An Exploration into
Knowledge Sharing in
an IT Services Organisation
Sharing &
creating new knowledge is crucial for the survival of all IT companies.
However, there is a huge difficulty in creating a culture whereby
Knowledge Sharing becomes the norm and employees appreciate the
importance of collaborating and sharing with the overall goal to
increase productivity. The aim of this project is to assess the current
internal communications practices in an IT company and evaluate how
effective they are in facilitating and motivating employees to share.
The outcome of this project is a set of recommendations on how an IT
company can begin to address the problems and improve processes. The
evidence is collected via conducting five interviews and analysing 14
responses from employees working in the organisation with particular
focus on the problems, best practice and motivation behind sharing. The
interviews have provided considerable evidence of conflicting goals
between communicators and knowledge contributors within the
organisation. Communicators expressed concern for a lack of employee
involvement in sharing success stories whilst contributors (who are
also the audience of the Internal Communications in this situation)
expressed that communications they receive lack variety and at times
they experience information overload. The reason behind this is that in
a bid to increase the quality of the knowledge being shared;
communication teams are extensively duplicating content, which is not
good practice for the communicators as well as the employees as it
diminishes the true value of the knowledge being shared. As a result,
managers and employees are worried that the communications practice in
place is no longer achieving its aims and something needs to be done to
improve the situation. The project outcome is in the form of seven key
recommendations that
have been presented to representatives from the company. The 2
representatives have provided written feedback. One representative has
taken the findings on board stating, “I shall use some of
your input to support a proposal regarding clarity in leadership we are
pulling together.”
- 110 pages - 15,000 words
in length
- Good user of literature
- Excellent in depth analysis
- Well written throughout
- Includes questionnaire
- Ideal for IT and business
students
1
-
Introduction
Background
Aims of project
Success Criteria
Method Process
Overview
2
- Critical Literature Review
Defining
Knowledge Management
The challenge of
KS
Social and
cultural issues affecting Knowledge
Sharing
Impacts of
Knowledge Management
Area of
Investigation
3
- Research Strategy
Philosophies
Approach
Design
Strategies
4
- Data Collection and Analysis
Data collection
process overview
Sampling
Design of
interviews
Grounded Theory
Analysis
Design of
Questionnaires
5
- Findings
Findings at a
glance
Discussion of
findings
Conclusion of
findings
6
- Recommendations
Outline of
problems
Outline of
recommendations
Revision of
recommendations
Feedback on
findings
7
– Evaluation & Reflection
Evaluation of
project
Review of
challenges encountered
Assessment
against Success Criteria
Project Plan
Lessons learnt
Further scope
References
Bibliography
Appendices
1. Select reference number ict0032
from the dropdown list
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