Implications of Servitization in Operations Management
The concept of servitization in operations management has become more pronounced in the last one decade. The term sensitization is defined as where the manufacturer offers services that are in line with the traditional products offerings. The service industry is growing globally and dominating the world’s economies and much of the strategic thinking of business. Businesses have in the recent bundled together products and services with the aim of increasing value of their companies. This paper aims to increase the understanding of the concept of servitization in operations management. The paper is based on a systematic review of journals of servitization in manufacturing. Through critical literature review, the paper seeks to understand the extent of servitization across the global, the motivation behind servitization in operations management and the implication of servitization in operations management.
Servitization is happening across all the industry and all the countries across the globe. According to Vandermerwe and Rada (1998), it is the forces of globalization, fierce competitive pressure and forces of deregulation that have pushed both firms in the services industry and the manufacturing sector to dramatic move into services. Manufacturing firms have been offering services but not to the extent they are offering today. The manufacturers have specialized more in providing the services that are in line with the products they produce and have set up special units and companies to provide specialized services.
The process of servitization of business occurs in a multi-stage process;
Stage 1: Goods or Services
Initially, companies and firms were either providing goods or offering services. The firms either fit in one of the two companies, with little or no overlap. This was viewed as generating a low level of profits and hence limited revenue to sustain the company in the current competitive market environment. As a result, there was a need for a more advanced source of income which could assist in generating a better income for the day-to-day running of business activities. This led to the next stage in the process of servitization which is more advanced as discussed below.
Stage 2: Goods and Services
With the development of technology and converging trends, it becomes clear that companies needed both goods and services. Therefore, the firms started offering services that were in line with their products. For example, the computer companies demonstrated the inseparable ability of goods and services once and for all.
This stage enabled companies to secure a better profit than the initial stage of dealing with either a good or a service. Apart from the profitability and high generation through producing goods and services at the same time, this stage gave firms and companies superiority over the small firms dealing only with one line of product. Furthermore, it led to strong customer sovereignty and loyalty which increased firm profits and revenue to enable them to cope with the existing tough competition in the global market. Firms saw that this was not enough and they sought to a more advanced stage which could incorporate more commodities.
Stage 3: Goods, services, Support, knowledge, and self-service
The firms have now developed to an advanced stage. This is where the firms consisting of focused bundles that are customers oriented and composed of goods, services, support, self-service, and knowledge. By engaging in this type of business practice, it enabled the firms to acquire more capital goods for producing final products for customers spread across the globe.
The performance was seen as being high together with quality; profitability increased revenue at the same rate. These coupled with government subsidy and provision of incentives contributed to the robust growth in the firm’s sizes and hence development. The bundles are in some cases high standardized and in other cases customized.
Implications of servitization in operations management
Servitization among the manufactures and other firms across the world has been as a result of increased competitive pressure, forces of globalization as well as the development of technology. Therefore, the manufacturers move to providing services that are in line with their traditional products to increase their competitiveness in the market. The motivation for servitization can be discussed in particular forms of service offerings. In this respect, there is customer based motivation aim at improving the quality of the services that are offered to customers, product-related services which are aimed at providing support services to the products, competitive motivation which is aimed at improving the functioning of the products as well as services aimed at supporting clients. Other motivations include economic motivations which are aimed at increasing the revenues of the firm (Raddats et al., 2016).
Servitization works through some ways to increase the competitiveness of the firms. Some of these ways include setting barriers to possible competitors. Servitization creates barriers for customers to be wooed by competitors. If the customers are in a position to get all their need from the firm, that is both goods and support services, then they are more likely to be glued to the company and remain loyal to the firm. The main idea is to block potential competitors by making the entry into the market too expensive or complex.
Servitization also creates barriers to their customers. The customer who is used to getting all the services from any particular firm will be less likely to leave the firm for a competitor. Offering services to customers together with the products makes it unnecessary for them to look for other firms. Servitization also creates dependency on the side of the customers. Through servitization, the customers will depend so much on the products of the firm, and therefore the firm can keep the customers.
Spring and Araujo (2013) discuss the role of servitization in product differentiation. For this case, firms take the advantage of servitization by offering product-services combinations that are unique to any other firms’ products. Servitization increases the complexity of the firm’s products and services and therefore hard for the competitors to match the design of the products and the services. This makes the firm’s products face little competition in the market, and therefore the income from sales is kept at optimum point hence maximum profits made. Building customer loyalty in the market comes as a result of barriers to entry by other potential competitors since servitization offsets this through product-service combination which makes it different from products of other firms.
Servitization and Profitability
Visnjic and Van look (2012) argues that the relationship between servitization and profitability is complex. The approach that is adopted by any particular firm is the determinant of the level of profitability of servitization. Profitability is related primarily to the level of service culture, that is, to the firm qualities and that of the employees since they participate directly in the company’s activities. The provider’s employees must be autonomous, competent and able to communicate well with customers and be able to gather useful information for the firm. The customer interface is very important. These aids in the high levels of sales and hence boosting the profitability level. Therefore, service culture becomes a key element in the performance of every firm.
Services are globally more profitable. The main reason behind this is the fact that services have a lower price sensitivity. As a whole, results confirm the assumption that the operational service system must be adapted to the service strategy to attain expected financial benefits (Baines et al., 2017). While managers of manufacturing firms are skeptical, that service could generate potential revenue and real value.
It has been observed that in industries with a high-installed product base (e.g., aerospace, automotive industries), higher revenue potential often exists as service revenues can be one or two orders of magnitude greater than new product sales (Meely, 2008). Moreover, as services seem to be a steadier source of revenue (Smith, Maull and Ng, 2014), increasing service revenues can serve as compensation for declining revenues in equipment sales, and because services are more resistant to economic cycles, they can support steadier cash flows in periods of economic crisis. Furthermore, service offerings tend to be less sensitive to price competition and tend to promote customer loyalty.
Motivation for Servitization
Demand-based/customer demand motivation
Due to high demand for certain services in the local/global markets by the customers, the company may be forced to venture into servitization process and offer the service in high demand. This motive is strongly held by the fact that there is a ready market for the service to accompany to initial products produced by the firm. The final result is the high-profit yield accompanied by high level of income generation (Vinsnjic and Van look, 2012).
A firm is said to be developed when it produces a wide range of products to be sold in the market. Since every company aspires to increase its profitability and the desire for continued growth, it thus starts servitization due to the high and first service revenues (Vinsnjic and Van look, 2012). Therefore, the firm will experience growth with the product- service provision and hence developing at either constant or increasing rate depending on the technology and labor applied.
Servitization has become an emerging issue in the global business for the past one decade due to the benefits accruing from its practice. From the above description in evolution section, it is a fact that companies advanced progressively from a lower stage of producing single, that’s dealing with a line of product to a better stage of adopting two line products of producing goods and service provision and then finally to the final advanced and technical stage of incorporating goods, services, support, knowledge, and self-service. Furthermore, we looked at the implications of servitization in operations management and finally the critical motivations for practicing servitization as discussed in the above context.
Baines, T., Baines, T., Ziaee Bigdeli, A., Ziaee Bigdeli, A., Bustinza, O.F., Bustinza, O.F., Shi, V.G., Shi, V.G., Baldwin, J., Baldwin, J. and Ridgway, K., 2017. Servitization: revisiting the state-of-the-art and research priorities. International Journal of Operations & Production Management, 37(2), pp.256-278.
Neely, A., 2008. Exploring the financial consequences of the servitization of manufacturing Operations Management Research, 1(2), pp.103-118.
