Public Relations Dissertation

Public Relations

In society, in all platforms of work and life, the application of public relation as a job as well as a term is considerably significant. Similarly, the importance of public relations as a vital form of communication cannot be neglected. The core purpose of public relation is to generate concrete public image through a communication model. Thus, the whole country obtains a positive image as a tourist destination and this aspect of public relation is the most beneficial for the tourism industry.

The period of economic recession turns the attention of various countries towards the promotion of travel and tourism industry. A new marketing approached was devised to attract more and more tourists for a specific destination. Obviously, tourists travel to a familiar tourist destination, in this regard; the modern perspective of tourism marketing plays a vital role. Nonetheless, the application of marketing tactics, techniques, and knowledge fortify the foundation for portraying an attractive picture of a specific tourist destination, which helps to motivate tourists and develop comparative advantages.

Marketing mix is an inseparable part of promotion, which facilitates marketing for the growth of the destination. Likewise, in the promotional mix, public relation underpins the several weak spot of the tourism business. Clearly, public relation is an arresting and consistent approach depicting the product and pulls the attention of guests towards a specific destination through a gaining and competent method.

However, despite understanding the impressive importance of public relation, no mandatory attention has been put forth, at national and international level, by the present and past researchers. Moreover, in tourism about public relation very brief material is available, which is comprised of very few articles and manuals. In addition, no authentic textbook or scientific publication has been written regarding the importance of public relation in tourism. Nevertheless, more emphasis has been given to marketing in tourism; thus, public relation has been treated as a segment of promotion and marketing.

The public relation theorists and the marketing theorists have a contradiction between them regarding the status of public relation as a branch of marketing or as an individual separate subject. The public relation theorists think that owing to the public relation’s large scope it should be treated as separate subject. The American public relation researchers have given this classification of marketing tools.

The current paper has been organized in the following manners:

  • Introduction
  • Basic theoretical postulates about marketing of a tourist destination and its relation with the communication of the market
  • Public relations
  • The utilization of media in public relation for travel and tourism exposure
  • Conclusion

Public Relations Definitions

BIPR (The British Institute of Public Relations) describes public relations as maintaining common consideration between an organization and its publics through purposeful organized and continue endeavor for establishment is public relations. According to the definition, public relation is not a random activity instead; it is designed and structured on considerations of an organization and its publics. Thus, public relation is comprised of outcomes, analysis, expectations, considerations, attention and research.

To start just the plan is not sufficient a continued endeavor is mandatory. The purpose of plan must be achieved logically. However, when circumstances are not favorable such as poor economy, volatile politics and similar aspects the target becomes more difficult.

PRSA (The Public Relations Society of America) defines public relations, as the purpose of public relations is to develop and generate common motives among institutions and groups.

The book “Effective Public Relations” is measured the bible of public relations in America. It is written by Cutlip, Center and Broom (1985) describes public relations as, public relations is a function of management that maintains, recognizes and institutes common advantageous attachments between an organization and its publics, obviously, the success of an organization depends on publics. Conversely, most of the organizations never feel that their success depends on the common association with publics. If the organizations neglects the fact of importance of its publics they cannot grasp the real success in business.

In his book, Frank Jefkins (1993), a British author explains public relations, to obtain goals related to common concerns public relation provides planned communication between an organization and publics inwardly and outwardly. This definition depicts a two-way communication inward and outward between publics and organization underpin through common purposes.

Variation In Public Relations

Nowadays, the approach of public relation has transformed significantly and has various functions. International Public Relations Association, which was founded in London in 1950, these Public Relations are comprised of organized, resolute and continued working through maintaining and establishing common consideration between an organization and its surroundings and the surroundings of an organization is public (www. Ipra.org).

Public Relations Dissertation
Public Relations Dissertation

In the language of tourism, the description and parameters of public relations and its meaning have been defined as “in tourism the perception of public relations points towards all the functions implemented a tourism offer, for generating, in the public a positive opinion regarding all the functions, services, targets of the work, and work. Thus, public relation is an organized, pre-planned and mindful function that can affect the public pertinently (Senečić and Vukonić, 1997).

Moreover, it is important to recognize public relations as a different form of communication while describing the concept of public relations.

Public relation has been often classified under marketing through marketing and marketing communications theorists (Kotler, Bowen and Makens, 2001); however, public relations theorists (Cutlip, Center and Broom, 2003) observe it as a different management category. In any circumstances, on marketing process the effect of public relations cannot be denied.

In addition, there is a wrong perception about public relation that it is always classified in the group of advertising, publicity and media relations.

According to Deuschi (2007) who defines public relations, it is a function of management, which utilizes mutual communication and works to facilitate the public with the purpose to affect the opinion of the public; moreover, its purpose is to obtain concern and recognition for the organization.

The Association Of Marketing And Public Relations

Conversely, marketing is considered as a function of management, which directs and organizes all the activities of business by engaging the evaluation of the requirements of the customers and, thus, transforming buying power into a concrete demand for a specific product. Thereby, make it possible for the consumer to have it, thence, accumulating profit and obtaining different goals of business (Weber and Boranić, 2000).

However, without public relations marketing process cannot be perceived. Both the functions are very arresting for the growth of business and only their inter-connectivity make it real excellent outcomes for business.

Mostly marketing, communication, and marketing approaches have various kinds of public relations. The only dissimilarity is the targeted public as public is communicated directly. Nonetheless, the target public can vary according to the activity.

Specifically, for the current paper the author has chosen an outline from the most common kinds of public relations regarding tourism. They have been devised and separated by Black (2003) into fundamental categories, and this is comprehensively encircling all the important detail related to the target public within tourism destination scenario. They have been mentioned below:

  • Internal public relations
  • Association with state administration and government
  • Domestic public relations and community associations
  • Consumer attachments and international public relations
  • Publicity and media relations

The Principles of Malvin Sharp

A deep understanding of public opinion is necessary for a public relations practitioner. The understanding helps him/her to comprehend the variation of public opinion, he/she can recognize opinion leaders who have formal and informal opinion and he/she can develop a relation with them through particular messages. For maintaining favorable public opinion, Melvin Sharp (2000) devised the following principles to guide organizations:

  1. Although technology is accountable for the segmentation of current society, yet it can be implemented to access publics.
  2. For both external and internal publics the management of an organization’s communication is mandatory to make sure precise and appropriate comment because transformation, adaptation and adjustment are necessary for durability.
  3. According to law and social rights all stakeholders have the right to have all the information regarding decisions, which can affect directly or indirectly them; thus, accurate information should be provided for the welfare of all.
  4. The opinions and attitudes of the public, in complete operational atmosphere, is the base of social and economic strength of an organization.

Critical Elements of Public Relations

Wilcox, Ault and Agee (1998) have recognized seven practical and critical elements of public relations. These are very helpful in monitoring public opinion in public relations:

  • Advisory committees: The committee is inclusive of prominent citizens to offer advice regarding policies, public relations programming and concepts.
  • Staff meetings: To impart knowledge and experience through sharing the obtained knowledge of informal research through staff meetings is a good practice.
  • Sampling/polling: For the organization and its policies a deliberate and organized research regarding the attitudes and interests of public is polling.
  • Telephone calls and letters: After tracking the patterns that might be helpful for essential changes in company policies this genuine source emerges.
  • Media reports: These can be obtained after monitoring the media for editorials, OP-Ed pages, and letters to the editor and through news stories.
  • Field reports: Sales people, customers and various patrons submit complements, suggestions, questions and complaints, which can be achieved through field reports.
  • Personal contact: Friends, company employees, customers, opinion leaders, consultants, and business associates are the people that can be accessed easily through a phone call or by obtaining an appointment.

Destination Marketing and Public Relations

In destination marketing and in promotion of tourism, the author of this paper has researched extensively and has discovered that public relation is a noticeable segment for promotion of tourism, which influences directly all the functions of travel and tourism. Moreover, community tourism organizations and national tourism organizations during organizations of marketing management of destination can take advantage of public relation for making an effective strategy.

Conclusively, the importance of public relation is undeniable, in this regard; the following hypotheses have been tested:

  1. The application of public relation is not in the right direction
  2. Public relation has a separate identity and is different from advertising
  3. For promotion of a tourist destination regarding destination marketing it is very helpful

The clarification of the concept is necessary prior to describe the demand of public relations within the parameters of tourist destination marketing. Marketing of traditional product is considerably dissimilar from marketing in tourism. In the features of supply and demand, this vital variation is hidden. Tourism is a type of service according to Mill and Morrison (1985), “What is sold is a non-material experience, and not material goods, which may be tested before use“(Cited Moutinho, 2005).

For the application of marketing in tourism, two methods are implemented. (1) For utilizing and establishing marketing as a foundation of business guiding principle for individual companies are accumulating advantages/profits through tourism market; (2) in utilizing and establishing as supporting force to business strategy, which is at the scale of an individual unit provides a fundamental approach regarding placements of organization through tourism (Senečić and Vukonić, 1997).

Stakeholders and Public Relations

According to the association with the organization, not many efforts have been made to recognize stakeholders, specifically, in public relations literature. Nonetheless, some segmentations of stakeholders are very simple such as internal and external publics. The best efforts to recognize all stakeholders through the public relations literature were made by Grunig and Hunt (1984) in their linkage model. To recognize relationship’s of stakeholders with an organization this model has four linkages normative linkages, diffused linkages, functional linkages, and enabling linkages.

The relationship between public relations, stakeholders theory and stakeholders management provide guidance in recognizing publics and important stakeholders. However, it is critical to know how much attention should be given to each stakeholder or how much they deserve.

Moreover, usually, public and stakeholders’ terms are implied as they are same but this is a vague concept. In the public relations and different literature of mass media public is recognized according to their association with the message while stakeholders are recognizes in business literature in line with their association to an organization (Winn, 2001).

The most popular definition of stakeholders is Freeman’s definition who states that if a person or groups of persons is affected by any action of an organization or they can affect the performance of an organization are called stakeholders (Freeman, 1984).

Media, Tourism and Public Relations

According to the freedictionary mass media represents the ways of communication that can easily access to great number of people quickly. The mass media means may be radio, magazines, newspapers television etc. To observe behavior, perceptions, beliefs and values of people sociologists study mass media. For instance, mass media impart knowledge about social evils and dangers such as young people learn how and with whom to have sexual relations because it may be dangerous due to the fear of AIDS. Mass media has immense power; it can turn loyalty of people against and in favor of political leaders. Several movements in the history are the contribution of mass media (chegg).

Inventors and modern technologies have made the media of current age inseparable part of human lives. The significance of media is undeniable and the impact of media on human lives is long lasting.

Television is the most common source of media. It is an important part of every household. Children of current age cannot live without watching cartoons and their favorite programs. They watch television without tiring for hours. These impressions of television screens become their friends and dreams. When they grow up and start going to schools their eyes catch the images of magazines and popular newspapers. Some of the images remain commit to their memories for years and some efface very soon.

