Mastering the Art of Marketing Strategy Frameworks: A Postgraduate Perspective

Introduction

In the ever-evolving landscape of business, robust marketing strategy frameworks are the linchpin that propels organisations towards success. As postgraduates delving into the intricacies of the corporate world, it becomes imperative to grasp the key aspects of marketing strategy that can make or break a brand. This comprehensive guide aims to explore the fundamental elements of marketing strategy, providing insights rooted in academic rigor and real-world applicability.

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1. Understanding the Essence of Marketing Strategy Frameworks

1.1 Defining Marketing Strategy: A Holistic Approach

In the intricate tapestry of business, marketing strategy stands as the overarching framework that shapes an organization’s path to success. To truly understand the essence of marketing strategy, we must delve into its multifaceted nature and the interconnected elements that contribute to its effectiveness.

Strategic Integration Across Business Functions: Marketing strategy isn’t an isolated function; it’s an integral part of the broader business strategy. This integration ensures that marketing efforts align seamlessly with overall organizational goals. From product development to sales and customer service, every facet of a business should harmonize to deliver a unified and compelling brand experience.

Balancing Short-Term Tactics with Long-Term Vision: While tactical maneuvers are essential for immediate gains, the essence of marketing strategy lies in its ability to balance short-term objectives with a long-term vision. It’s about cultivating sustained growth and resilience against market fluctuations. This requires a delicate interplay of agility and foresight, allowing organizations to navigate the present while positioning themselves strategically for the future.

1.2 The Evolution of Marketing Strategy: Navigating Change

Historical Perspectives: Understanding the essence of marketing strategy framework necessitates a journey through its historical evolution. Traditional marketing was often synonymous with outbound techniques, where businesses broadcasted their messages to a broad audience. Over time, this paradigm shifted towards more targeted and customer-centric approaches.

Adaptations in the Digital Era: In the contemporary landscape, the digital revolution has ushered in a new era of marketing. The advent of social media, data analytics, and e-commerce has transformed how businesses connect with consumers. Marketing strategy, once confined to print and broadcast media, now embraces a dynamic, interactive, and data-driven paradigm.

1.3 The Symbiotic Relationship with Business Objectives

Alignment with Organizational Goals: The essence of marketing strategy lies in its symbiotic relationship with overarching business objectives. For a strategy to be effective, it must not only enhance brand visibility but also contribute directly to revenue generation, market share expansion, or other key performance indicators set by the organization.

Measuring Impact and Adjusting Course: An effective marketing strategy is not static; it evolves in response to market dynamics. This requires robust measurement mechanisms and a commitment to continuous improvement. Key performance indicators (KPIs) serve as compass points, allowing organizations to assess the impact of their strategies and make data-driven adjustments as needed.

Marketing strategy frameworks guides organizations through the dynamic landscape of business. It’s a holistic approach that integrates seamlessly with broader business objectives, adapts to the evolving digital landscape, and maintains a delicate balance between short-term tactics and long-term vision.

As postgraduate students aspiring to navigate the complexities of marketing, comprehending the essence of marketing strategy provides a solid foundation for the subsequent explorations into market research, segmentation, targeting, and positioning strategies. In the following sections, we will unravel the intricacies of these foundational elements, shedding light on their significance in crafting successful marketing strategy frameworks .

2. Market Research: The Foundations of Strategic Decision-Making

2.1 The Role of Market Research

Unveiling Insights for Informed Decisions – Market research stands as the bedrock of strategic decision-making, offering a systematic approach to gathering, analyzing, and interpreting information about a market, its dynamics, and its participants. At its core, market research seeks to unveil insights that empower businesses to make informed and data-driven decisions.

Types of Market Research: Quantitative Research: Involves the collection and analysis of numerical data. Surveys, questionnaires, and statistical techniques quantify market trends, preferences, and behaviors. This provides a numerical foundation for decision-making. Qualitative Research: Focuses on understanding the underlying motivations, attitudes, and perceptions of individuals. Techniques such as interviews, focus groups, and observational studies delve into the nuances that quantitative data may not capture.

Market Analysis Frameworks: SWOT Analysis: Examining Strengths, Weaknesses, Opportunities, and Threats provides a comprehensive view of both internal and external factors that can influence strategic decisions. PESTLE Analysis: Evaluating Political, Economic, Social, Technological, Legal, and Environmental factors helps businesses anticipate changes in the broader environment.

2.2 Consumer Behaviour Analysis

Navigating the Psychology of Purchasing Decisions – Understanding consumer behavior is a cornerstone of effective market research. It involves delving into the psychological, social, and economic factors that influence individuals’ buying decisions. Key components include:

Motivation: What drives consumers to make a purchase? Uncovering the underlying motivations helps businesses tailor their marketing messages and offerings.