Raddatz, C., Baines, T., Burton, J., Story, V.M. and Zolkiewski, J., 2016. Motivations for servitization: the impact of product complexity. International Journal of Operations & Production Management, 36(5), pp.572-591.
Spring, M., and Araujo, L., 2013. Beyond the service factory: Service innovation in manufacturing supply networks. Industrial marketing management, 42(1), pp.59-70.
Smith, L., Maull, R., and CL Ng, I., 2014. Servitization and operations management: a service dominant-logic approach. International Journal of Operations & Production Management, 34(2), pp.242-269.
Vandermerwe, S. and Rada, J., 1988. Servitization of business: adding value by adding services. European management journal, 6(4), pp.314-324.
Visnjic, I. and Van Looy, B., 2012. Servitization: Disentangling the impact of service business model innovation on the performance of manufacturing firms.
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MBA Operations Management students will learn that in business there are always individuals that are responsible for the managerial and supervisory activities. For a business to operate in the most efficient and conducive manner, the mode of operation needs to be advanced and even overseen by someone else. The research described these individuals as managers. The core objective of all the business or organizations is always to maximize profit. For these to take places, all the operations of the firm need to be correctly managed. Each business is managed through various business functions in which each function is responsible for managing a certain aspect of the business and as I had said earlier the core objective of all businesses is to provide the correct and appropriate requirement to the customers by offering goods and services (Stevenson & Hojati, 2007). The president or the CEO of a company is faced with a daily marketing, operational, financial and information tasks. Marketing is a sector responsible for the generation of customer demand, sales and understanding customer’s wants and needs. Finance is responsible for the management of capital investments, the flow of cash and current assets. The information sector, on the other hand, is in charge of the constant stream of information in and out of business. The operating divisions are responsible for the management of the goods and services (Chase, Aquilano & Jacobs, 1998).
Importance of MBA Operations Management
Therefore it is imperative for the manager to equally distribute the available resources in the business so has to ensure all the sectors are covered. Some of the cited sources will agree with my line of thought if I argue out that all the areas of management are to be treated evenly since they depend on each other. However, in this essay, we are going to discuss a lot about operational control answering all the questions in short subtopics. The essay will begin with the introduction to the body and finally to the conclusion.
Describe the Role of Operations Management in the Firm and How This Role Can Lead To Competitive Advantage and Profitability
Operating management by definition refers to act of administering business practices to establish a high level of efficiency in business (Fitzsimmons, Fitzsimmons & Bordoloi, 2008). The method involves the conversion of labor and other factors of production into goods and services that are efficient enough to raise a maximum profit. An MBA Operations Management team has the duty to identify which of the factors of production best suits the company. They also work under a close surveillance and ensures that the cost of production is achieved once the products have been sold. Modern researchers refer to the task of being an operating manager as one of the hardest and the primary duty of an organization. Despite having other sectors, operation management forms the main reason why a business was created. It involves a lot of functions such as planning, coordination of activities, organizing and planning all the resources as they are channeled to goods and services as the end product.
A few scholars also argue that being that operating management has a management function; it, therefore, means that it can also be involved in managing equipment’s, people and technologies that are needed in the production process (Chase, Aquilano & Jacobs, 1998). Operation management includes two very core aspects or rather two terms that need to be wee understood before engaging into being an enterprise manager. The two terms are the supply chain management and the logistics both of which will be covered in the MBA Operations Management module.
MBA Operations Management student will learn that the two terms act as the foundation for the business management and to out compete other competitors; one is expected to understand what exactly is meant by the terms. Take for example following the trends of supply and chain management globally; this will enable the team to strategies accordingly thus meeting the customers demand. While in logistics, it is critical to understand the use of resources in a cost effective way since there has been a trend where the resources are scarce, and the demand of the customers is skyrocketed (Cases & Case, 2004).
Often writers and employers confuse the skill required for efficient operation management and those that are needed in the logistics and supply chain management (Fitzsimmons, Fitzsimmons & Bordoloi, 2008). One of the abilities that would be much appreciated is the consummate organizational skills. The completed organizational skills enhance efficiency and drive the productivity to another level as well. One must be able to understand the operations and coordination of activities in the firm to show effectiveness. However, operational management is a broad spectrum sector in a business and when well managed can lead to a lot of advantages to the firm. The scopes of executive management include decision making. Decision making involves making decisions on what type and kind of goods to be produced and with quick decision-making process the entire production process will be efficient and fast thus creating a lot of profits (Stevenson & Hojati, 2007).
Adding on the objective of the operation system, a complete operational objective must aim at a competitive advantage (Krajewski, Ritzman & Malhotra, 1999). A business or an organization is considered to have a competitive edge when its profitability is greater than the average profitability of the other competing companies of the same set of customers – This will be explained in the MBA Operations Management module. This can be achieved by emphasizing on specific areas of operation with the intent of meeting the client’s request. A good operating management should be able to perform the following; adaptability advantage, reliability advantage, and service delivery advantage. Through these, the company can make significant profits and become more efficient as expected.
Discuss Systems To Take Advantage Of Capital, Location, And Labor Differences So That Profits Are Maximized. MBA Operations Management
MBA Operations Management students will appreciate that the core objective of every organization is to make a profit and to minimize the cost of production. However, in the market as per the general information, we get that some specific companies often perform better than others (Stevenson & Hojati, 2007). This happens due to the difference in various points of concentration, especially during the production process. Companies differ in labor, capital, and their locations and this can lead to an advantage of a particular company against another. This variance in the factors of production is the reason why we have a best-performing company and another one that performs poorly. Therefore, every company has invested in specific systems that will fully exploit the potential of these factors of production thus favoring them. Operation management also plays a very general role of logistics during the system establishment (Chase, Aquilano & Jacobs, 1998).
Research covered in the MBA Operations Management module indicates that many successful companies apply the system of specialization of labor to help to maximize their profits (Cases & Case, 2004). Employees often have strengths and weaknesses, and those that are encouraged to yours their strengths are more loyal and engaged. Remember specialization does not only apply in the case of employees, but it also uses to material resources.
The best thing about specialization is that the workers get to choose what they love to do according to their ability and natural aptitude and this gives them the opportunity to perfect those skills thus saving a lot of production time. This prevents the delays that are created by the continuous shifting of workers from one point to another. Through this specialization, a company can make good use of his laborers thus increasing the profit levels. Labor specialization system works hand in hand with the division of labor in a company (Fitzsimmons, Fitzsimmons & Bordoloi, 2008). This will ensure that the duties are only performed according to the line of interest. Material specialization will mean that a particular material will be developed and adapted for a specific use.
On a regional basis, each region will produce the products that they are best suited. This can be applied to both locational and capital systems – This will become apparent on the MBA Operations Management module. A combination of material specialization and human specialization can lead to a maximized efficiency (Stevenson & Hojati, 2007). Capital systems can also be used to ensure that there is adequate and abundant production in the firm.
Through the use of capital goods, it will enable the producers to produce more efficiently and surplus output. The company’s capital should be invested in short term avenues that can translate excess profits within the shortest time, in this way we will be able to out compete effectively in the market. Priority is also another factor that needs to be considered especially when distributing capital in the business. Activities that have a real history on profit maximization are to be considered the first. On location of the company and its effects to profit maximization is also important as well. Location of the company should be based on specialization and distribution of raw materials (Chase, Aquilano & Jacobs, 1998). The movement of raw materials to the company should be profitable, and the same applies to consumer’s accessibility to the firm. In other words, the location of the company should be close to the market as well as the raw materials thus reducing unnecessary cost.