The topic of media is very interesting and one can read it and define it for hours. There are several hot topics that attract the audience, obviously, everybody has a different taste and interest; therefore, people choose specific newspapers and magazines for their study. The dissimilar interests of people are politics, showbiz, sports and many more. The subject of media is very intricate and it has perceptible distinctions according to country, culture and politics.

Tourism is fragmented and intricate industry; it has several dimensions, which perform their roles in hotel chains, tour operators and air carriers. Therefore, smaller organizations at regional and local standards and national organizations have to solve their issues regarding planning, promotion and research at the national standards (Moutinho, 2005).

Certainly, the tourist destination marketing as an activity of business and philosophy of modern business attach the destination product to the market and, which occurs at two occasions: at the level of the organizer’s offer and at the destination altitude. In the present paper, the stress will be given on the destination altitude as the activities of marketing are, usually performed, at a lower level, by tourism organizations and by national tourism organizations.

In the marketing process, the most significant aspects are communication with the market. Kesic (2003) there are two fundamental approaches of communication:

  1. Mass communication
  2. Mutual communication

Mass communication is related to the media just as a liaison within the process of communication and it is generally points towards mass communication. According to Meler (1999), the promotional activities can be segregated into classified large groups.

  1. Fundamental promotional activities such as publicity, public relations, personal selling, sales promotions, and advertising.
  2. Derivative promotional activities such as “word of mouth” advertising, customer services, packaging, and designing.

The most liable bodies are community tourism organizations when at the destination level the communication/promotional mix and its function is considered. However, when the promotional activities are related to other countries, it would becomes the liability of the regional organizations and national tourism organizations along with local organizations because they are familiarized the domestic market and community.

In practice, the tourism workers implement all type of the communication or promotional mix. Nevertheless, most of the researchers and authors suggest that the utilization of public relations, promotions, personal selling and advertising are the fundamental of promotional mix and they are enough for the purpose.

When an organization utilizes editorial, stories, interviews and different kinds of writing material to promote a specific service or product to inform the public; it implements publicity. Through media coverage a product or service is highlighted. Definitely, this is the most vital and cost curtailing method to attract public.

The implication of publicity in travel and tourism is very common. It guides and motivates travelers and provokes them to choose one travel destination over another travel destination. Moreover, it is not just like paid advertisement instead it is an unpaid proposal. The characteristics of publicity are to provide information regarding a specific product or service. An effective publicity leads the customer to bookings and enquires.

The word media has countless meanings. It covers a variety of niches such as radio, television, internet, newspapers, magazines etc. Apart from common media after the arrival of Web 2, which is known as social media that is also an effective media for publicity? However, to select right media for the product promotion requires research and understanding of the market. It is the first important step to promote any product among customers. The organization or related staff has to identify the most popular media for the promotion of their product.

After the launching of the product publicity thorough any medium, the organization has to view the advertisement and judge its audience reaction regarding the product. This approach helps to recognize any flaw in the ad because mistakes can be made. Moreover, the organization recognizes the uniqueness or commonness of their product and it also identifies whether the selected medium can reach to the targeted audience or not.

During a survey regarding the assessment of the impact of social and other medium of publicity that are being implemented in the practices of public relations it was revealed that each year the medium are increasing. For some businesses, Facebook is considered the most significant social media in all public relations and communication endeavors apart from video sharing sites such as podcasts, electronic forums, blogs, YouTube, search engine marketing and Twitter. For organizing and managing an organization’s social media communication and blogs, public relations or communication is consistently the most important function of an organization.

In this regard, marketing is considered second, obviously. In addition, according to the practitioners of social media and other types of medium of publicity are incessantly improving their precision in truth telling, honesty, trust and credibility. Furthermore, the practitioners have observed that the new media serving effectively as a regulator regarding traditional news media and is influencing organizational and corporate culture clearness, which is enhancing a ethical and translucent culture. In addition, the people of public relations are spending more time in social media and blogging in an average workday. They are spending almost 35% of their working time in social media activities.

Social Media

 Some people still define the social media and other medium of communication similarly, though they are transforming into new approach. For any person social media is a method to include changes or improvement, assessment and commentary, via online provide and get real-time feedback, and publish digital creative content (Mark Dykeman, 2008). According to Joe Marchese (2007), there is a visible difference between traditional media per se television, radio, magazines, newspapers and social media. Although social media is not the media itself, yet it provides surrounding of conversation, consumption, distribution and discovery of the media. However, both the media have the capability to access to small as well as large audience. Nonetheless, a significant difference is cost difference of both the media, the traditional medium’s production cost is higher than the social media production cost. The social media only requires access to computer and the art of selecting and communicating with the audience.

According to the Pew Research Center (2005, 2008 & 2012), in 2008, for the first time in history people started to read news through online sources instead of traditional mass media. The American tendency of viewing information online exhibits that the trend is transforming; however, it is not surprising, for instance, now Americans subscribe newspapers only on Sunday and all other days of the week they read online.

In 1995, only 10% adult Americans were utilizing the web service; however, in 2009, 80% Americans are taking advantage of internet (Pew, 2005, 2008, 2012). In addition, the University of Southern California and its Center for the Digital Future state that the figures of Americans who are using internet are 82% (2010).According to the search results of Pew 57% of Americans have laptops and 88% have cell phones. Nevertheless, income, education, and age are the provoking factors for the utilization of internet. Moreover, in the mentioned demographic classification, recently, great increase of utilization of internet has been observed. For instance, Americans over the age of 65 almost half of them are utilizing internet 86% of them are very active and have contacts through email and 34% of them have social networks interactions. Furthermore, the younger generation is more active regarding the implementation of new technologies as compare to the older generation. The new generation use internet for specific purposes such as downloading movies, songs and books (Pew, 2005, 2008, 2012).

The most significant advantage in the internet promotion is its easy measurement because websites record the data of visitors’ quantity, their staying duration and can calculate the clicking rates. This specific feature helps the companies to assess the efficiency of the advertising campaign and what further improvement can be done for enhancement (Arkantos, 2007).

Another advantage of online promotion and marketing is its limitless boundaries; obviously, the geography cannot affect its strength and the organization can reach every customer globally. Moreover, the cost of local publicity would be greater than global publicity (UNWTO, 2005 p. 54). Thus, even local companies can reach global customers.

However, Akantos (2007) considers that online marketing has some disadvantages. Though small companies have advantage in promotion of their products through online, yet with low budget, they cannot imagine to invest in huge expensive online advertising campaigns, for instance, they cannot invest in cost per click campaign.

Moreover, the remoteness between consumers and companies makes things suspicious and worse. It is difficult to believe a product or a service, specifically, which has virtual existence. Thus, first to find reliable consumers and companies is necessary. Arkantos (2007) also considers geographical distance between seller and buyer a problem for business. Furthermore, due to countless offers and limitless information the consumer becomes reluctant in making decisions because he/she becomes confuse (UNWTO, 2005 p. 54).

Moreover, not all the people have access to internet; likewise, some of them do not have even computers. Thereby, to reach them through internet is not possible. In addition, there are people who do not use internet, for instance, the population of France is 60 million, yet juts 29 million people utilize the facility of internet (Veille info Tourism, 2007). Kotler and Bliemel (2001 p. 1212) claim that not for all products and services the online marketing is feasible. There are numerous services and products, which may not be promoted or sold through web.

However, Solis, (2011 p. 21) does not agree with other researchers. According to him, any service or device, which gets the help of internet to take advantages of conversation, is social media. Similarly, Wright and Hinson (2012) in their annual studies have observed the utilization of social media. They reveal in their findings that for public relations social media has brought positive changes, the new transforming technology has provided the power to organized communication with inner and outer audiences and, thus, facilitates the professionals. Therefore, social media has become important for various organizations and for public relations its significance cannot be neglected.

The Role of Engagement in Public Relations and Social Media

The word engagement has various meanings; however, its relation with public relations is obvious. The public relations practitioners convey engagement as a contact with any organization or conversation that helps in developing associations. The core focus of Solis’s book is engagement he thinks that one way communication is less important than two-way communication or dialogue; moreover, he emphasis the engagement of organization otherwise he suggests the organization should wind up its business (Solis, 2011, p. 2). Li and Bernoff (2008) also mentioned in their research about engagement and its relation with “conversation” and “talk.” However, Paine who wrote a book about measurement could not mention engagement in detail. Nonetheless, she accepts its significance and she describes the term of management as a number of retweets, number of comments in a blog, and numbers of visits of a visitor on a specific site.

Solis describes the arresting position of engagement. With stakeholders, it is a two-way conversation where, simultaneously, listening and engagement work together through conversation by social media platforms and this process is the responsibility of all the stakeholders. Moreover, he decries completely the obsolete conception that only one department has the responsibility of organizing and looking after the social media. However, in his book, Solis only focused Facebook and Twitter while he completely unnoticed the podcasts, blogs and Flickr. The important parts of engagement are conversation between an organization and community (Solis, 2011).

He considers that without helpful exchange, collaboration, insight and substance conversation is useless because it does not offer mutual satisfaction (Solis, 2011, p. 23). Interestingly, this important aspect is usually infringed in social media. For the benefit of engagement beyond keeping in view common satisfaction or helpfulness of their stakeholders, organizations usually take in worthless posts on their social media. In the chapter of “Rules of Engagement” Solis (2011) describes the method for engagement. Moreover, to guide foster engagement he highlights the significance of developing policies.

Solis describes the arresting position of engagement. With stakeholders, it is a two-way conversation where, simultaneously, listening and engagement work together through conversation by social media platforms and this process is the responsibility of all the stakeholders. Moreover, he decries completely the obsolete conception that only one department has the responsibility of organizing and looking after the social media. However, in his book, Solis only focused Facebook and Twitter while he completely unnoticed the podcasts, blogs and Flickr. The important parts of engagement are conversation between an organization and community (Solis, 2011).

He considers that without helpful exchange, collaboration, insight and substance conversation is useless because it does not offer mutual satisfaction (Solis, 2011, p. 23). Interestingly, this important aspect is usually infringed in social media. For the benefit of engagement beyond keeping in view common satisfaction or helpfulness of their stakeholders, organizations usually take in worthless posts on their social media. In the chapter of “Rules of Engagement” Solis (2011) describes the method for engagement. Moreover, to guide foster engagement he highlights the significance of developing policies.

The meanings of public relations are diversifying and have various shades such as recruitment campaign, political communication, propaganda, publicity etc. The Association of American Railroads first implemented the term of public relations, in 1897 (Cameron, Wilcox, Reber and Shin 2008, p.66). Nonetheless, in the scenario of communication activities the term is older than 1897 (Cameron al., 2008, p. 63). However, Newsom, Turk and Kruckberg (2007, p. 25) state that in the United States, public relations began in 1600-1799.

According to Newsom et al. (2007, p.25), states that from the beginning of civilized history some of public relations’ functions have been experienced. The experience was felt through different form of mass media such as newspaper in the 19th century, through radio in the early 20th century, and through television in the 1950s and for public relations campaigns it improved the opportunities. Moreover, different approaches of communication were practiced before the arrival and growth of the media market and for the conductions of public relations campaigns, the early practitioners of public relations have implemented these.