Perception: How do consumers perceive a brand or product? Perception shapes purchasing decisions, and market research helps identify and influence these perceptions.

Attitude and Beliefs: Consumer attitudes and beliefs impact brand loyalty. Through in-depth analysis, businesses can identify and leverage these factors to build stronger connections with their target audience.

2.3 Incorporating Behavioral Economics in Strategy Formulation

Nudging Consumer Behavior – The field of behavioral economics introduces the concept of nudging – subtle interventions that influence decision-making. By understanding cognitive biases, businesses can strategically design marketing interventions that guide consumers towards desired actions.

Anchoring: The first piece of information encountered often influences subsequent decisions. Pricing strategies, for example, can leverage anchoring to shape perceived value.

Loss Aversion: Consumers tend to weigh potential losses more heavily than gains. Crafting marketing messages that highlight the potential loss of not choosing a product or service can be a persuasive tactic.

Market research serves as the compass that guides strategic decision-making. It unveils the intricacies of markets, consumer behaviors, and competitive landscapes, providing businesses with the insights needed to navigate complex terrain. As postgraduate students, mastering the art of market research equips us with the foundational skills required for effective strategic planning. In the following sections, we will explore the strategies of segmentation, targeting, and positioning, examining how market research forms the basis for these crucial components of a comprehensive marketing strategy.

3. Segmentation, Targeting, Positioning (STP) Strategies

3.1 Segmentation

Segmentation involves dividing a heterogeneous market into smaller, more homogeneous groups based on specific characteristics. This allows businesses to tailor their marketing strategies to the unique needs and preferences of each segment. Key aspects include:

Demographic Segmentation: Dividing the market based on demographics such as age, gender, income, education, and family size. This provides a foundational understanding of consumer profiles.

Psychographic Segmentation: Considering lifestyle, values, attitudes, and interests helps create segments with shared psychographic traits, enabling more targeted messaging.

Behavioral Segmentation: Analyzing purchasing behavior, brand loyalty, product usage, and other behavioral factors aids in grouping consumers with similar buying patterns.

Benefits of Segmentation: Targeted Marketing: By understanding the distinct needs of each segment, businesses can create marketing campaigns that resonate specifically with those groups.

Resource Efficiency: Resources are allocated more efficiently when marketing efforts are directed towards specific segments rather than a broad, undifferentiated market.

3.2 Targeting

Precision in Audience Selection – Targeting involves selecting specific segments to focus marketing efforts on. It’s about identifying the most lucrative and receptive audience for a product or service. Key targeting strategies include:

Undifferentiated Targeting: Appealing to the entire market with a single strategy. This approach is suitable when the product has broad appeal and little variation in consumer preferences.

Differentiated Targeting: Tailoring marketing strategies for different segments. This allows businesses to capture a larger market share by addressing diverse needs.

Concentrated Targeting: Concentrating efforts on a single, well-defined segment. This strategy is beneficial for niche markets where a specialized product can meet unique needs.

3.3 Positioning

Crafting a Distinct Brand Image: Positioning is about creating a distinctive and appealing image for a product or brand in the minds of consumers. It involves shaping perceptions to highlight unique selling propositions. Key elements of positioning include:

Value Proposition: Clearly communicating the value a product or service brings to consumers. This goes beyond features to emphasize the benefits and solutions it provides.

Brand Differentiation: Identifying and promoting aspects that set the brand apart from competitors. Whether it’s quality, innovation, or customer service, differentiation builds a competitive edge.

Perceptual Mapping: Visualizing how consumers perceive brands relative to competitors helps in fine-tuning positioning strategies.

Consistency Across Touchpoints: Consistency is crucial in positioning. Whether through advertising, customer service, or product experience, the brand’s positioning should remain coherent. This builds trust and reinforces the desired image in consumers’ minds.

The Segmentation, Targeting, Positioning (STP) framework is a cornerstone of effective marketing strategy. It transforms market research insights into actionable plans, allowing businesses to connect with specific audience segments in meaningful ways. As postgraduate students delving into the nuances of marketing strategy, understanding the intricacies of STP provides a roadmap for crafting compelling and targeted campaigns. In the subsequent sections, we will explore the dynamics of digital marketing in the 21st century, elucidating how STP strategies adapt to the ever-evolving landscape of online consumer engagement.

4. Digital Marketing in the 21st Century

4.1 The Digital Transformation and Marketing Strategy Frameworks

Shifting paradigms in consumer engagement. The 21st century has witnessed a profound transformation in how businesses connect with consumers, largely driven by the rise of digital platforms. Digital marketing encompasses a spectrum of online channels, tools, and strategies that redefine the way brands communicate, engage, and build relationships with their audience. Key aspects include:

Omni-channel Presence: Consumers seamlessly move between various online platforms. Successful digital marketing requires a cohesive presence across channels such as social media, search engines, email, and websites.