Outline how planning the operations system takes place and how international considerations are integrated into planning
As discovered in the MBA Operations Management module, planning can be defined as the process of analyzing, researching, anticipating and influencing change in society (Wacker, 1998). Various pieces of literature indicate that before an action is executed, it is important to draw a plan to avoid things falling apart as it was not planned. Therefore it is very healthy to plan for activities in a business environment before their execution. Planning is a role that is left for the managers and the executives to perform in a healthy business climate. Moreover, many other activities are incorporated in planning. A strategic planning of the operation can communicate what the institution is striving to become and it also maps the necessary step that is needed to get to the target. In the past, the operational plans of a company used to take an entire ten years but today companies even plan year by year (Fitzsimmons, Fitzsimmons & Bordoloi, 2008).
MBA Operations Management graduates state that planning is a procedures activity that involves gradual processes for the plans to be approved and exhibited appropriately. First, the vision of the organization needs to be stated and used as guidance during planning (Krajewski, Ritzman & Malhotra, 1999). The vision statement is approximately two to three sentences that spell out the intentions of the company; it shows how far the organization is willing to strive and reach. It is important to understand the organization right before the vision is created. At this point is important to create the image within the international standards that doesn’t violate any business law of operation. The next step in planning is to write the mission statement – This has been covered in the MBA Operations Management module through the year. Mission statement unlike the vision statement, explains what the organization exists and the path it will take to achieve its vision. Business wise, the mission statement is usually shorter than the mission statement.
A similar process is used in the construction of the mission statement. However, in the mission statement is where many people display false information. This is common with the organizations that deal with illegal products. The third process in planning is to perform a gap analysis. Gap analysis involves the comparison between the current operational situation and the vision of the company. This stage requires a lot of innovativeness and future oriented individuals. This is because there is need to compare the current situation and what the business hopes to be (Cases & Case, 2004). This process is much involving as it requires a collection of data and information outside the firm. The gaps that need to be examined include financial differences, customer relation, market share and internal systems.
Formulation of goals is the fourth step in the planning process. The goal can either be short term or long term. In many occasions, they are always referred to as SMART goal (Chase, Aquilano & Jacobs, 1998). The goals need to be implemented right from the managerial level to the employee level. Lastly, monitoring the progress of the plans. The goals should be followed in every quarter of the business year. This is usually done by inquiring from those who are responsible in such areas. The above processes are inclusive of other minor steps that are also of importance in the process of planning. The international laws are always considered when an organization is planning. Ethical consideration at an international level, morals, and other core values are also applicable (Stevenson & Hojati, 2007). During the operational planning, another important thing is the consideration of the international laws that govern all the business activities in the globe.
Describe some of the quantitative tools and techniques of Operations Management and how these are applied to formulate solutions to business problems.
In an organization, managers and the CEO always rely on their experiences in making decisions. However, in some situations, they would like to know what exactly the number saying is (Schmenner & Swink, 1998). In such circumstances, there is need to use quantitative methods especially when it involves an era of big data. The method, therefore, has been used by several operational analyzed to provide evidence that can guide in managerial, distribution, marketing, and personal decisions. The method also helps the executive team to predict what is expected to happen in future. This does not mean that the qualitative methods are point blanks, but they are also preferred in an individual situation. The manager is supposed to convert the inputs that are inclusive of the factors of productions into outputs (Fitzsimmons, Fitzsimmons & Bordoloi, 2008). The quantitative techniques and tool include regression analysis, linear programming, factor analysis, data mining and descriptive data analysis.
Descriptive Data Analysis
This process involves the use of pie charts, maps, graphs, frequency tables, histograms, control charts, run charts and Ishikawa diagrams. They are used to analyze mainly the descriptive data in the production process. Research indicates that this can be achieved by entering the data into software like EXEL, STATA, SPSS and other software used for the analysis (Cases & Case, 2004). This method can be used to identify the problems realized in the business and attended to accordingly.
This is a traditional method that is mainly used by economists and the operational analysis; regression involves the use of complex statistical equations that help to predict the future output and maybe find out the cause of the past problem. This can significantly benefit the business. The products of the regression equation are known as the predictors or the dependent variables. Research indicates that economists and businesses have used the regression formula to estimate effects of advertisement expenses in companies (Chase, Aquilano & Jacobs, 1998). Though the utilization of this method, we can determine the correlation between two products in the business.
All organizations and companies are faced with the problem of scarce resources. This usually calls for a selective allocation of resources, and this often gives the manager a little bit of challenge. Linear programming, a conventional technique of management analysis and operational research (Schmenner & Swink, 1998). This is a mathematical program that helps us determine how to achieve optimum outcomes. It is also indicated that it can help in manufacturing and transport analysis.
This method is used to survey data and group statistical data accordingly. It explores all the avenues to find out the correlations and relationships (Krajewski, Ritzman & Malhotra, 1999). For example, the method can be used by market researchers to analyzed data on consumer’s consumption habits. This will then help the organization with the product knowledge as they will be able to determine what quantity they should produce.
Research indicates that this method has grown over the years. It is used to analyze a large amount of data. This has been used by big business like the Amazon to monitor consumer’s behavior.
Discuss business situations for which tools of Operations Management can be applied.
According to recent scholars, operation management involves directing and managing the physical and technical functions of an organization (Cases & Case, 2004). The skills and tools are used in the development, manufacturing, and production processed in the operation sector. The tools are used in the below-explained processes and will be covered off in the MBA Operations Management module:
Project management is a common factor in both large and small companies, and it often takes a lot of time to plan. From the accessing the supplies and delegating the employees to all the shipment cost and all the activities involved in the manufacturing of the products. The project management tools can be used in an organization to strategically plan creates a budget, salaries, overhead costs and every detailed information about the business. The spreadsheet can be used to manage all the activities and track areas not covered (Stevenson & Hojati, 2007).
Quality Control and Inspection
Assessment of the products is a significant activity in the manufacturing process. Assessment is important because it will enable the business to track whether it has met its goals or not. Additionally, assessment should form part of the regular management process to ensure the project is completed (Wacker, 1998). Literature shows that it is always healthy to criticize the outcome and even establishes other realistic expectations.
Equipment Maintenance Policy
Depreciation is expected in any business and therefore maintained is expected as well. The equipment should, therefore, be regularly checked to ensure they are still in a position to function effectively. For example in a vehicle company, the cars are expected to be continuously serviced when the time arrives (Chase, Aquilano & Jacobs, 1998). Computers and hardware needed to be checked for virus and cleaned to ensure a stable functionality. The maintenance calendars can be created by the operation tools and equipment.
This is also another instance in which the tools can be effectively applied. Manufacturing companies complete their product arrangements to get them from the product establishment to the respective point of sales to the consumers. This can be done using plan long range projects. The process is usually effective especially when the company is dealing with a significant number of customers (Cases & Case, 2004).
Explain how control of operations must respond to changes in the international economy.
Today’s economy is far much different from the economy of the olden days (Krajewski, Ritzman & Malhotra, 1999). The globally economy changes gradually day by day and these calls for a relatively positive response from every organization that is associated with the international trade. In a business environment, it is the duty of the managing director responsible for the operation to ensure that the company adapts to the changing global economy. From the financial perspective, organizations are intentioned at making high profits, and therefore it should vary its price with the world’s market price. Through this method, it will be able to secure a large section of the consumers (Fitzsimmons, Fitzsimmons & Bordoloi, 2008). In other words, the operation must respond effectively to the change in prices of goods and services.