The most influential methods to develop a brand is public relations. During 2012, for the amplification of regional marketing campaigns of Tourism Calgary public relations have been implemented powerfully.

In communicating of the refreshed brand, public relations activities are vital because they enhance awareness and finally improve the sales. To have people listen the specific message through the positive headlines is the most reliable and quickest approach. In creative campaign finishing the key to understand behaviors through public relations is important as it recognizes the actual drivers of behavioral transformation.

Conclusion

In the current study, the impact of public relations and media has been studied extensively. Moreover, the contrast of mass media and social medai has been conducted. The importance of public relations and media is undeniable for the development of travel and tourism. Organizations related to travel and tourism can take advantages of such studies, which guide them to identify correct medium for publicity.

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General Motors Marketing Analysis

General Motors Marketing Analysis

Company Profile of General Motors

When it comes to automobiles, one of the most recognized brands out there is General Motors. The American multinational corporation based in Detroit, Michigan designs, manufactures and sells vehicles as well as automotive parts.

With a history that dates back to 1908, General Motors has had a critical role in both the American as well as global auto industry. Some of General Motors well-known brands presently in the market include Buick, Cadillac, Chevrolet and General Motors. The company builds cars and trucks through its other units: General Motors Daewoo, Isuzu, Opel, Vauxhall and Holden units.

The present General Motors that we know today is a result of a company split following a government backed Chapter 11 bankruptcy reorganization. In November 2010, General Motors had its initial public offering, which was one of the highest ever recorded (General Motors, 2014).

Marketing Strategy and Environmental Scanning

The core of any effective business plan is a marketing strategy that will outline how a business will set out to deliver its products to the satisfaction of its customers. Success requires effective marketing in order to remain competitive in today’s global market.

Organizations, regardless of its size must be able to identify and understand external influences to be able to adapt to the present realities that will ensure the company’s survival and success (Albright, 2004: 39).

Plans are based on forecasts which in turn are based on assumptions about what is to be. Scanning the horizon of possibilities is a prudent measure that companies take in order to identify new developments that will test past assumptions or provide insight on new perspectives to possible future threats or opportunities (Gordon & Glen).

A vital tool that will aid companies to focus on strategic and tactical plans is environmental scanning. Environmental scanning is the internal communication of external information about issues that may potentially influence an organization’s decision-making process. It helps organizations flush out external threats thus enabling them to maneuver appropriately (Albright, 2004: 40).

General Motors Marketing Analysis
General Motors Marketing Analysis

Environmental scanning may act as an early warning system that will detect and warn companies about important changes and “danger zones” allowing for plans to be altered as necessary. Futurists do environmental scanning in one way or another, all with the ultimate goal to distinguish what is constant, what changes, and what constantly changes. The basic goal of a scanning system is simply to find early indications of possibly important future developments to gain as much lead-time as possible (Gordon & Glen).

Stoner and Freeman (in Costa & Teare, 2000: 156) defined strategic planning as “the development of long range plans for the effective management of environmental opportunities and threats in the light of corporate strengths and weaknesses.” It is therefore accurate that through scanning or the so-called “realized” approach identification and management of environmental opportunities as well as threats can be helpful in the fundamental management of competitive advantages of companies.

In addition to this, environmental scanning can be classified under different areas including social, economic, technological, and political/regulatory. An analysis of these different areas will give an organization a comprehensive assessment regarding the organization (Ginter & Duncan, 1990: 91).

Previous experience on the environmental scanning process has revealed that too much priority is given on the short term which has led to a limited understanding of information. This has led to a basic goal of extracting information, customer service, and the like which ignores the other factors present in the general environment (Costa & Teare, 2000: 157).

The General Motors Way

In analyzing the advantages of General Motors as an organization, there have emerged a number of key strengths including its industry knowledge. With its long history in the automotive field, General Motors has an expertise many can replicate. Time and time again it has been a proven industry leader. In addition to this, technology and innovation has critically improved the company’s products and services and as such have provided customers with key technological advancements that are not only necessary but highly demanded.

Analysis of Strategies, Strengths and Limitations

Recognizing the abovementioned realities, there are still a number of areas of improvement that General Motors needs to focus on including its human resource inefficiency and mediocre scientific achievements, to name a few.

From a marketing standpoint, these situations are potential marketing threats. These internal and external issues hurt the image of General Motors as a company.

In the recent years, General Motors has undergone a number of changes, including its marketing strategy. With a new vision and communications platform called “Find New Roads,” General Motors aims to be the touchstone for the brand as it develops new products and technologies for sale in more than 140 markets (Evans, 2013).

With regards to General Motors efforts, a well done environmental scan has enabled it to identify the realities of the industry and understand its key competition and potential difficulties in meeting the challenge of competitors (Albright, 2004: 40). In this key aspect, General Motors has been able to realign its focus and capitalize on the opportunities that can be found in Asia, specifically China.

In reconsidering its emerging-market strategy, General Motors has been working towards positioning itself for emerging markets of its Chinese partner SAIC Motor Corp (Shirouzu, 2013).

Globalization is a market reality; in order to improve upon the new direction of General Motors to move towards Asia, strategists need to take its efforts a step further and stress test their scanning models. Geographical expansion brings about different considerations. It’s important that through analysis, General Motors can determine the circumstances of desirability as well as risk and restrictions (Beinhocker et al, 2009: 56).

By delving into developing markets, General Motors will be able to think about producing a lower end range of vehicles that consumers from developing markets would be keener on purchasing. An environmental scan would show that emerging markets are not as badly hit by financial setbacks and thus still possess a higher growth rate which equates to an increasing buying power. This would mean while other regions would have slower auto sales, areas in Asia could be a strong sales point.

Scanning would also bring about competitive intelligence as a result of an analysis of competitors and competitive conditions in particular industries or regions. This would enable managers to make informed decisions about marketing, R&D, as well as long-term tactical business strategies. It enables managers to cast a wider net and analyze information about the various sectors of its external environment that will support forward planning (Choo, 1999).

In the case of private transportation sales, a market like China has a high demand for automobiles and it can be safe to say that there will not be any environmental emission deals coming up soon. This can show this as a great potential for profit given the smaller investment, rapid production and low initial costs.

The process looked into identification of emerging issues and trends as well as situations and drawbacks that may affect its success and future. This new strategy opens a lot of opportunity for rapid sales (Shirouzu, 2013).

This example as well as others shows that General Motors has made efforts to stay ahead of the game but this is not enough. General Motors marketing strategies have a need for more improvement. It’s been noted that while their global presence cannot be underestimated, their focus and primary marketing strategies are centered on a limited number of countries. Each country requires its own marketing approach given each economy and marketing conditions vary from each other. A much more tailored, innovative and globally applicable strategy must be applied to achieve multiple targets on a larger scale.

As an example, consider nature, in the last few years, the market has seen an increase in the demand for alternative fuel technologies. Environmental scanning would flag this as rising market trend that General Motors needs to look into. Research and development must be supported to work towards being able to address this future pattern. The company must look towards tweaking its image to make it more concerned for the environment to achieve credibility in this area.

However, the company is already lagging behind its competitors, specifically Toyota. Although General Motors has been producing more efficient products, it is not rising to the challenge that its rivals have been able to in the last few years.

As mentioned earlier, there are various aspects that a scan can look into, be it social, economic, technological and the like. For businesses like General Motors, given its size and holdings, focus tends to be on the economic but such a one-sided scan can lead to misrepresentation or error in analysis leading to a gap between the goal and the outcome which puts an organization in jeopardy. It is imperative scans be as holistic as possible. This is related to the earlier recommendation on the unique marketing strategies per region. A wider analysis of current and potential change and the assessment of the impact of changes on the organization (Ginter & Duncan, 1990: 91)

In reviewing the marketing strategies of General Motors as discussed in their annual reports, their efforts bulk in the areas of publicity, direct marketing, sales promotion as well as traditional advertising.

Conclusion

For General Motors to continue on its path to growth and success, its marketing strategy must be on point. A vital component of its marketing system should include a comprehensive environmental scanning process.

The process should emphasize market research that focuses on specific target markets with strategic identification and unique approaches per market. There should be a parallel unique point of sale concept per targeted area that takes into consideration not only competition and economics but a holistic review of the various factors affecting market conditions.

Relatedly, strategic expansion will require optimal strategies form increasing sales. Realities of this shift in economic power, especially in emerging markets, should focus on affordability and practicality with a balance of quality and optional luxuries.

The research has revealed that General Motors has taken steps in the right direction but fail to grasp the full extent of the shifting patters in the global consumer market.

References

General Motors (2014) About Our Company, [Online]

Evans, H. (2013) General Motors Develops New Global Marketing Strategy, [Online]

Albright, K.S. (2004), Environmental scanning: radar for success, Information Management Journal, May-June, p.38-45.

Shirouzu, N. (2013) ‘General Motors rethinks emerging market strategy, hedges on China partner’, Reuters, 27 Jan.

Costa, J. and Teare, R. (2000) ‘Developing an environmental scanning process in the hotel sector’, International Journal of Contemporary Hospitality Management, Vol. 12, No. 3, p.156-169

Beinhocker, E., Davis, I and Mendonca, L. (2009) ‘The 10 trends you have to watch’, Harvard Business Review, 87, 7/8, pp. 55-60, Business Source Premier, EBSCO Host,

Ginter, P.M. and Duncan, W.J. (1990) ‘Macroenvironmental analysis for strategic management’, Long Range Planning, Vol. 23, No. 6, p.91-100

Gordon, T. J., and Glenn, J. C., ‘Environmental Scanning’, AC/UNU Millenium Project, Ver 2, p. 1-33.

Choo, C. W., ‘(1999) ‘The Art of Scanning the Environment’, Bulletin of the American Society for Information Science, vol. 25, No. 3.

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Branding Political Campaigns

How Effective Are Branding Approaches For Electoral Campaigning?

A review of branding approaches in the context of Obama’s electoral campaigns of 2008 and 2012

Change – as soon as the word flashes across television screens or on placards, the average American thinks of President Barrack Obama (Keller 2009). Getting people to attribute the value of change to Obama’s persona has been a deliberative and purposeful branding strategy, and this paper looks at how ‘Brand Obama’ has been established.

Brand Obama signifies transformational change that transcends racial boundaries, where Brand Obama itself is a symbol of the rise of an oppressed minority to the rank of a leader. Barrack Obama made history by becoming the first African-American President of the USA, and challenged the status quo through his candidature. This challenge to the status quo, and the change that he promised was translated by him and his team into a single, focused underlying motto that has shaped Brand Obama’s persona. Even though Barrack Obama had everything that a candidate on merit would have, the spread of his credibility and vision was something that would be vital in Obama winning the elections. This spread of a leaders’ promise could be accomplished only through purposeful and strategic marketing.

This paper is founded on the notion that branding strategies were an important element in the success of Brand Obama and that they bore down heavily on election results (McDonald and Chermetony 2006). The topic of this paper has been chosen so that the impact of branding in the political arena can be better understood to provide a wider base of knowledge in applications of branding theories.

