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Organisational Decision Making Assessment and Improvement (2011)


Ref: ict0041

In a world filled with competition and relentless change, it is more important than ever that organisations make the right decisions at the appropriate time. Nowadays businesses are faced with complex and uncertain decision problems and how they face such situations may have a significant impact on their financial well-being. Decision making is an organisational process of paramount importance. However, evidence in organisational decision making suggests that businesses suffer substantial losses due to bad practice in decision making. This dissertation proposes a conceptual framework for assisting organisations in improving their decisions making capabilities. It extensively examines the literature on organisational decision making, best practices in decision making and smart organisations. In-depth interviews with senior managers and executives from several companies in the telecommunications sector were conducted to validate the proposed framework for improving organisational decision making.


  • 15,000 words - 140 pages in length
  • Excellent use of literature
  • Excellent in depth analysis
  • Well written throughout
  • Includes interview transcripts
  • Ideal for IT and business students

1 Abstract

2 Introduction

3 Literature Review
Decision Making
Types of Decisions
Key Factors in Decision Making
Why Make Better Decisions?
Decision Quality
Organisational Decision Making
Organisational Decision Making Models
Complexity of Organisational Decision Making
How Much Do Organisational Decisions Cost?
Smart Organisation
How Organisations Make Good Decisions
Best Practices in Organisational Decision Making

4 Research Methodology
Overview
Purpose
Achievement Expected
Deliverables
Success Criteria
Research Plan
Research Subjects
Interview Specifications
Interview Questions
Quality Assurance & Risk Analysis
A Summary of the Research Conducted

5 Results
Interview Results

6 Analysis
Explore Decision Making Practices
Best Managerial Decisions
Worst Managerial Decisions
Good Decision Making
Poor Decision Making
Complexity of Decision Making
Attributes of Good Quality Information
Making the Right Decision
Decision Making Practices
Decision Making Factors
Group Decision Making
High Quality Decisions
Smart Organisations
Identify Factors for Improving Decision Making
Discussion & Evaluation
Conceptual Framework for Improving Organisational Decision Making
Rules & Guidelines for Improving Organisational Decision Making

7 Research Limitations & Future Directions
Research Limitations
Usefulness of the Research
Future Directions

8 Conclusions

9 Bibliography

10 Appendix


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