Control of process must also meet the consumer’s demand on an international scale. The quantity and quality of good should meet the customer’s demand. The service team must ensure that they manipulate the consumers into buying their products without going into loss. This can be done by forming business merges and also ensuring that a lot of awareness is created (Stevenson & Hojati, 2007). The company should also be in a position of responding to the technological changes in the international market. Recruiting young and innovative minds to handle the technological shifts in the organization. This can also be advanced through training the worker on how to cope up with the constant changes in the body.
MBA Operations Management students will learn and appreciate that operation management forms the center of many organizations has it is characterized by several functions including planning, staffing, and production. Through the correct exhibition of duties, it can lead to the creation of a lot of profits. Through specialization, excellent location and use of capital goods, an organization can make a lot of benefits depending on the available resources. However, for this to occur appropriate operational tools such as linear programming should be used to predict the future outcomes in the organization. Such tools are always essential in project management and even in quality assessment.
Cases, T., & Case, F. (2004). MBA Operations Management.
Chase, R. B., Aquilano, N. J., & Jacobs, F. R. (1998). Production and operations management. Irwin/McGraw-Hill,
Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2008). Service management: Operations, strategy, and information technology (p. 4). New York, NY: McGraw-Hill.
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (1999). MBA Operations management. Singapore: Addison-Wesley.
Schmenner, R. W., & Swink, M. L. (1998). On theory in operations management. Journal of operations management, 17(1), 97-113.
Stevenson, W. J., & Hojati, M. (2007). MBA Operations Management (Vol. 8). Boston: McGraw-Hill/Irwin.
Wacker, J. G. (1998). A definition of theory: research guidelines for different theory-building research methods in operations management. Journal of operations management, 16(4), 361-385.
Recommended Reading For MBA Operations Management Students
Operations Management for MBAs by Jack R Meredith and Scott M Shafer
Handbook of Decision Analysis (Wiley Handbooks in Operations Research and Management Science) by Gregory S. Parnell PhD and Terry Bresnick MBA
Operations and Supply Chain Management for MBAs by Jack R. Meredith and Scott M. Shafer
Operations Management by Prof Nigel Slack and Prof Alistair Brandon-Jones
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Analysis into Knowledge Management. There are major obstacles to the management of knowledge. The most important one is the people in the organisation. Knowledge is in people’s heads and therefore, without them there would be no flow of knowledge. People can be obstacles to knowledge management if they do not seek advice and learn from others; this could be because of psychological reasons such as pride or maybe because the environment is not the one that encourages a flow of the knowledge [2,000 words]
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Management Theory: Managing Diversity within the Organization. Diversity within the workplace has certainly increased over the last decade, being a key issue among organizations of today. This paper will identify and discuss some of the important issues when managing diversity within the workplace. The paper will also document numerous key challenges that managers face regarding workplace diversity. Key strategies to overcome such challenges will be employed. Finally, some important opportunities and benefits that arise as a result of workplace diversity will be examined [2,000 words]
MSc Procurement Management: Managing Relationships & Multicultural Negotiations. The reform and open door policies initiated by the Chinese Government through its Ten Year Programme for Social and Economic Development in 1978 has led the country to unprecedented economic growth. The key strategy that was adopted by the Chinese in order to accelerate these reforms was to attract foreign investment frequently in the form of joint ventures. These joint ventures are often complex processes and should not be underestimated by foreign executives. Specific consideration must be given to the negotiation process at which time difficulties such as language, cultural differences and political barriers will develop [3,000 words]
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MBA Strategic Management: A Strategic Appraisal of Vodafone. The aim of this report is to appraise Vodafone’s current strategic direction and choices with a view to making relevant recommendations on options for future direction. Vodafone appears to be at crossroads strategically, it has reached what may be termed a mature stage as a company and investors are applying increasing pressure due to what they see as under performance by the company. Includes PEST, SWOT, BCG Matrix, Ansoff Matrix and KSF analysis [17,000 words]
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MBA Project Management: Analysis of the Success of the Channel Tunnel. The purpose of this report is to determine whether the Channel tunnel project was a success or a failure as a project management exercise. Based on the supporting documents and investigation into the project the following report will identify key aspects of project management, fundamental to any project succeeding, and if these have been applied. Necessary recommendations at the end of this report will support any findings. Initial reports would support the decision that this project was a failure due to the fact of it costing twice the original planned budget, the final product being delivered several years late, loss of life during the project life cycle and numerous well documented failures of rolling stock and significant lapses in security arrangements [2,000 words]
Business Management: Low Costs Airlines – What Impact Have They Had On Tourism? The report will look at how, and in what way, low cost airlines affect tourism. While air travel was once a luxury only the rich could afford, the entry of more airlines serving the busiest and most profitable routes has caused airfares to plummet. Some of the airlines that will be analysed are Buzz, Go, Ryan Air, and EasyJet. These are well known low cost airlines [1,600 words]
Analysis into Organisational Behaviour. Hackman’s model identifies a causal link between group effectiveness and factors related to the task, group composition, managerial support and processes of the group. The implication is that when these factors are favourable, the result will be a greater level of group effectiveness, determined by such outcomes as the acceptability of the output, meeting of team members’ needs and the continuity of the group. The model asserts that challenge, complexity and interdependence are requisite task characteristics for maximum group effectiveness for the sake of efficiency and succinctness, it will be assumed henceforth that this is the ultimate objective and justification for recommendations proposed [3,000 words]
Contemporary Management Theory: Analysis into Customer Relationship Management (CRM). The management of customer relationships has changed in the past decade. Previously, organisations had a very personalised relationship with customers that can be referred to as ‘one-to-one’ relationships. It was argued that companies were able to do this -at the time -due to their refined customer base, where they were able to customize products to suit individual needs and tastes. As a consequence, customers remained satisfied and loyal. In the mid 20th century, however, product availability increased substantially and so changed the way organisations have relationships with customers. Evidently, companies lost the uniqueness of this relationship and the ability to track customers’ ever changing needs and wants. Presently, however, organisations are very much looking to regain this one- to-one exchange, to establish loyalty in a very competitive market place. Subsequently, a new phenomenon of customer relationship management (CRM) has been introduced. This includes the management’s guidelines that are needed to develop the long-term relationship between organisations and customers, which they crave. The initiation of this management issue has sparked criticism however, where its application has been described as ‘just another buzzword’. Yet other theorists have contradicted this idea and denoted it as ‘the holy grail’ [8,000 words]
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Using relevant theories, discuss critically the validity of the contention that the motivation for staff to work well depends on more than a high salary and good working conditions. All people who work within an organisation need to maintain a level of motivation for a company to exist. Organisations are required to be financially viable, and the staff they employ are needed to ensure that this occurs – if these members of staff carry no motivation, then the company for which they work will incur major problems. What I intend to do, is to analyse proposed theories on this subject, in order to establish what it is that provides worker motivation, and which providing factors need to be considered [2,500 words]
Marketing Communications Strategy: Analysis Into Marketing Communications of Sainsbury’s. Sainsbury’s main objective is to increase sales to retain their number one spot in the supermarket industry within the UK. Sainsbury’s goal to achieve their objective is by delivering an improved quality shopping experience for its customers with high quality products for low prices. Sainsbury’s are trying to gain back the customers that they have lost in the past years. Today Sainsbury’s are competing against the major leaders of the supermarket industry. These include Tesco who happens to be the market leader in the UK, ASDA which Wal-Mart took over and also happens to be the market leader in the world, and Morrison’s which is also a well-established supermarket retailer [2,000 words]