A sound branding campaign can create affinity between the brand and the consumers and can become a part of the consumer lifestyle much the same way as a family member. In a similar manner, President Obama has been marketed as a premium up-market brand and his campaign appears to be engaging in political branding. A surprising fact however that is the components of Obama’s campaign and presentation were quite similar to Hillary Clinton (Adolphsen, 2009).

Barrack Obama’s campaign was instrumental in changing the way election campaigns are run. His campaign benefitted from the fact that he is the first African-American to fight for presidential status in the country. That is the reason why there was a revolutionary tinge to the campaign designed to benefit from this facet. The campaign focused on the youth segment of the American population through the use of ICT (Information Communication Technologies) and social media sites. In this respect the campaign was effective in targeting the idealistic sentiments of the youth, and urged the new voters to participate in a process that promised them change (Keller, et al. 2011; Takaragawa & Carty 2012). However there have been concerns that the branding campaign was a lot of rhetoric aimed only at helping Obama win the elections of 2008, but the efficacy of these short term strategies in making a long term impact is yet uncertain.

According to Takaragawa & Carty (2012) “Throughout the election cycle Obama talked about changing politics in Washington, ushering in a new era, and how his experience as a community organizer provided him with unique skills to listen to and work with the grassroots. This resonated deeply with those disillusioned with politics as usual, especially with young voters. Yet, these changes have not manifested themselves. This begs the question, was the goal of the Obama team to merely get him elected without pursuing a progressive agenda as promised?” (Takaragawa & Carty, 2012).

President Obama’s campaign was a hallmark for short-term branding success because it had the mix of appeal and practical elements that convinced the youth and people looking for a transformation in the status quo. The message that the campaign held was that America had finally made it so far that it was ready to have a President from a previously oppressed race and that people who voted for him would finally be part of this change and progress. The campaign had a message for the rightly targeted audience which worked very well as a brand-building strategy (Bearden & Etzel 1982; Keller, et al. 2011)

This paper addresses the topic of using branding in election campaigns, particularly the 2008  campaign of President Obama due to the fact that Obama’s campaign were different from any of those in the history of American politics. The initial campaign functioned as a social movement, inspired people and encouraged voter turnout. According to many experts the secret of his success lay in the integrated and sound marketing strategies that the Obama camp employed (Cornelissen 2001; Ewing 2009). That was the reason why Obama was successful in the 2008 elections, and this paper seeks to examine how branding was part of the reason for his successful elections.

The 2012 elections scenario; however, was markedly different, while the 2008 campaign promised change, the performance of Obama in the four years after was not as many had expected it to be.  According to USA Today reporter  Susan Page, (Page, 2011) Brand Obama was established on Hope and change in 2008, but 2012 dynamics were different as the economic indicators – most important for the American public, were not up to their standard.

There has been a lot of interest shown in the academic world with regards to this aspect of branding given that political figures are always in the limelight; however, this paper is different with regards to the answers it aims to achieve. This paper, unlike others already available, seeks to establish the link between branding activities and success of those activities in retrospect, providing readers with anecdotal as well as statistical evidence based on an analysis of the material and content already available.

Research Problem

The main research problem that is being addressed here is as follows:  ‘How have branding theories been useful in making the campaigns of president Obama successful in 2008 and in 2012?’ This research problem is quite broad and attempting to answer it holistically requires that the problem be broken down into its component objectives which are mentioned in the section below.

Research Objectives

  • Analyse and evaluate branding theories and frameworks suitable for political campaigning.
  • Select a model that is ideal fit for political campaigning and compare that with ground realities of the policies implemented in the presidential campaign of Obama.
  • What has been the role of branding and implementation of branding theories in making Obama win the elections in comparison to his rivals
  • How did his campaign team respond to the changed contexts in 2012?

The research objectives have provided a structured process of answering the research problem and each objective serves a unique purpose. The first objective aims to analyse existing branding theories in order to evaluate which seems to be most suitable for election campaigns. Some of the theories in branding that have been considered here include ‘customer value proposition’, ‘value-based marketing’, and ‘integrated marketing communications’ (Finne & Gronroos 2009; Hartley & Pickton 1999).

The second objective is to identify one particular strategy from among those discussed as answers to the first objective. This strategy is a mix of several strategies discussed and the selection has been based on observation of the marketing campaign of Obama, and how the marketing team built the brand of Obama for the American public.

The third objective is to identify how these strategies were effective, and whether or not they had any role to play in the success of Obama’s campaign.

This paper therefore is analytical in nature and considers the Obama campaign in retrospect as it is easier to link actions to results and evaluate them in detail in order to find consistencies that enable a better understanding of the causal relationships, if they exist, between the actions taken and the results achieved.

Branding Political Campaigns
Branding Political Campaigns

Research Methodology

This research is aimed at a retrospective analysis of the election campaigns of President Obama in a bid to understand the key success factors of the campaign. Therefore, the main crux of the research has been focused on secondary research in which available literature and information has been analysed and evaluated in order to better understand how the campaign worked. However, there are two different aspects of the research and secondary research has been used to address both these elements.

The first aspect is the review of material based on the marketing and branding theoretical models, which includes detailed discussions on all the contemporary marketing and branding theories. Journal articles from peer reviewed and established sources have been used here for topics related to branding in mass consumer markets. B2B market articles are not relevant here as the election campaign was intended to appeal to masses, in a similar manner to that of mass-consumers’ products and services.

The second aspect studied published work that is available on the presidential campaigns and analysed the published material on rivals as well as Obama. Election campaigns in America receive world-wide coverage from authentic as well an unauthentic sources, which means that while there is a lot of information available regarding it, not all of it can be relied upon in a research such as this. For this reason authentic and creditable sources have been used, in a bid to have original and verifiable information that has validated the conclusions drawn from this paper.

As a part of the literature review: journals, articles, opinion pieces from periodicals have been reviewed which have particular reference to papers addressing topics such as branding political campaigns. The key topics that were given special consideration were top of mind recall, brand-building, social movement and marketing, and a positive brand image. In order to analyse the information collected, content analysis has been carried out of the relevant material available so that justifiable conclusions can be drawn.

Literature Review

This literature review focuses on publications that cover all the aspects of the topic that the paper aims to cover. Starting from branding, which is a marketing concept referring to the psychological and physical advantages associated with a product or service, to how branding has been used in politics, the review aims to cover what experts have said about the issue.

Branding

As a concept, branding refers to the psychological representation of a product or service (Scammell 2007). Branding therefore involves not only the product that offers core features but also refers to the emotional and psychological advantages that ownership offers. Politicians have long used the concept of branding in their campaigns, and lately so, in Obama’s campaigns of 2008 and 2012, it could be seen that branding in politics has really become a necessity – a must for success.

Woods (2004) cites a model of branding which states that at the outset, a brand has boundaries which are the functional and economic advantages that a consumer derives from or perceives in a brand. This is the tangible benefit that the product confers. This is followed by an inner boundary, which can also be called the brand differentiator or the emotional elements of the product that the consumers associate with it. This emotional association can be of three different types. The first is the psychological differentiator which includes everything that appeals to the consumers’ cognition and subconscious. Another type of differentiator is a social one, in which consumers relate some social advantages. These could be associations of social status in owning a brand, for example owning a particular brand of a car might be associated by a society as a success symbol, and it is this symbolism that works as a social benefit for the consumer.

Branding as a projection of the products’ perceived benefits and values resides in the minds of the consumers, and marketers can change this projection by attributing value to the brand that the consumers prefer. Keeping the fact that the image can be enhanced or distorted, marketers strive to send out messages that enhance the image of the brand in the direction that they would like. This is what makes branding an ideal tool for political campaigning.

The aim of political campaigns is to garner votes by convincing people of the suitability of a candidate to be a leader for the country for the next four years. By using branding, as part of political campaigning effectively a leader such as Tony Blair and Bill Clinton got into office, but this was not long-lasting as both the leaders became unpopular due to their actions in office. Bill Clinton and his Scandalous affair alongside his inability to take a strong stand on political and economic matters made him loose credibility. The same was the case with Tony Blair, leading to the conclusion that branding and marketing is effective in helping candidates win elections, the same way in which advertising and marketing are able to convince people to buy the brand at least once. However, unlike branding in products and service where these don’t impact lives in a long term and profound manner, political campaigning enables political leaders to win the elections and obtain the office. Once in office, the next term is dictated mainly by the past performance of the candidate (Rutledge, 2013).

Moreover, political campaigning in the United States has been used more frequently and as compared to any other country in the world. Millions of dollars are spent by candidates vying for congressional slots, while a president’s campaign can run into hundreds of millions of dollars, to be specific President Bush’s campaign was worth $600 million only in terms of television advertising in 2004 (Kaid & Holtz-Bacha 2006).

Given this rising awareness of what branding and purposeful marketing can achieve, election campaigns are increasingly becoming innovative in their approaches. A book on the people’s choice was published as early as 1948 and focused on the two-step communication flow, and the techniques behind conveying information to voters. The book was a classic, and works on political campaigning in subsequent years used the book as a guide in order to develop the theory of branding and marketing political campaigns in the same way that marketers execute product marketing campaigns (Lazarsfeld 1948).

Lazarfield stated that the power of the two step model was not in the mass media, but that it lay in an individual interaction of candidates with opinion leaders. Opinion leaders are individuals who have influence in their groups and communities, which meant that convincing opinion leaders would lead to a spill-over effect, where once opinion leaders are convinced; they would be able to convince others in their groups of their ideas as well. The advent of social media in recent years has made developing connections with individuals easier, and as people are able to share information speedily in communities, conveying marketing messages too has become easier.

Elements of Successful Branding

Branding theory has several models, all of which have defined certain elements that make a branding exercise successful. Some models will be discussed here in order to evaluate the presence of these elements in Obama’s campaigns, and how this presence resulted in success for the first African-American president of the USA.

Needham (Needham 2005) uses a framework which defines six main elements of success in branding which include simplicity, uniqueness, reassurance, aspirational, value-based, and credibility (Duckworth 1991). This implies that the branding exercise should not be complex so as not to confuse the consumer, should be brief and focused. The campaign should also be  such that brands and brand personas cannot be copied, and at the same time is should reassurance consumers and evoke aspirational values that not only adhere to personal benefits, but also adhere to the value systems of the consumers. Credibility, the last element implies that a brand’s promises are to be trusted and that the company and the brand will not let the consumers’ expectations down. (Needham 2005)

Value-Based Marketing

Value-based marketing suggests that brands should be socially responsible and should espouse values that can create goodwill in the minds of the consumers. (Doyle 2000) Peter Doyle, in his book about value-based marketing presents a framework through which the mind, heart and the spirit of consumers can be touched so that the brand remains firmly entrenched as a part of their lives. Marketing 3.0 as it has been labelled by a renowned marketing expert, Philip Kotler has been presented in a matrix framework below.

