampling Technique
Data Collection Methods
Questionnaires
Research procedures
Data Analysis Methods
Limitations
Ethical Considerations
4 – Results and Findings
Description of the sample
Response Rate
Respondents’ gender
Social Media Sites
Time Spent on Social Media Sites
The role of social media on making purchase judgements
Frequency of Influence of Social media on purchase decisions in clothing Retail Industry
Social Media Influences on the Pre- purchase Stage Analysis in Clothing Retail Industry
Problem recognition
Information search
Evaluation of alternatives
Social Media Influence on the Purchase Stage Analysis in Clothing Retail Industry
Consumer Attitude in Purchase Stage
Consumer Motivation in Purchase Stage
Product Perception in Purchase Stage
Social Media Influence on the Post-Purchase Stage Analysis in Clothing Retail Industry
Feedback
Satisfaction and Dissatisfaction
Product Performance
5 – Discussion, Conclusions and Recommendations
Discussion
The role of social media in influencing consumer purchasing behaviour
Social media Influences on the Pre-purchase Stage
Social media Influences on the Purchase Stage
Social media Influences on the Post-Purchase Stage
Conclusion
The role of social media in influencing consumer purchasing behaviour in the clothing and retail industry
Social media Influences on the Pre-purchase Stage
Social media Influences on the purchase Stage
Social media Influences on the Post- Purchase Stage
Recommendations
Recommendations for further research
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