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International Management: Management Styles In India. This MBA essay discusses about the organisational culture of India and than compare its culture with cultures of UK and Japan. It will be done with the help of different models. Like human civilisation, where they have a set of values, beliefs, traditions and behaviours, which define the way the people live on day to day basis, every organisation have its own culture, which defines the ‘way the things are done here’. These cultures are mainly influenced by the society or country, these organisations are operating in. India is an emerging market in the global market, therefore most of the management researchers are trying to figure out the kind of management and leadership styles that are used in India and which can be useful for foreign corporations to be used in India. These researchers have found that the westernised management styles can not be used in India because of its history and family oriented business [2,500 words]
Global Advertising: Ford Fiesta Project. This project focuses on the Ford Motor Company and its take on advertising. The project aim is to analyse competitive advertising in the car manufacturing industry. In 2005 Ford came third in the world ranking of car makers behind General Motors and Toyota. Ford has exited for over 100 years and has managed to penetrate global markets on a large scale and is thus recognized worldwide as a leading brand. Nonetheless, Ford itself, aside from its sister brands, is not positioned in the premium market. In fact, the main advert that we have selected portrays Ford’s Fiesta Zetec Climate, which is priced from £8,995. Similarly, prices for Ford cars in the UK range from just over £7,000 for 3-door hatchbacks up to £20,000 for 7-seaters with vehicle (mainly vans) prices ranging from £10,000 to £23,000, which clearly positions Ford in the affordable prices market [2,300 words]
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MBA Project: Market Analysis Of LG Consumer Durables & Dealer Development In India. Before the liberalization of the Indian economy, only a few companies like Kelvinator, Godrej, Allwyn, and Voltas were the major players in the consumer durables market, accounting for no less than 90% of the market. Then, after the liberalization, foreign players like LG, Sony, Samsung, Whirlpool, Daewoo, and Aiwa came into the picture. Today, these players control the major share of the consumer durables market. Consumer durables market is expected to grow at 10-15% in 2007-2008. It is growing very fast because of rise in living standards, easy access to consumer finance, and wide range of choice, as many foreign players are entering in the market [10,000 words]
MBA Project: Analysis Into The Major Segments In The Indian Retail Market. The retailing sector of India can be split into two major segments. They are the informal and the formal retailing sector. The informal retailing sector is comprised of small retailers. For this sector, it is very difficult to implement the tax laws. There is widespread tax evasion. It is also cumbersome to regulate the labour laws in this sector. As far as the formal retailing sector is concerned, it is comprised of large retailers. Stringent tax and labour laws are implemented in this sector. If the retail industry is divided on the basis of retail formats then it can be split into the modern format retailers and the traditional format retailers. The modern format retailers comprise of the supermarkets, Hypermarkets, Departmental Stores, Specialty Chains and company owned and operated retail stores. The traditional format retailers comprise of Kiranas, Kiosks, Street Markets and the multiple brand outlets. The retail industry can also be subdivided into the organized and the unorganized sector. The organized retail sector occupies about 3% of the aggregate retail industry in India [10,000 words]
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Project Management and Control & IT Project Management Methodologies. IT project has deliverables: a delivery date and a budget, and each stage of the project lifecycle carry its own risks. Since IT projects are often difficult to estimate and manage, the project should not be allowed to go from one phase into the next until a formal Risk Assessment has been performed, in order to achieve deliverables and expectations and to meet with user’s satisfaction. Risk assessment can take place at any stage and during any time of the project lifecycle, though the sooner the better. In this paper risk management and assessment in the early stages of IT projects will be discussed, along with methodologies on project management that will help ensure that a project start off with a reasonable chance of being successful. Emphasis will be on the TenStep methodology [3,500 words]
Entrepreneurs and Entrepreneurial Behaviour. There is a common understanding that entrepreneurs in general can be stereotyped, however all entrepreneurs are different, and subsequently the reasons for why they initially start their businesses is unique to each of these individuals. Due to this it does not exist any valid general agreement on what the definition of what an entrepreneur is. Likewise, there exists multiple differences within social entrepreneurs. What is clear, however, is that social entrepreneurs differ from other entrepreneurs in their mission of creating superior social value for their clients. In today’s society, the common consensus of improving the world through social responsibility and environmental accountability seem to attain growing importance. We are increasingly becoming more educated in terms of the augmented social needs in our integrated world, and therefore social entrepreneurship is attracting an increased amount of talent, money and attention from multiple sectors [5,000 words]
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Leadership: Donald Trump & Sir Richard Branson. The chosen leaders of our team are Donald Trump and Sir Richard Branson, each possessing extraordinary leadership skills, allowing them to soar high in their respective enterprises and succeed. They are among the most prolific brand builders in the world, irrepressible businessmen whose corporate empires are created in the image of their over sized personalities. Donald Trump and Richard Branson continue to extend the reach of their personal brands to remote corners of consumerism which is fueled in part by their showmanship. They are a study in contrast: Donald Trump, the boastful, button-downed, grim Yankee deal maker who has ridden the real estate boom and his personal myth making to phenomenal business success; Sir Richard, the toothy British adventurer who sprouts new businesses as quickly as the hairs of his bushy goatee [4,500 words]
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Methods for Managerial Decisions: Application of Inferential Statistical Tests in Quality Control. Technology is moving forward with contactless products. Contactless products allow the consumer to purchase without a human intervention while using electronic technology to make purchases or payments. The most valued part of this new technology is that the consumer is apt to use this type of ‘card’ more often, thereby increasing the credit card company’s revenues. “Issuers hope contactless technology will help them convert the mostly cash payments at such locations into card transactions. The magnetic strip will remain on the cards for now for larger purchases [2,000 words]
What is Six Sigma? Six Sigma has been sweeping the business world with remarkable results to the bottomline of many organizations since its adoption in the late Eighties, driving breakthrough improvements in product and service quality. Today Six Sigma as a business strategy has been proved to be successful in reducing costs of poor quality, improving cycle times of various processes, eliminating errors or defects from processes, enhancing customer satisfaction and so on. So what is Six Sigma? [2,500 words]
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Porters 5 Forces – The BBC. Knowledge of the environment in which a firm operates is vital for it to work at full efficiency and achieve its goals. The BBC was the first national broadcasting organisation and was founded on 18 October 1922 as the British Broadcasting Company Ltd; it was subsequently granted a Royal Charter and was made a publicly funded corporation in 1927. The corporation produces programmes and information services, broadcasting globally on television, radio, and the Internet. The stated mission of the BBC is “to inform, educate and entertain” (as laid down by Parliament in the BBC Charter); its motto is “Nation Shall Speak Peace Unto Nation”. In this paper, I will analyze issues facing the BBC using Porter’s 5 forces [2,500 words]
Business Analysis – Lidl. Question 1: Use the model of input/output procedure and critically analyse the importance of managing resources and identify the techniques that have been applied to deliver Lidl’s outputs. Question 2: Discuss and provide the evidence of Lidl’ main operation performance objectives to remain competitive in retail industry? Question 3: Apply Slack, Chambers and Johnston’s adaptation or Parasuman’s SERVQUAL Model to discuss how quality gaps can be diagnosed; and evaluate how Lidl’s quality planning and control can be improved by understanding any gaps evident from your examination of customers/operation domains [2,000 words]
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Critically evaluate a B2B organisation of your choice – Yahoo. In this report it is my aim to critically evaluate a B2B organisation in order to gain a sound knowledge of the business, the area it operates in and also to be able to make recommendations in how the organisation can improve. Typically B2B organisations tend to be out of the spotlight of customers, as it is there nature to operate business to business. Examples of these kinds of organisations include IBM, EMAP and obviously more well known Microsoft. They operate on a grand scale within the B2B sector and are obvious choices when discussing B2B organisations [2,500 words]