Marketing 3.0 Matrix Framework (Philip Kotler)

According to the principles of value based marketing, the mind, heart, and spirit of consumers interact with three aspects of a company, which are mission, vision and value. The mission answers why the company exists, the vision answers what the company aims to achieve, while the value answer how the company aims to achieve its goals.

Kotler’s strategy can be helpful in analysing Obama’s strategy where the success purely in marketing terms can be measured by how Obama’s campaign was able to touch the mind, heart and spirit of the voters (Kotler, et al. 2010).

Integrated Marketing Communications

Integrated marketing communications (IMC) is a model framework that has been in existence for a few decades, and is now considered a must in branding campaigns. This model holds that all types of marketing communications should have a consistent message that would help build a vivid and distinctive image of the brand in the consumers’ minds.

Companies’ that use this model effectively know that using brand colours and emblems are only one part of the IMC philosophy.  IMC entails that the consistent message that is sent across should establish a clear image of the brand among consumers so that they are able to associate a single, lasting and distinctive attribute to it. Consistency of marketing messages is vital in brand-building as it reinforces the values that the brand stands for, and at the same time enables the consumers to recognize it immediately from competing products.

Engaging the Voter

Obama’s campaign was not only emotive, it was also practical. According to Chris Gallery, brands not only need to evoke emotion they also need to get people into action. And Obama’s campaign did precisely this. It channelled people’s feelings into actions by providing voters with the tools to help out in the campaign. Obama’s own team was marketing the brand Obama, but using portals such as myobama.com, and other blogging sites, voters sitting in the comfort of their own homes were also encouraged to spread the word about their favourite candidate against a payment for their services. (Gallery 2009)

According to Denise Shiffman, in her article in Advertising age: Political commentators believe Barack Obama is more popular with web surfers because his followers are younger, and young people are more likely to use blogs, social networks and other new media. That may be true, but it’s far from the only reason he’s faring well. Obama’s campaign is immersed in his audience’s experience (Shiffman 2008).

The excerpt suggests that while Obama might be considered to be popular because of tech savvy youngsters who use social media, it has to be noted that Obama’s campaign has been a success because he has allowed these youngsters and other voters to take part in the campaign personally. General election campaigns talk about the suitability of the candidate, and do not make an effort to engage voters in dialogue. However, Brand Obama broke these perceptions, and was able to interact with voters, and was able to convince them to be a part of his team of brand ambassadors, spreading the message of change alongside the rest of his team (Shiffman 2008).

Use of Social Media in Branding Political Campaigns

Barrack Obama’s campaign is a case in point as an effective use of innovative marketing tools such as social media. Even though the readers of today would not think in wonder about the impact of social media on communities, having been witness to evolutions such as the Arab Spring in 2011, use of social media in the 2008 elections was awe-inspiring and risky. The reason for this is the fact that in 2008 smartphones were not widely used, and social media was in its infancy. Twitter had just started operations, and personal interactions of brands and companies, nevertheless leaders was unheard of. Obama’s team realized the potential of social media, and became a pioneer in using social media extensively for branding and relationship building purposes.

Obama’s opponent in the 2008 elections was Mr McCain, who did not consider the use of social media at all, and this led Obama to be able to target opinion leaders who used social media more effectively and without any contention from opposite quarters. It has to be noted here that Obama truly understood the power of Social Media as a tool to brand himself, and as a tool to reach out to people in an individual manner. Moreover, through extensive use and monitoring of the media, the campaign was able to get real time feedback which was useful for understanding the psychology of voters (Rutledge 2013), which is akin to what author Lazarsfeld noted. He said that communication with voters is effective only when it comes from a trusted source, word-of-mouth messages from a reliable source can be trusted more, and this is the factor that Obama and his team understood well (Lazarsfeld 1948).

Obama’s team considered social media’s power to yield impact as vital, and their spending on this media reflected the importance that they placed on it.  While in 2012, Obama’s social media campaign was $47 million, Mitt Romney spent only $4.7 million (Rutledge 2013).The team was able to mine data and use it to arrange voters according to how easy it would be to persuade them. Obama’s team invested heavily in collecting online data, and used it also to predict donor behaviour as well as to determine what factors influenced people’s decisions in going out to vote (Rutledge 2013).

Obama understood that the real drivers of an effective social media campaign are based on the psychology of social behaviours and are not based on knowledge about current technology, and Obama and his team understood this aspect really well. Therefore, the easier and the more interesting it was to spread content from one campaign, the more popular that campaign would be. Considering that in 2012, Obama’s messages and content had twice as many likes as compared to Romney and Obama’s tweets were twenty times more likely to be re-tweeted. This meant that Obama’s messages were motivational, inspirational and appealed to users in a way that they wanted to share these with their friends, family and colleagues (Rutledge 2013).

Appearances and Success in Election Campaigns

A study shows that when there is a match between the personality traits of the candidate, based solely on his or her appearance, and between the party’s mottos and traits, there is a higher likelihood of success. (Hoegg & Lewis 2011) In fact according to the paper, results show that the competence and intelligence of candidates is decided through the match between the candidate’s looks and the party’s stance.  The paper concluded that Democrats gain when they look or appear intelligent, while Republicans gain success when they look competent. The subliminal messages that appearances have on voter trust is indicative of the fact that consumers do get influenced by marketing activities and branding initiatives.

Moreover, when looking at how negative advertising impacts the trustworthiness of a candidate, it has been observed that candidates who look like they are a good fit with the party agenda are less susceptible to damage from it. (Hoegg & Lewis 2011)

Discussion

Secondary literature analysis has yielded several interesting results. The results were analysed separately in terms of the different election campaigns in 2008 and 2012. This distinction between the two years is necessary as there were differences in the social, economic as well as political contexts in the two years. While during the 2008 campaign all the campaign team needed to do was to attract voters with the appeal of a Black President and a promise of change, voters in the 2012 campaign had lived the dream of this promise.

Adam Curtis in the ‘Century of the Self’ links Freudian psychoanalysis to political campaigning, indicating that politics today is more about people’s desires and wants rather than about rational political thought.

Edward Bernays the pioneer of the field of PR was Freud’s nephew, and he was the first one to manipulate the masses in terms of their unconscious needs. He linked the needs of the masses to their desires and made them want things that were irrational, and in some ways defeated logical thought. This concept has been used repeatedly in US election campaigns to manoeuvre the masses into thinking that they desire a certain candidate for certain aspects, which might not make sense rationally (Happiness Machines, 2002).

The branding aspect of the electoral campaigns of Obama, just as the ones of his contemporaries as well as those before him are based on Freud’s psychoanalysis theories in which candidates try to appeal to the masses by making the individuals in the masses feel that each and every one of them is cared about. But the appeal of the subconscious can wear off when the promise is not delivered upon consistently, and four years of a leader’s term are enough to judge a candidate by.

While Obama’s polling show that he fell out of favour from majority vote, the polls show that his re-election was helped not only through branding techniques and clever use of psychoanalysis in which people were guided to be aspired by Obama and his wife’s highly credible and sound academic backgrounds. Moreover, the campaigners made Obama and his wife ideals of success by making them sound aspirational through narrations of their personal success despite belonging to a racially oppressed class (Happiness Machines, 2002).

Therefore the framework that has been chosen here to analyse the campaigns are different based on the distinction between the 2008 and 2012 campaigns. The 2008 campaign is analysed using the model by Needham that has the elements of simplicity, uniqueness, reassurance, aspirational, value-based, and credibility (Duckworth 1991). This model is being used here, because it encompasses all the necessary elements of successful branding and at the same time can be used to apply various schools of thought in the field and this will make the analysis more comprehensive. (Takaragawa & Carty 2012)

Obama’s 2008 Campaign

Obama’s 2008 campaign was lauded the world over for the intensity of emotions that they created, for the inspiration they provided, and for the change that they promised. According to (Gallery 2009) Obama’s campaign was emotive, and inspiring, and that is what appealed to voters who were tired of the status quo in 2008. Moreover, Obama’s campaign allowed for voter engagement, and also allowed voters to use their own versions of promoting him.

Brand Obama, was a well strategized and a far-reaching brand that has attracted voters to a new candidate with nothing but the promise of a changes and brighter future in 2008. When Obama promised change in his campaign, which was the single, underlying message of all his communications, he demonstrated it by having an election campaign that had never been there before (Gallery 2009). When voters were encouraged to spread their own versions of the messages of Obama, brand Obama took a risk, and by adhering to the single message of ‘change’ that was conveyed, changed how presidential candidates and individuals interacted (Gallery 2009).

The 2008 campaign, the message that Obama sent out was “change we can believe in”, which was the party slogan. The simplicity of the statement and the inspiration that it provided to Americans, who were correctly identified as being tired of the status quo, was one of the major drivers of the campaign. Moreover, the slogan was also followed by a chant of ‘yes we can’ which brought around everyone in the crowd to participate.

The slogan and the chant were both giving the population of America a sense of being part of an ideal society, which had reached the milestone of equality for all ethnicities. The chant was a wise branding strategy by the campaign managers, and the simple slogan and chant, which were understood easily by voters made the impact on everyone’s mind-sets very substantial. (Hartley & Pickton 1999)

According to a piece which analysed Obama’s campaign only in terms of the branding, PR and marketing activities experts have suggested that Brand Obama was one of the most well executed political campaigns of its times in 2008. Marketing expert, Allen Adamson, states that while the strategy to market Brand Obama was simple, the execution was relentless, and in this execution, Obama was helped by the army of people siding with him (Sullivan 2009).

Expert Scott Shamberg, the vice president at a renowned marketing agency claims that Obama understood the marketing process and the psychology of his consumers very well, and this is the reason why he was able to use marketing channels in an effective manner to convert people into Brand Obama voters (Sullivan 2009).

Branding is concerned with creating a positive image of the product or service in the minds of the consumer, and this is what the simple slogan and the chant brought about. Under the slogan and by chanting together with millions of other voters, each individual felt that he or she was contributing to changing the society for the better (Takaragawa & Carty 2012).The element of simplicity was present in the communications, where there was no better representative of change in the society than the 44th president of the country being from a historically oppressed race.

In terms of uniqueness Obama’s campaign was distinctive as it also allowed the people to participate in a way that they deemed fit. Consider the case of the Hope poster that was designed by Shepard Fairey. This was a stencil sketch of Obama, and was distributed independently by people favouring Obama. Later on, it was recognized by the campaign managers, endorsed, and distributed widely, becoming one of the well-recognized symbols of the campaign. (Needham 2005)

Uniqueness therefore emanated from the fact that the branding strategy of Obama was not planned strictly, but was in such a way that it allowed for flexibility and modifications that could help the campaign along. The additional advantage was that voters could feel engaged in the brand, and would feel that they were also contributors to the success.

The Obama brand reassured its voters of the change that they would bring by talking about policies that were consistent with his slogan. Some of the policies included Obama’s take on the illegal population, which he thought should be given an opportunity to get citizenship. In addition to that, there was an immigration rally in 2006 in which Obama walked as a part of it, and claimed that he had not run away from any issue. This was a factor that made him a credible candidate, as his claims were widely marketed as part of building integrity and trust among voters (Cornelissen 2001).

