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The Development of a Customer Query Tracker for UK B2B (2012)


Ref: ict0043

This final year project is mainly used to track and resolve the queries of customers for the UK B2B online. This Project also relays the services to the customer to ascertain the levels of customer satisfaction and employee performance. The system has a major problem in finding the product support and service activities that are undertaken by the employees. Once the products have installed at the client’s site, the cycle of warranty maintenance starts. To keep the customers in a proper chain of satisfaction the system needs the data to be organized in a proper relational way. The project is to maintain the relational communication among the project is to maintain this relational communication among the data, such that consistency, reliability and integrity can be achieved. The major technicality within the system lies in managing the coordination among the sales and service departments, which is the major hold upon the system to gain or achieve profits. The project has been planned to be having the view of distributed architecture, with centralized storage of the database. The application for the storage of the data has been planned. Using the constructs of MS-SQL Server and all the user interfaces have been designed using the ASP.Net technologies. The database connectivity is planned using the “SQL Connection” methodology. The standards of security and data protective mechanism have been given a big choice for proper usage. The application takes care of different modules and their associated reports, which are produced as per the applicable strategies and standards that are put forwarded by the administrative staff. The entire project has been developed keeping in view of the distributed client server computing technology, in mind. The specification has been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organizational administration. The user interfaces are browser specific to give distributed accessibility for the overall system.


  • 15,000 words - 94 pages in length
  • Excellent in depth analysis
  • Good use of code
  • Well written throughout
  • Ideal for IT and computing students

1. Introduction
Introduction to Project                                                               
Organization Profile                                                                    
Purpose of the Project                                                                 
Problem in Existing System                                                           
Solution of these Problems                                                          

2. System Analysis                                   
introduction                                         
System Workflow                                   
Study of the System                                   
Proposed System                                   
Input & Output                                      
 Process Models Used With Justification                   

3. Literature Survey                                
Introduction To .Net Framework                       
ASP.Net                                              
C#.Net                                            
SQL Server                                        
  
4. Feasibility Report                                     
Technical Feasibility                               
Operational Feasibility                              
Economic Feasibility                                

5. Coding                                                             

6. Software Requirement Specifications                         
Functional Requirements                              
Hardware Specifications                                   
Performance Requirements                                  

7. System Design                                     
Introduction                                                 
System Workflow                                            
Normalization                                               
E-R Diagram                                                   
Data Flow Diagrams                                         
Data Dictionary                                             

8. System Testing and Implementation                           
Introduction                                     
Strategic Approach Of Software Testing                   
Unit Testing                                                          
Discussion and Results                                      

9. System Security                                                  
Introduction                                                  
Security in Software                                          

10. Conclusion & Future Enhancements                              
Conclusion                                    
Future Enhancements                               

11. References



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