Business Operations: AAPL vs. DELL. Over the years many businesses and corporations has been changing PC’s to Mac because they found that Mac was much easier to use and user friendly and smooth in just about every way, and due to lack of services provided by the Dell customer care services, if they had a problem they would call it a nightmare because it would just take almost forever for them to get something done, unlike Apple services which is known to be excellent and fast. Apple Inc. and its wholly owned subsidiaries design, manufacture, and market personal computers, portable digital music players, and mobile communication devices, and sell various related software, services, peripherals, and networking solutions. Dell Inc, was founded in 1984 and is headquartered in Round Rock, Texas, together with its subsidiaries, engages in the design, development, manufacture, marketing, sale, and support of computer systems and services worldwide [2,500 words]
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MBA Global Business Context: Retail Banking Industry; Focusing on the Changes in the Market Industry and Cross Border Restructuring. For the past ten years a serious changes have been occurring in the banking industry. Significant transformations can be noticed in the financial sector market structure due to the mergers and acquisitions. Decrease in credit institutions operating in the Western Europe and noticeable increase in concentration and competition. Additionally the total value of assets increased in all examined countries. Western Europe market as a whole saw an increase of almost 100% in the asset value. The total number of operating banks declined to around 7000 institutions, a decline of 30% during the time period. The concentration ratio increased in majority of the countries with Estonia and Netherlands holding the biggest CR5 ratios. The number of micro and macro environmental factors contributed to the changes in the industry. The most influential and therefore important were political factors, including changes in regulations and policies regarding consolidation in the banking sector. Economic, Social and Technological factors were less effective with economic growth being the most influential force [2,800 words]
Global Business: With Reference to Business Fortunes, Compare and Contrast the Economies of India and China. In this assignment, I will be investigating India’s and China’s background and comparing their economies to develop an understanding of their position in the world economy and how it was achieved. In addition, I will be looking at the differences in their economic growth as well as problems both countries may encounter as they try to become the world’s leading economies. My assignment will be supported by books such as The Business Environment by Ian Worthington and Chris Britton as well as the internet. The key indicators which affect the economy are growth, population and gross domestic product [1,500 words]
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Global Business: Russia’s Accession to the WTO Discuss Barriers and Opportunities of This Entrance. Russia’s entrance in the World Trade Organization is very actual issue today and this is very important for Russian business and economic environment. This issue is important also for the other countries which are members of the WTO, because World Trade Organization’s main objective is to develop and facilitate open international trading system and adjudicate trade disputes between or amongst member nations. As the Georgia is the member of the WTO it is very important for us, whether Russia will enter this organization or not. The main purpose of our project is to discuss positive and negative consequences for Russia that might result from entering the WTO, will they gain much by entering this organization or they will not. We will discuss why President Vladimir Putin made it a top priority to enter the World Trade Organization [3,000 words]
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Managing Culture using Hofstede’s 5 Cultural Dimensions & Trompenaar’s 7 Cultural Dimensions. Power Distance means the less powerful members of organizations accept and expect that power is distributed unequally. In high power distance countries, such as India, Mexico and South Korea, employees always accept and obey superior therefore the organization’ structure is centralized and tall. On the other hand, the structure of low power distance countries, for instance Finland, Ireland and Austria, is flat and decentralized. Universalism versus Particularism, universalism search for general rules and applies judgment to every circumstance. While, particularism look for finding exemption and judgments are influenced by relationships and environments [3,500 words]
MBA Project: Management People and Organisations Assignment Employment practices at A & B. In order to fully understand the marketing directors proposal, a situation analysis technique known as SWOT” has been used to identify the salient points. Also, underpinning my theory is the HRM “Warwick Model”. Influencing factors of Warwick Model: (a) More clearly illustrates the effect of external forces. For example; the political, technical, competitive and economic climates on internal decision-making. (b) Recognises the influence, internal culture, leadership and structure has on business strategy and the HRM context. (c) Acknowledges the effect that work systems, reward systems and employee relations have on the ability to deliver business strategy. (d) Supports the view that the workforce is a valued resource and key to the organisational development [3,000 words]
Supply Chain Management & Logistics Strategy. Identify and critically evaluate the major supply chain issues of conventional volume car manufacture and explain how these issues had been addressed by the Smart Concept and Logistics at MCC. The smart car is definitely one of the best innovations of the hundred years. It is usually the simplest businesses on this planet that generates profit while materializes ecological safeguarding visions. The smart car is definitely an ideally little auto that is made from synthetic whole body panels as well as a strengthened metal covering, which suggests less energy and heavy-industrial substances necessary in the process of producing them. The best characteristic in this auto is its superb fuel gas consumption. Quite simply, the smart car is petrol useful, which will not, just helps the car owner reduce your bills gasoline, but additionally minimizes the Carbon dioxide release from shedding the gasoline, for that reason tremendously contributes to the safeguarding of our environment [2,500 words]
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A Strategic Analysis of United Parcel Service (UPS). United Parcel Service (UPS) is one of the oldest and most successful courier companies in the world. It was founded in the year 1907 and started as a messenger company in the United States of America. Sine their humble beginnings UPS has grown from strength to strength to a $36 billion dollar corporation. UPS is a multinational company and is one of the world’s most recognized and admired brands around the globe. They are also one of the largest package delivery companies in the world and a major competitor of FedEx and DHL in supply chain management operations. Every day, they manage the flow of goods, funds, and information in more than 200 countries and territories worldwide [5,500 words]
International Trend Analysis – The Evolution of Green Cars. Change is a phenomenon that affects all aspects of life. In the business sector, change determines the directions taken by business venture. The survival of any business venture is largely dependent on how the sector responds to change. There are trends in a business environment that acts as indicators of the possible events in a sector. The current automobile industry is a product of trends in the world social economic front for the last century. The car has become an integral part of modern society and therefore subject to the changes in every society. Source of energy to the automobile engine has been subject to different market trends. The history of the car is characterized by shifts from the steam driven engine where coal was the major energy source to use of oil [4,000 words]
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MBA Change Management Assignment – Leadership challenges to the communication silos in business organizations. Overcoming numerous barriers in organizational communication is one of the major challenges for managers in business organizations. In business literature, a silo is defined as an organizational entity that resembles as an information container working as a communication barrier to other organizational entities. The objectives of the current study are to investigate the communication silo and its cause and impact on Royal Greenland and to provide suggestions to overcome this barrier. The method of the research is qualitative where a cumulative method of data collection and analysis were followed. It has been found that Royal Greenland lack of a proper corporate culture, and the communication silo existed in every corner of the organization, where the senior managers were actively involved [6,000 words]
Analysis of Apple Inc. business Strategic Unit (iPad unit) Apple is an American-based multinational company that deals in the sale and design of personal computers, computer software plus a range of hand-held gadgets. Apple Inc. is best known for its hardware products branded as Macintosh. Started in 1976 by Steve Jobs, Apple has grown to become one of the current day’s iconic designers of consumer electronics. Although Apple deals in a wide range of products, the company treats every product line in a unique way. Each product of Apple is treated as a standalone business unit. This report singles out the Ipad product of Apple Company and analyses this business unit in terms of its strategic competitive position, its external environment and the value addition proponent of its strategic position. This report is based on the UK market [3,000 words]