Many marketers in an effort to define branding state that brands are a promise, consumers come to know a brand because of the trust they place in it to be able to deliver the values that are associated with it. In a similar manner, the Obama’s campaign also offered the promise of delivering on ‘change’ and reassured people by pointing towards his last performance as a senator in the 2008 campaign (Shiffman 2008).

Aspirational slogans have been the hallmark of both of Obama’s campaigns, and these have been touted to be the key in bringing voters out of their homes to poll. George Bush’s Presidential years brought a low to public sentiments where he was considered to be an elitist president, favouring those near to him, and being very confrontational, as well high on war rhetoric. The world-wide goodwill and reputation of the USA also went down in that period. Obama saw this as a gap and pursued this as an opportunity to take advantage of the general public sentiment at the time (Doyle 2000).

However, according to a political science paper, it was noted that people who are more likley to vote are those who are not impacted by negative advertising, and even though a bulk of advertising by both camps was negative, persistent or engaged voters were not offended by the dirty politics being played out on media (Hunt, 2012).

George Bush was seen as a traditional, conservative president, who was alienated from the idealistic youth that form part of any society. This too was a gap that was unnoticed by everyone but the Obama camp, which then concentrated a lot of its efforts on the youth. Obama talked about change, and the youth, who tend to be less cynical of promises and political talk as compared to adults, were driven by this motto. The youth was swayed by the promises of a highly-educated African American young man who inspired them with his talk on the inevitable utopia that society would become under his leadership.

Obama’s 2008 campaign was value-based. The values that the campaign was propagating were that the youth were capable and that with hard work, sound education and merit there was nothing that could stop them from being successful. Obama was the shining example of this doctrine of equality and meritocracy that America’s foundation was based on (Kotler, et al. 2010).

According to Philip Kotler’s marketing 3.0 theories, branding and marketing has to touch three elements in a consumer. The first element is the mind, where the appeal of the brand should be rational and logical so that there is no disputing the benefit that the brand will provide to the consumer. The next aspect is the heart, where the emotions of the consumers have to be touched in order for them to be able to relate to the consumers on a more profound level. The third element is the spirit of the consumer, which has to be satisfied with the brand. By the spirit it means that the consumption of the brand, the consumer should not be causing any harm to the society. Companies do this by aligning themselves to an initiative that is beneficial to the community as well as the consumers, or is one which tries to minimize the harmful impact its products might have on the environment, for example green initiatives (Takaragawa & Carty 2012).

It has to be noted in case of election campaigns that the individual in question is there to improve the conditions of the society. By appealing to segmented groups and by addressing their group concerns in a targeted and focused manner, Obama appealed to the heart as well as the spirit of the people. Such targeting can only come about as a result of through study of the data obtained and a sound data mining program that the campaign of Obama had.

The campaign was made credible as it was perfectly aligned with the kind of personality Obama depicted. As was mentioned in the literature review that the appearance of the leader has to be a match to the values he portrays, Obama was a perfect match for the slogan of ‘change we can believe in’ as he himself was the story of success in America (Gallery 2009).

Obama was born to a Muslim father, which made him a subject of much debate. This however was cleverly played to Obama’s advantage through the use of psychoanalysis to sway the masses. This fact was presented to the public to show that Obama was a candidate despite all odds.

Obama Campaign in 2012

The 2012 campaign, on the other hand had forward as a slogan, which simply stated that the progress towards change was going forward. The slogan added an element of continuity to the last campaign, and promised that the change that had been carried out so far would be going on further ahead. The idea was easily communicable to the masses and was self-explanatory which made its impact even stronger (Bearden & Etzel 1982).

However, he was unable to deliver as effectively as promised, which was a let-down for the public. According to a news report citing what to expect in 2012 elections, a journalist noted that (Page, 2011): “Obama’s initial presidential job-approval rating in January 2009 was 64%, the highest of any new president in more than a quarter-century. In the daily Gallup survey, his approval rating was a middling 46% just before the bin Laden raid, then rose to 52% within a few days.”  (Page, 2011)

This goes to show that while branding enabled Obama to get the office in 2008, a lot was relying on his actions as a leader in the 2012 elections, as people saw a weaker leader in him than was expected. In some ways then, a strong initial election campaign in 2008 was a double-edged sword. While Obama was able to win the 2008 election comfortably based on the high and mighty claims, once, when Obama failed to live up to the larger-than-life expectations of change, 2012 proved to be a difficult year as he had failed to live up to voters’ ideals. Therefore even if his performance was mediocre, high expectations subdued these acheivements.

The 2012 campaign of Obama was decidedly different. According to a news report nearly 80 per cent of the advertising messages sent out by the Obama camp were negative, while 84 per cent of his opponents’ were negative (Hunt, 2012). The two campaign differed in their approach and while the 2008 campaign relied more on promises, the 2012 campaign was based on mitigating the effects of Obama not fulfilling expectations attached to him in 2008. The results are proof of this lack of trust in Obama, which branding was able to marginally address. Moreover, eexperts have felt that Obama seems to have lost control of his brand positioning, and that Obama has to come back on track with policies that should be centred on his message of change (Sullivan 2009).

There were some positive aspects in the 2012 campaign for instance when Obama tried to bring in the factor of uniqueness by announcing that he was in support of same sex marriage. The lesbian, gay, bisexual, and transgender (LGBT) society of the USA had been a major contributor to Obama’s campaign, and after the announcement, the LGBT community become the largest contributor to the campaign. This was a purposeful strategy through which Obama identified a target segment which was in his favour, and could be easily converted into campaign money and votes (Hartley & Pickton 1999).

Another factor that rendered the 2012 campaign unique was the team’s approach towards building Obama’s brand. The campaign headquarters was Chicago, Obama’s hometown, rather than Washington DC. This fact lent to the uniqueness of the campaign as they were able to communicate with voter groups in a targeted manner. If Obama’s campaign would have been based in Washington, the uniqueness would have been played down as voters would have perceived him as a politician behind the elitist bars. However, by operating from Chicago, Obama was perceived as being someone who was accessible to the masses, and as someone who was not elitist, but someone who knew his roots and held secure to his values.

Additionally, in 2012, the expenditure on social media by Barrack Obama was very high at $47 million; his competitors’ was much smaller at $4.7 million (Finne & Gronroos 2009).Therefore, Obama recognized the importance of the youth as social media users, and the importance of social media as an effective tool to communicate and change the opinions of the masses in his favour. In turn the social media wave was focused on aspiring the youth towards change, and  towards voting for a president that was promising them an ideal society with values that would help America redeem its reputation in the world (West 2014.)

Conclusion

The paper is based on a secondary research of the campaigns of Obama in 2008 and 2012. What this study aimed to do was to find out the root causes of the branding aspect of the election campaigns and how they lent to the success of Obama in both.

The changing dynamics of the world owe their progress to technology which has made information processing and sharing easy, cheap and convenient. Facts, figures, knowledge and opinions can be shared with worldwide audiences at the click of a button or a tap of the finger. Mobile cameras make it easy to capture images, and internet connectivity costs nothing to share. As more and more information is available publicly it becomes difficult for political leaders to remain in the shadows, forcing transparency to take the lead. (Hoegg & Lewis 2011)

Obama’s 2008 campaign was relatively better in comparison to his candidate solely because the campaign managers knew how the social media worked, and more importantly how the minds of the people on social media worked. Even though in 2008 twitter and Facebook were new, and there was no iPhone, Obama’s campaign was clairvoyant in recognizing the dynamics of voters and the importance that would be placed on social media.

That is the reason why Obama’s campaign spread like wildfire on the internet, which was further abetted by the fact that Obama’s managers knew that once the information was shared and once it spread, it would be difficult to control it. And acting out of a clear sense of purpose, the campaign managers realized that rather than controlling information, they had to guide the information sharing process in such a way that it would lead to success. That is the reason why, when people made additions to the campaign contributing, for example, as Shepard Fairey did by distributing the sketches, the campaign managers officially endorsed it and made Shepard and all other followers an active part of their campaign. In this way, it was not only the official employees who were campaigning; it was also the individuals who took a liking to Obama to be part of the campaign. This helped in not only churning out votes, but also helped in in terms of contributions made online (Finne & Gronroos 2009).

However, as compared to the 2008 campaign where all there was to Obama’s campaign was promise of a better future 2012 was about his accountability in being able to deliver on his promises. Given the fact that the economy was still bleak and the unemployment rate was at 9 per cent along with there being no real progress on his rhetoric on healthcare, the 2012 votes were more than those of his competitor, but less in comparison to 2008. According to a Washington Post report: “President Obama carried fewer states in 2012 than he did four years ago. He won a second term by dominating the nation’s large urban areas — although mostly by smaller margins compared to his 2008 vote totals” (The Washington Post, 2012).

The research problem that this paper set out to address was: ‘How have branding theories been useful in making the campaigns of president Obama successful in 2008 and in 2012?’

The answer to this problem is that the knowledge of consumer dynamics is more important as compared to the knowledge of technology in making branding strategies a success, and Obama’s campaign struck the right cord when it identified the groups, their needs, and how they could be reached. The voter lists to be contacted were arranged in terms of their likelihood of voting in favour of Obama, and this implies that trends among various groups were studied, and the each group’s psychodynamics were evaluated in order to bring the ideal lists into conception. These lists were then used as the basis of further campaigning and communications with target groups in accordance to their aspirations and desires.

The research problem was further divided into research objectives in order to comprehensively address the problem. The first objective of the paper was to analyse various branding theories that exist, and the models that were analysed include staid frameworks that have been tried and tested. Some of the theories discussed in the paper are integrated marketing communications, value-based marketing and the elements of branding success. A psychoanalysis theory that was suggested by Adam Curtis’s Century of the self has also been proposed here (Happiness Machines, 2002). In accordance with the second objective, a model was selected to analyse the branding campaign, and this was the framework that was used by Needham in his paper.

While integrated marketing communications and value based marketing have their advantages, an all-encompassing framework was needed in order to evaluate Obama’s campaign thoroughly. Integrated marketing communication figures into the framework under the category of uniqueness and reassurance, where integrated marketing communications focus on developing a consistent image.

Value-based marketing comes under the brand being aspirational and value-based; therefore the framework selected by Needham was considered sufficient for Obama’s election campaign evaluation in 2008, while in 2012 the election campaign was better analysed in context of the psychoanalysis theory as well as in light of realities as compared to perceptions.

The next objective was to evaluate how these branding strategies were useful in making Obama’s campaign a success. As it was discovered in the final section of discussion, the election campaigns used all six elements of the model and termed the campaign of Obama as resounding success in all elements of reaching out to voters. The role of branding was very important in creating Brand Obama in 2008, in comparison to rivals -in fact the campaign of Obama was so successful that it enabled the name of Obama to be recognized the entire world over as a household name. (Bearden & Etzel 1982) In 2012, however, the story was different as the context differed

The final objective asked about how his campaign team respond to the changed contexts in 2012. Obama’s branding strategy was similar, only it attacked the opponents claims more, and was more on the defensive side, as his actions were accounted for and asked about. The economy, which the 2008 campaign promised to change was more or less the same, and while Obama persisted by saying that his actions would have long term impact, the lower margin of win in 2012 as compared to 2008 clearly indicates that he lost votes and that branding was successful only to a limited degree  (The Washington Post, 2012).

