  An Exploration into Knowledge Sharing in an IT Services OrganisationRef: ict0032 Sharing & creating new knowledge is crucial for the survival of all IT companies. However, there is a huge difficulty in creating a culture whereby Knowledge Sharing becomes the norm and employees appreciate the importance of collaborating and sharing with the overall goal to increase productivity. The aim of this project is to assess the current internal communications practices in an IT company and evaluate how effective they are in facilitating and motivating employees to share. The outcome of this project is a set of recommendations on how an IT company can begin to address the problems and improve processes. The evidence is collected via conducting five interviews and analysing 14 responses from employees working in the organisation with particular focus on the problems, best practice and motivation behind sharing. The interviews have provided considerable evidence of conflicting goals between communicators and knowledge contributors within the organisation. Communicators expressed concern for a lack of employee involvement in sharing success stories whilst contributors (who are also the audience of the Internal Communications in this situation) expressed that communications they receive lack variety and at times they experience information overload. The reason behind this is that in a bid to increase the quality of the knowledge being shared; communication teams are extensively duplicating content, which is not good practice for the communicators as well as the employees as it diminishes the true value of the knowledge being shared. As a result, managers and employees are worried that the communications practice in place is no longer achieving its aims and something needs to be done to improve the situation. The project outcome is in the form of seven key recommendations that have been presented to representatives from the company. The 2 representatives have provided written feedback. One representative has taken the findings on board stating, “I shall use some of your input to support a proposal regarding clarity in leadership we are pulling together.”
1 - Introduction Background Aims of project Success Criteria Method Process Overview 2 - Critical Literature Review Defining Knowledge Management The challenge of KS Social and cultural issues affecting Knowledge Sharing Impacts of Knowledge Management Area of Investigation 3 - Research Strategy Philosophies Approach Design Strategies 4 - Data Collection and Analysis Data collection process overview Sampling Design of interviews Grounded Theory Analysis Design of Questionnaires 5 - Findings Findings at a glance Discussion of findings Conclusion of findings 6 - Recommendations Outline of problems Outline of recommendations Revision of recommendations Feedback on findings 7 – Evaluation & Reflection Evaluation of project Review of challenges encountered Assessment against Success Criteria Project Plan Lessons learnt Further scope References Bibliography Appendices How To Order 1. Select reference number ict0032 from the dropdown list 2. Click the PayPal button 3. Click the "Click Here" button on the PayPal page to submit your credit/debit card payment 4. We will email your chosen dissertation in PDF format within 24 hours |
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