Case Study of the Strategy Adopted by Japan Airlines Corporation. By external and internal analysis as well as SWOT analysis, the report points out the strength and weakness of JAL, analyses the opportunities and threats of JAL, and puts forward the three key strategic issues confronted by JAL, i.e, financial crisis, lack of capital, overdue liabilities and the inability to maintain sustainable development; the decrease in attendance due to external factors such as economic crisis and security issues, etc; redundant organization structure, low efficiency in operation, high human resource cost, all of which lead to heavy burden on the JAL. By Ansoff Matrix analysis, the report puts forward the three strategic options faced by JAL: market penetration, market development and diversification. By comparative analysis, the report indicates the adoption of market penetration strategy would be the optimal choice for JAL and there are two issues to be resolved if JAL adopts market penetration strategy [3,000 words]
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MBA Operations Management Essay. Operational Management is a subject which applies for every organization as well as for individuals, from accomplishment of organizational goals to run the day-to-day operational activities. In this report author will discuss an operational issue which face by a leading Sri Lankan financial institute. And currently they are experiencing some bottleneck effects along their lending process and it started to cause long delays which lead to unsatisfied customers, time waste as well as frustration among staff members. Through this report author will describe what the causes for process constraints are and propose a set of recommendations and processes with the use of operational management theories to overcome these issues [4,500 words]
Critically evaluate the extent to which the growth strategies of large MNCs in China are affected by local institutions. The paper examines the ways in which indigenous Chinese firms are competing with FDI influx in China and how MNCs operating in China are trying to come out victorious in face of such stiff competition. International Marketing is a subsystem of marketing that thrives on the interaction of nations since it involves business transactions across the borders and is therefore grossly transnational in nature. These transactions help turn geographical boundaries into frontiers and therefore influence the world markets immensely. Since most developed nations are slowly turning towards a more and more services sector centric economy, and the retail sector being one of the foremost of the industries dominating the services sector across the world, international business cannot afford to do away with the impact that the retail sector has made on the economy [2,500 words]
Total Quality Management (TQM). This paper examines critical factors of TQM Implementation in most popular electronics companies, Samsung and Apple. Various levels of researches have been made to evaluate the performance, predictions, workouts and requirements not only for company’s personal growth but also for customer’s satisfaction. This research paper covers Total Quality Management of two giant companies representing their quality control system against their software whether it’s mobile or relative product. Need of SQA is quite demanding today as it involves 100% end user’s satisfaction where there are most likely chances of deficiencies, bugs and problems in software area nowadays [4,000 words]
Leadership Challenges to the Communication Silos In Business Organizations. Overcoming numerous barriers in organizational communication is one of the major challenges for managers in business organizations. In business literature, a silo is defined as an organizational entity that resembles as an information container working as a communication barrier to other organizational entities. The objectives of the current study are to investigate the communication silo and its cause and impact on Royal Greenland and to provide suggestions to overcome this barrier. The method of the research is qualitative where a cumulative method of data collection and analysis were followed. It has been found that Royal Greenland lack of a proper corporate culture, and the communication silo existed in every corner of the organization, where the senior managers were actively involved [5,500 words]
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IKEA Business Strategy. IKEA is Swedish furniture emporium. Nowadays, IKEA has become the largest furniture and household goods emporium in the world, the range of products IKEA offers focuses on better design and function at a lesser price. It offers smart home furnishing solutions for all areas of a house. The brand caters to the likes and needs of different people; for those who prefer a romantic touch, to the minimalist and everyone in between. In order to give the people a better everyday life, IKEA asks the customer to work as a partner [5,000 words]
Analysis of the internal and external business environment of Vodafone. Vodafone Group is among one of the world’s largest mobile communications companies by revenue operating in over 30 countries across the globe providing a range of communications services including mobile voice, messaging, data, and fixed broadband. The company has its operations in the United Kingdom, Continental Europe, The United Stated (under the name Verizon), Asia Pacific, Africa and the Middle East through its subsidiaries, investments, joint ventures and associates. In this report, I aim to analyze the business and management of Vodafone UK with the help of a number of models and theories to understand the internal and external environment of the company. Porter’s Diamond Model, PESTEL Analysis, Value Chain Analysis, Global Environmental Analysis and Porter’s Five Forces Analysis [4,000 words]
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Business and Project Management. This individual report discusses in detail the association between business objectives, programs, computer systems projects and benefits realisation. The next section discusses how a business can be organised for taking advantage of project management methodology and a PPSO (Programme and Project Support Office) for achieving the business strategy. Next part focuses on the safety management system which is incomplete without the predictions of the risk management done by proper research. These both terms are often considered as independent but these are linked together. Further the associated project structures required for implementing a project management methodology such as PRINCE2 and a review of the stages, processes and components necessary as well as how quality is discusses in detail in the project [3,000 words]
Strategic Management In Government and Voluntary Organisations. Government and nonprofit organization encounter the problem of strategic management most of the time during their operations to curb the problem it is very crucial to have better understanding of it true sense and meaning. Strategic management is defined as successful achievement of organizational goals stem from development of competent edge in the industry by the allocation of resource available at disposal and a comprehensive analysis of internal and external industrial environment in order to carve the strategies and all this is found as blessing of strategic management by managers [4,500 words]
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Oxfam Case Study. Oxfam is a name today internationally acclaimed for their humanitarian services. The non-governmental organisation today consist of seventeen Oxfam organisations all working together in ninety-four countries around the world. The key mandate of Oxfam is an organisation, which strives to get solution to the looming poverty experienced in some countries as well as find solution also for issues, which the organisation considers as injustices globally. The organisation has been successful since they work with communities and together form a strong lobby group, which then influence those in power to ensure the poor get a chance to improve their lives through their voices. The entire different organisation under Oxfam all work in unison globally, which allows the overall organisation to achieve its objectives better [3,000 words]
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MBA Dissertation PDF examples provides students with decision-relevant information to pursue the strategic objectives of their organization. In this course, students will learn a broad repertoire of techniques, which facilitates strategic decision-making, organizational planning, performance measurement, and control. The covered techniques include among others product costing, activity-based management, cost-volume-profit analysis, financial planning and analysis, responsibility center accounting, balanced scorecard, transfer pricing, and capital budgeting. By the end of this course, students are equipped to put strategy into action by using management accounting techniques. They will have fostered their business problem solving and decision-making skills, which will enhance their management and leadership capacity.
Learning Outcomes Upon successful completion of this course, students will be able to:
Identify and apply the appropriate management accounting techniques within the canvas composed of economic, political, social, environmental, technological, personal values and ethical issues
Identify, analyze, and adopt effective and efficient strategies of the firm’s mission, goals, and objectives. Thus, adopt a sustainable strategy
Make appropriate business decisions, e.g., selling price, sales mix, sales volume, downsizing, expanding, cost control, or quality
Design appropriate incentive compensation plans that will enhance the achievement of the firm’s goals
Undertaking a MBA dissertation PDF should be regarded as one of the most rewarding academic ventures you will engage in during your MBA degree. It is unlike any other course you have so far taken. It should be seen as the culmination of an academic and intellectual journey that you have been on since arriving in university, allowing you to draw on the full range of subject material covered over the previous two years of study. Past students are quick to reflect that defining, researching and writing a MBA dissertation PDF was one of the most satisfying and interesting experiences of their postgraduate days.