Obama’s election campaign can be considered as a model also for services and product branding as the campaign worked from scratch to bring in a previously unknown brand into public cognition. Obama’s brand image was built in a purposeful manner with target audience psychosis considered and segmented in a manner that was strategic as it was well-thought.

Multinational brands can also learn from Obama’s example and target their market in a segmented way which makes the communication effective and impactful. However, as compared to product branding, political branding is best when coupled with affirmative action following the promises and rhetoric in order to build a lasting brand.

To conclude, it can be said that branding can be an important element for political leaders not only in the USA, but all across the globe in order to gain a following, and while it can be used to create leaders, sustaining them is a matter of real actions and measurable economic results- at least as far as the Americans and their obsession with the economy goes. The paper can therefore be looked at in terms of a starting point, from which more empirical and scholastic studies can surface, and which would probably be more profound if public opinion through primary research methods filtered out. (Cornelissen 2001) Primary research is an element that can be added to this paper in order to enhance the conclusions and to provide a more profound perspective on the topic.

References

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Adolphsen, M., 2009. Branding in Election Campaigns: Just a Buzzword or a New Quality of Political Communication?

Anon, 2012, Product Strategy branding.

Bearden, WO, Etzel, MJ 1982, Reference Group Influence on Product and Brand Purchase Decisions, Journal of Consumer Research, vol. 9, pp. 183-194.

Cornelissen, J, P, 2001, Integrated marketing communications and the language of marketing development, Journal of Marketing Communications, vol. 20, no. 4, pp. 483-498.

Doyle, P 2000, Value-Based Marketing: Marketing Strategies for Corporate Growth and Shareholder Value, sl:Wiley.

Duckworth, G 1991, Brands and the Role of Advertising, in: K, Page, ed, Understanding brands, London, p, 59–81.

Ewing, M 2009, Integrated Marketing Communications measurement and evaluation, Journal of marketing Communication vol. 15, no. 2, pp. 103-117.

Finne, A, Gronroos, C 2009, Rethinking marketing communication: From integrated marketing communication to relationship communication, Journal of Marketing Communications vol. 15, no. 2-3, pp. 179-195.

Gallery, C 2009, Yes, we can learn how to change from brand Obama, s1:Campaign (UK), 32-37.

Happiness Machines. 2002. [Film] Directed by Adam Curtis. UK: BBC Four.

Hartley, B, Pickton, D 1999, Integrated Marketing Communications Requires a New Way of Thinking, Journal of Marketing Communications, vol.5, pp. 97-106.

Hoegg, J, Lewis, MV 2011, The impact of candidate Appearance and Advertising strategies on election results, Journal of Marketing Research (JMR), vol. XLVIII,  pp. 895–909.

Hunt, A., 2012. Barrage of Negative Ads May Haunt President-Elect. Bloomberg News, 14 October.

Johnson, E, 1996, Entering the quagmire, examining the ‘meaning’ of integrated marketing communications, Journal of Marketing Communications vol. 2, no. 3, pp. 159-172.

Kaid, LL, Holtz-Bacha, C 2006, The SAGE handbook of political advertising, London: SAGE.

Keller, KL 2001, Mastering the Marketing Communications Mix: Micro and Macro Perspectives on Integrated Marketing Communication Programs, Journal of Marketing Communications vol. 17 no.7-8.

Keller, KL 2009, Building strong brands in a modern marketing communications environment, Journal of Marketing Communications vol. 15, no. 2-3.

Keller, KL, Parameswaran, MG, Jacob, I 2011, Strategic Brand Management: Building, Measuring, and Managing Brand Equity, 3rd ed, New Delhi: Pearson Education India.

Kitchen, P, Burgmann, I 2010, Integrated marketing communication, New Jersey: Wiley.

Kotler, P, Kartajaya, H, Setiawan, I 2010, Marketing 3,0: From Products to Customers to the Human Spirit, 1 edition ed, s.l.:Wiley.

Lazarsfeld, PF 1948, The people’s choice : how the voter makes up his mind in a presidential branding campaign, 2nd ed ed, New York: Columbia U.P.

Needham, C 2005, Brand leaders: Clinton, Blair and the limitations of the permanent campaign,, Political Studies, vol. 53, no. 2, pp. 343-361.

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Page, S., 2011. Obama seeks reshaped image for 2012 run.

Rutledge, DP 2013, How Obama Won the Social Media Battle in the 2012 Presidential Campaign.

Scammell, M 2007, Political brands and consumer citizens: The rebranding of Tony Blair, Annals of the American Academy of Political and Social Science, vol. 611, no. 1, pp. 176-192.

Shiffman, D 2008, Obama’s far-reaching tack holds lessons for his rivals, Advertising Branding Age.

Spiller, L, Bergner, J 2011, Branding the Candidate: Marketing Strategies to Win Your Vote, s.l.: Praeger Publishers.

Sullivan, E 2009, Marketer in Chief, Marketing News 15 October, pp. 10-14.

Takaragawa, S, Carty, V 2012, The 2008 U,S, Presidential Election and New Digital Technologies: Political Campaigns Branding as Social Movements and the Significance of Collective Identity, Tamara – Journal for Critical Organization Inquiry vol. 10, no. 4.

The Washington Post, 2012. Where Obama did better — and where he did worse.

West, DM 2014, Air wars : television advertising in election campaigns 1952-2012, Sixth edition ed, London : SAGE/CQ Press.

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Niche Marketing

Niche Marketing

Strategic marketing entails that an organization utilizes its resources in adapting with the changes in the marketing environment in which it operates. For an organization to gain competitive advantage and curve a niche over its rivals it need to cultivate and implement a niche marketing strategy that would make it capture consumers to its products in the mist of other competitive goods. In an ever increasing competitive global business arena, the need to strategies and be in tune with current trends in an industry where an organization operates, this is very germane to the success level the organization would attain. Strategic marketing entails that the organization carries out an effective planning that would coordinate the whole marketing operates of the organization and make it adapt to its environment through effective utilization of available resources. Thus, the different marketing strategies; pricing strategy, distributive strategy, promotional strategy, sales strategy, product creation and branding strategy, among others, these are synchronize in meeting the marketing objectives of the organization. The strategic marketing and management pattern goes to reflect the structure of the organization. One strategic marketing pattern adopted in contemporary times is niche marketing.

Niche Marketing Concept

Niche marketing is a marketing concept where a producer tries to differentiate his/her product from what is obtainable from the industry in which it operates. Niche marketing cuts across every industries and it is operational when an organization exhibit a product differentiation strategy, in order to make its product unique in quality, branding, taste, size and shapes. In this regards, Fuduric, et al (2005, pg 3) defines niche marketing as “a marketing scheme designed to distinguish a product from its competition, in regards to products elements such as taste or freshness, inter-alia. This is done with the motive to increase consumer product awareness and demand”.

Producers of goods use niche marketing to catch those opportunities that exist in the industries they operate, as the uniqueness and quality of the niche catcher’s product would be attractive to consumers. The product uniqueness increases consumers’ awareness of the product. For example in the agricultural industry, such professionals that grows cash crops or engage in fish farming have ways of branding their product in such as a way that would differentiate their product from others engaging in the same product production. Examples of such thriving niche marketing in the agriculture industry include the producer of certified Angus beef and Mississippi catfish.

As earlier stated niche marketing is applicable to different industries, be it in agriculture, confectionaries, electronic, automobiles, fashion, among others. Where there exist competition for products in an industry, niche marketing is applicable for gaining market opportunity, and curve greater advantage over market competitors.

Niche marketing, also deals with product value build up, alongside with product differentiation. The producer using niche marketing should be ready to add more value to the organization product in order to give it that unique quality that attracts consumers to it. Branding and labelling plays significant role in niche marketing.

The branding of a product goes a long to determine the first impression that consumers would form concerning such product. Thus, the appeal attached to a product is contributed through branding and the product’s quality.

In creating niche market, the producer, apart from laying emphases on the product’s quality, as demanded by consumers, need to adopt methods that would enhance the product’s production, and structure channel marketing that would give the product its regional identity. When this is done, the advantages associated with niche marketing would be attained. Those advantages associated with niche marketing include the following:

  • Niche marketing gives uniqueness associated with a product, thus differentiating it to enable producers earn more;
  • It creates avenue for product rearrangement in a food chain structure, in order to discover more appropriate ways of product distribution to bypass intermediaries;
  • Niche marketing also, intensifies the communication bond between the producer and consumers of the products. Those salient qualities the consumers desire would be easily communicated to the producer as a way of improving the quality of the product;
  • By satisfying the consumer through niche marketing, the producer stands to gain greater market share in the industry it operates.

In this era where consumers are becoming conscious to the effect products have on the environment, their choice and taste for products graves fro those with little or no harmful effect to the environment. Many consumers of fresh fruits and vegetables, seafood, among others, would prefer those produce with less chemical hazard causing substance. For instance, many consumer do not want organic products, they prefer those grown naturally. With this level of taste and awareness, a producer can make his product with in line with those tastes and wants the consumers’ desires. When this is done the process of niche marketing is enhanced.

Niche Marketing
Niche Marketing

A successive niche marketing strategy should be able to adequately utilize the organization’s resources in adapting to the business environment in which it operates. Here, through the strategic moves the organization is able to increase the sales level for the organization and customer patronage. In doing this, the organization’s strategy should be centred round the customers through its marketing mix. Here, strategizing should take acknowledgement of the product, place (distribution), the price, and promotional strategies in building a competitive base for the organization, through customer’s satisfaction. In this view, Oden (1997:3) argues that “many of today’s most successful organizations continue to survive because many years ago they offered the right product at the right time. Most product, market, and process venture decisions of the past were made without the benefit of strategic thinking or planning. However, present-day managers increasingly recognize that venture decisions must be made in the context of a venture strategy. As they find themselves in ever more complex and turbulent environments, their past internally oriented, reactive approach to decision making is giving way to an externally oriented proactive approach that requires more analysis”. Communication plays a significant role in contemporary marketing strategy, even more in an organization that adopts niche marketing strategy. Thus, for an organization to put up a good niche marketing strategy it must always communicate with consumer to know those changes they desire in its products, so as to keep them attracted to the product continually.

How Innocent Drinks Organization Has Adopted Niche Marketing In Its Product Enhancement

Innocent Drinks organization started operation in the production of drinks since 1998. The name ‘Innocent’ for the organization is derived to symbolize the organization’s products that are naturally made and unadulterated. “We call them innocent because our drinks are always completely pure, fresh, and unadulterated. Anything you ever find in an innocent bottle will always be 100% natural and delicious -and if it isn’t, get on the banana phone and make us beg for forgiveness” (Innocent Drinks, 2006). Innocent drinks organization involve in the production of drinks derived from its cow milk and fruit drinks. The organization has variety of brands of drinks, which are produced to give delight to its customers. The different range of the organization’s product range from smoothies; with brand for children and other varieties; superfoods; a natural smoothies produced for specific purpose such as when one feels tender; big carton smoothies for home keep and refrigeration. There is also thickies; probiotic yoghurt, and juicy waters containing juice and spring water all mixed up to make customers feel wonderful and satisfy.

Innocent Drinks has utilized the process of niche marketing in sustaining itself in the drink industry where it operates in European countries, and the United States.

The products of Innocent organization are produced in ways that consumers get the natural taste of the drinks they consume. Here, pure, fresh, and unadulterated drinks are produced in their quality form for customer’s satisfaction. The products are 100% pure of fruits or milk according to the different brands. Thus, customers are guaranteed that they are consuming hygienic, natural, and unadulterated drinks. Furthermore, the Innocent Drinks organization has different varieties of assorted smoothies, made of fruits and milk. The different brands of the organization are made to satisfy customers taste both young and old. The prices of the Innocent drinks are moderate and customer friendly. The drinks come in small bottled pack, which costs are affordable by all and sundry. Given the quality and pure unadulterated drinks consumers get from the Innocent drinks product range, they get the worth for their money. The strategy embarked by the Innocent organization where it recycle its products containers and bottles, this goes to reduce the cost of production of the organization’s product, hence, the price set for its products are low. “We are moving away from virgin finite materials to renewable materials, such as recycled plastic and plastic alternatives such as bottles made out of corn starch – a material known as Polylactic. To date, we have managed to get our plastic smoothie bottles to 50% recycled plastic (we’re working on the rest) and we have a corn starch, commercially compostable bottle due to launch in September 2006” (Innocent Drinks, 2006).

The distribution of the organization’s product is carried out through direct sales of the organization’s products to consumers by the aid of the organization’s cow van. The cow van helps to carry the organization’s product every nooks and crannies in the United Kingdom where it operates.

The promotion of the organization’s products is done through the strong brand it has built for itself. The cow van is easily recognized, and this serves as a medium of promoting the organization’s products as the vans engages in the distribution and sales of the organization varieties of drinks. The well-structured websites of the organization is another medium in which the organization promotes its ranges of products to a wider market in the international level.

All these 4 Ps of the organization’s strategic marketing are integrated to bring about the effective increase in sales of the organization’s products. Each of the strategies for product manufacturing, pricing system, promotion and distribution all are built in an integrated pattern to bring about the effective distribution of quality product at an affordable price to customers. Moreover, satisfaction of customers taste is the overall focus of the Innocent niche marketing strategies.

Reference

Fuduric, Joseph A., et al (2005) “Marketing Wild Caught South Carolina Shrimp: Lessons Learned from Agricultural Niche Marketing Programs” pp. 3

Innocent Drinks (2006) “The Innocent Foundation Organization

Oden, Howard W. (1997) Managing Corporate Culture, Innovation and Entrepreneurship. Westport, CT: Quorum Books pp. 51

Rahmann, G., et al (2001) “Opportunities and Barriers for Niche Marketing of Lamb in

European LFAs Based on Consumer attitudes to Product Quality” pp. 42

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Web 2.0 Marketing

The Impact of Web 2.0 on International Marketing Practices

This essay is about Web 2.0 and its impact on international market. Before going in detail we will see what actually Web 2.0 is. The Web 2.0 is basically a term that is used for describing a variety of different web sites along with different applications that mainly allow the users to create and at the same time share their online information or any material that they have created. One of the key elements of the technology since the beginning of time was that it allows the users to share what they create, collaborate and also actively communicate. The Web 2.0 specifically differs from the other types of websites due to the fact that it does not need any additional web designing or even publishing skills for participating and this makes it very easy for the people to create and also to publish and throughout the world (Thomson 2008).

To go in detail, the Web 2.0 is more commonly referred to as the second generation of World Wide Web and it is basically a set of tools allowing the people build up their personal social or business connection and share information along with collaboration of their project online. Its common features include wiki along with social- networking sites, online communities, virtual worlds and many others (Parise, Guinan & Weinberg 2008).

Since the emergence of the Internet back in the 1990’s, it has created tremendous global effects on mostly every human being, learning inclusive. In terms of globalization, it has stimulated a wide shift mainly in the traditional boundaries in terms of teaching and this has further broadened the act of education horizon greatly. At the end of 20th century, the gradual switching mainly from monopolistic (Web 1.0) to the democratic (Web 2.0) eventually stimulated radical changes most importantly in the fields of learning and teaching (Enobun 2010).

Like many new software, this new generation of Web 2.0 basically includes many new features along with many new functions that were not available during the past years. However, this Web 2.0 is not any specific version of Web, but it is rather a set of series of different technological improvements (Tech Terms, 2008).

The most remarkable contributions of Web 2.0 are listed here with further detail discussions later on. Firstly, there are blogs which are also known as the Web logs and these are mostly involved in allowing the users to post their thoughts, their updates and stories related to their lives on the web. Secondly, there are the Wikis. These are mostly the sites like Wikipedia and many others which enable the users from all across the world to write, add and update their content regularly. Thirdly, there are the social networking sites. Different sites like Facebook, Twitter and MySpace offer the users in building and customizing their own profiles and also to communicate with their friends situated all around the world (Tech Terms, 2008).

Web 2.0 Marketing
Web 2.0 Marketing

Fourthly, there are the web applications. These are a broad range of modern and new applications which makes it possible for the users that they run their desired programs directly in any of the Web browser. The fifth most important contribution is the podcasting. Podcasting is basically a way in which the users make audio or even video files that are available on the internet and which can either be listened or viewed on any portable PC or any hand-held devices like an iPod or any mp3 player. The sixth major contribution is content hosting services. The content hosting or better called as the content sharing sites mainly allow the users to upload their content and these mostly includes YouTube, Flickr, etc. The next major contribution can be the sites which allow online shopping and lastly sites which allow users to book their hotel rooms, their flights simply through internet and drop the idea of going personally.

To go in detail of the above mentioned contributions, there are many soft drink companies which use the internet fir their marketing. The company, which greatly relies on the internet for its local and international marketing, has eventually brought every Web 2.0 technology into play to gain more profit and customers. Until recently, many of its ‘social media’ steps and efforts have openly been engaged in different blogging sites. Most commonly, the companies own historians are making daily posts on their Coca-Cola Conversations blogs; which are mostly included in the virtual worlds as discussed above. The company also employs sites like Facebook and Twitter to increase their publicity by creating their own company’s page to increase consumers and fans.

Secondly, if we talk about social networking sites in detail, then in this paragraph we will discuss about Facebook. It is the most popular site of recent times mostly in terms of social networking that is included in the Web 2.0. It actively allows the users in creating their own personalized profiles; share their profiles with many other users with similar choices and tastes hence increase the act of social networking. Besides this, the user can also choose to create their own profiles and later on make them private or even public. Facebook is known to allow the users to post their photographs, their videos, articles, music, statuses and many other things. Moreover, some of the users can also find their close friends simply by typing their names in the search box (Swabey 2008).

In order to gain popularity, Facebook and the companies who seek to increase their marketing value should efficiently achieve the following objectives. Their pages should be visually very attractive, they should be easy-recognizable and most importantly they should post content regularly. The companies should actively advertise their pages to gain more fans and more supporters otherwise no one would know of the page. Thirdly, it is very important to communicate with the fellow followers in a well-mannered and in an appropriate way. The main reason behind this is that the users will be able to open themselves and also provide feedback to the company (Podobnik, Ackermann, Grubisic and Lovrek 2013).

Web 2.0 Marketing

There are many sports company which also uses social networking sites. An example of includes Nike. Like many other global brands, Nike also has a number of Facebook pages for their fans for each of its famous product categories, including the golf line, their shoes, cloths, snowboarding along with football. Nike also has its own famous official website which mainly includes all the important product categories where the consumers can easily search for their review content for instance such as the buyer’s feedback, the number of people who has already bought any particular product or even the list of the people who has viewed any particular item before they can decide what to buy and what not to. Similarly, the users can also click on the button that is present under each item and this tells the users which product is popular and which are not. This is mostly seen in the Facebook pages (Moth 2013).

Twitter is another example of Web 2.0 with its social media marketing sites and this is also very similar to the Facebook page. Here different companies can edit their own official Twitter profile along with their backgrounds mainly as the brand image promotion. Moreover, the associated administrator of the related company can also upload different Tweets which are only allowed up to 140 characters, and eventually every user can give their feedbacks in the form of replies and even follow them just as in the case of Facebook (Moth 2013).

Another major contribution as discussed above include sites like Media toolkit which is a very useful web service that was initially developed in Croatia and it enables only real-time discovery most commonly on the global scale for most of the popular as well as some of the shared content that mainly originates from web sites in which the user seems interested in. Additionally, this Media toolkit site also predicts which of the contents will become popular in the near time. It is a very common fact that the SNSs like Twitter, Facebook, LinkedIn and many others are known to influence the overall consumption of the news mainly on the web. So we should know that whatever is shared is also being read, thus this generates more traffic to the different web sites that are sharing friendly content (Podobnik, Ackermann, Grubisic and Lovrek 2013).

Another common example which lies under the contribution of Web 2.0 includes Foursquare which is a common location that is based in SNS with around more than 1 million brands and they are using it as their SMM channel. The most common difference between this and other social networking sites like Facebook and Twitter is that the users cannot exchange their status updates along with tweets about their day to day activities but they can only exchange information that is related to their current location by simply checking into those places. Although this feature is available in Facebook, many users still prefer this site. (Podobnik, Ackermann, Grubisic and Lovrek 2013)

If we look ahead, then this Web 2.0 used by different companies may be developing some hardy roots. Over around half of the companies all across the world still plan increasing their investments mainly in different Web 2.0 technologies just to increase their international value and to gain profit (Mckinsey 2009).

References

Thomson, H. (2008) What is Web 2.0 Technology? Wikis, Blogs & Web 2.0 technology, 1, 1-5.

Parise, S., Guinan, P. J., & Weinberg, B. D. (2008) The Secrets of Marketing in a Web 2.0 World.

Enonbun, O. (2010) Constructivism and Web 2.0 in the Emerging Learning Era: A Global Perspective. Journal of Strategic Innovation and Sustainability, 6(4), 17-25.

Swabey, P. (2008) Coca Cola stays young with Web2.0.

Podobnik, V., Ackermann, D., Grubisic, T., & Lovrek, I. (2013) Web 2.0 as a foundation for Social Media Marketing: global perspectives and the local case of Croatia. Cases on Web 2.0 in Developing Countries: Studies on Implementation, Application and Use.

Moth, D. (2013) How Nike uses Facebook, Twitter, Pinterest and Google+.

Mckinsey (2009) How companies are benefiting from Web 2.

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