What makes the dissertation different is that it offers you the opportunity to develop intellectual independence while specializing in depth in a topic of interest. The emphasis is on constructing an independent, inquiry-based study. This involves seeking out a research problem, deciding on a relevant literature [and a related set of primary and secondary sources where appropriate], employing an appropriate methodology and drawing your subsequent research together to offer a sustained and analytically reflective argument. By, defining, researching and writing a dissertation you will develop a valuable set of transferable skills: time management, meeting a deadline, initiative in deciding upon and locating relevant academic and empirical sources, problem-solving, developing a capacity for independent research, communicating effectively in writing, and working with academic and empirical
MBA Dissertation PDF examples will help students who writes a politics dissertation will:
Develop deep knowledge about his/her chosen topic
Develop intellectual independence
Learn to define a research problem
Learn to decide upon appropriate academic and empirical sources
Deploy the scholarly apparatus of Bibliography and footnotes effectively
Learn to employ an appropriate methodology
Develop a sustained argument
Develop analytic skills
Learn to meet a deadline
Learn to communicate effectively in writing
Learn to deploy information from academic and empirical sources
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Although researching and writing a dissertation is hard work, that experience can also be immensely satisfying and rewarding. When you begin, the dissertation will seem daunting. However, despite the inevitable anxiety, students who put in the work usually find that the dissertation is the most satisfying, interesting, and even enjoyable part of their postgraduate experience. The dissertation develops many transferable skills that are highly valued by employers: effective time management, capacity for independent work, using your initiative in finding sources, and problem solving. Together with a good dissertation mark, the development of these skills enables your tutor to write a better reference for you. At the same time, employers will often inquiry about it and how you as a student went about doing your dissertation. It is seen as a contribution that enhances an individual’s CV.
Part of the object of writing a dissertation is to enable students to learn how to define a research problem. Students should consult with their supervisors who will help them develop a topic for their dissertation and to narrow it to a research question. A student will choose a potential topic early in the first semester of a MBA degree in order and then decide upon a final topic by the end of the third week. By then, you will have needed to have read some of the literature about the chosen topic in order to develop or formulate a research question or problem. This is where MBA dissertation PDF examples become very useful.
In addition, in consultation with your supervisor, a student needs to ensure that the chosen topic can be done within the constraints of a MBA dissertation including ethic approval and that they will have access to the required materials, data, and academic literature. On the dissertation questionnaires, students have commented favorably upon Politics’ flexibility with regard to the range of dissertation topics. This flexibility reflects our desire that students define their own topics and pursue their intellectual interest. However, this flexibility also reflects a student’s responsibility for choosing a topic and developing a research problem.
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Problem Solving and Decision Making – Establishing a price for a new product using the law of supply and demand
Scientific methods are very important and help in problem solving and decision making process. Having good problem solving skills is essential and takes an organization to another level. Scientific methods assist in decision making process and are widely used in many businesses to increase productivity. The success of any business depends on effective decision-making and problem solving techniques. Businesses are faced with several problems and challenges including reduction in supply and demand. It is crucial for organizations to make appropriate decision without compromising the terms and condition of the business. The law of supply and demands plays a significant role in micro-economics and businesses. The law of supply states that quantity of a product supplied increases with decrease in prices (Gale, 2015). The cost of a products falls with an increase in supply or high demand. Contrary, the law of demand argues that the quantity of a product decreases as the prices increases. Businesses are limited by the law of supply and demand making forcing them to establish equilibrium. Market-clearing price helps firms to find a long-lasting equilibrium that balances both supply and demand. Proper problem solving and decision-making process using scientific evidence has a significant impact on businesses when establishing new prices utilizing the law of supply and demand.
Problem solving and decision making using the scientific method
It is fundamental for companies and businesses to have good decision-making skills and problem solving techniques. Businesses are required to make the appropriate decision when faced with complex issues. It is also important to establish a good approach that can solve a problem (Doctor, 2011). For instance, the law of supply and demand affects most businesses. The determination of prices should be done using scientific models. Appropriate problem solving and decision-making techniques need the application of critical thinking (“Systematic problem solving and decision-making”, 2016). Whenever a business is faced with numerous issues such as reduction in sales, it is crucial to make an appropriate decision. The law of supply and demand may cause the decline in sales. Solving a problem requires some pragmatics and logical reasoning. Problem –solving has been defined as a cognitive and behavioral process that individuals and organizations use to identify, discover and invent effective means of coping with the problem faced.
There are four main steps used to identify a problem namely: problem definition, generating alternatives, evaluation, and selection of alternatives and implementation of the solutions. Defining a problem is the first step in problem solving (Gale, 2015). The business should start by identifying the issue causing the sales to reduce. It is important to diagnose the actual situation facing the company by analyzing and defining the causes. Generation of alternatives to solve the problem is the next stage. It is necessary to propose several alternatives that will increase the sales. Brainstorming the alternative helps to evaluate the alternatives (Doctor, 2011). Multiple alternatives enhance the value of the final decision. It is advised to generate the alternatives before making a final decision including evaluation and selection of the best alternative. Selection of best alternative is critical in the decision-making process. The best alternative should have minimal impacts compared to the rest. The last step in problem solving is the implementation of the best alternative.
Stabling the price of a new product depends on many factors including the law of supply and demand. The cost of production and demand should be used to determine the prices. The company should decide on the prices based on the demand curve and production cost. The cost of production should be minimal to ensure high returns (Doctor, 2011). It is essential to establish a suitable price that is affordable to customers. The product should meet the needs of the customers. If the demand is higher than production, the cost of the product should be elevated to sustain the supply chain. The company should make a decision using the best model.
Making appropriate decision on the prices of a new product is done systematically. The first step is identifying the problem facing the company. The process involve gathering of information, evaluating alternatives and implementing the final decision. Identification of a decision is the first step in the process. It is important to clearly define the decision and state it down. Gathering relevant information is vital and should be done before identifying alternatives (“Systematic problem solving and decision-making”, 2016). The information can be gathered through research and development. The company should involve customers by asking them what they think in relation to the new product prices. Both internal and external information is needed to improve the sales. Identification of alternatives is necessary. There is need to have many costs and choose one with minimal impacts. Weighing the evidences is also crucial. The alternatives should be considered using scientific evidence and methods. The profit margin and production cost is determined using scientific evidence. Choosing the best alternative is important and is done after weighing the evidence (Doctor, 2011). Taking action and making the best decision is the last stage. The prices of the new product should be determined by taking into consideration the law of supply and demand. Reviewing the decision and identifying its impacts on the sales is necessary.
The law of supply and demand is important to all businesses. It limits the companies from exploiting customers. The decision on prices of a new product must be made using the scientific method. The company should identify the problem and use best techniques to solve. The demand for the product directly affects the prices. Prices increase with an increase in demand thereby affecting the supply chain. It is vital for the businesses to establish the best prices after reviewing all the alternatives. The decision should have minimal impact on the business with equilibrium consideration between customer satisfaction and profit margin.
Doctor, R. (2011). Problem Solving and the Decision-Making Process. Physical Therapy, 51(7), 816-818.
Gale, D. (2015). The law of supply and demand. Mathematica Scandinavica, 3, 155
Systematic problem solving and decision-making. (2016). Long Range Planning, 23(6), 129
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