Personalization: Leveraging data and analytics, digital marketing allows for highly personalized interactions. Tailoring content, recommendations, and offers based on individual preferences enhances user experience and engagement.

4.2 Content Marketing and SEO Integration

Content marketing is at the heart of digital strategies, focusing on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience. This involves:

Storytelling: Crafting narratives that resonate with the target audience builds emotional connections and enhances brand loyalty.

Multimedia Content: Embracing diverse content formats such as videos, infographics, and podcasts caters to varied consumer preferences.

The Art and Science of SEO Optimization: Search Engine Optimization (SEO) is instrumental in ensuring that digital content is discoverable by search engines, thereby reaching a wider audience. Key elements of SEO integration include:

Keyword Research: Identifying and incorporating relevant keywords enhances visibility in search engine results.

Quality Link Building: Building a network of high-quality backlinks improves domain authority and search rankings.

User Experience Optimization: Ensuring websites are mobile-friendly, have fast load times, and provide a seamless user experience contributes to higher search rankings.

Digital marketing in the 21st century is characterized by a dynamic interplay of technology, data, and consumer expectations. As postgraduate students exploring the nuances of marketing strategy, understanding the intricacies of digital marketing provides a lens into the evolving landscape of consumer engagement. In the upcoming sections, we will delve into the realm of social media strategies, exploring how businesses can harness the power of social platforms to amplify their brand presence, foster engagement, and navigate the intricacies of the digital age.

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Art of Marketing Strategy Frameworks
Art of Marketing Strategy Frameworks

5. Social Media Strategies for Brand Amplification

5.1 Harnessing the Power of Social Media

Building Communities and Fostering Engagement – In the digital era, social media has emerged as a dynamic and influential platform for brand communication. Social media strategies go beyond mere presence; they aim to build communities, foster engagement, and amplify brand messages. Key components include:

Content Variety: Diversifying content types – from visually appealing images and videos to informative infographics and thought-provoking articles – ensures a well-rounded and engaging social media presence.

Consistent Brand Voice: Establishing a consistent brand voice across social platforms contributes to brand recognition and fosters a sense of authenticity.

Two-Way Communication: Social media is inherently interactive. Encouraging dialogue, responding to comments, and actively engaging with the audience build a sense of community and trust.

5.2 Influencer Marketing

Navigating the Landscape of Influencer Partnerships. Influencer marketing has become a powerful strategy within social media, leveraging individuals with significant online followings to promote products or services. Key considerations in influencer marketing include:

Relevance and Authenticity: Aligning with influencers whose values and audience align with the brand ensures authenticity and credibility.

Micro-Influencers: Partnering with influencers with smaller but highly engaged audiences often leads to more meaningful connections and conversions.

Transparency and Disclosure: Maintaining transparency about influencer partnerships builds trust with the audience and adheres to ethical standards.

5.3 Crisis Management in the Social Media Era

Proactive Measures and Damage Control – While social media offers immense opportunities for brand amplification, it also poses challenges in the form of rapid information dissemination and potential crises. Effective crisis management on social media involves:

Proactive Monitoring: Constantly monitoring social media channels enables swift identification of potential issues before they escalate.

Transparent Communication: In the event of a crisis, transparent and timely communication is crucial. Addressing concerns openly and honestly helps rebuild trust.

Learning from Incidents: Post-crisis analysis provides valuable insights for refining social media strategies and preventing similar incidents in the future.

Social media strategies are integral to brand amplification in the digital age. As postgraduate students navigating the complexities of marketing strategy, understanding the dynamics of social media allows us to harness the power of online communities, influencers, and effective crisis management. In the following sections, we will explore the critical aspects of measuring success in marketing, diving into the realm of Key Performance Indicators (KPIs) and data-driven decision-making.

Measuring Success: Key Performance Indicators (KPIs)

6.1 Defining Relevant KPIs

Aligning Metrics with Business Goals – Effectively measuring the success of marketing strategies requires the definition and tracking of Key Performance Indicators (KPIs) that align with overarching business objectives. KPIs serve as quantifiable benchmarks, providing insights into the performance of various marketing initiatives. Key considerations include:

Business Objectives: Identifying the primary goals of marketing strategy frameworks – whether it’s increasing brand awareness, driving sales, or enhancing customer loyalty – informs the selection of relevant KPIs.

SMART Criteria: Ensuring that KPIs are Specific, Measurable, Achievable, Relevant, and Time-bound ensures clarity and effectiveness in evaluation.

6.2 Data-Driven Decision Making

Incorporating Analytics into the Decision-Making Process – The advent of advanced analytics tools has revolutionized the way businesses approach decision-making. In the context of marketing, leveraging data analytics is pivotal for making informed and strategic choices. Key components of data-driven decision-making include:

Data Collection and Analysis: Establishing robust data collection mechanisms and employing analytical tools help transform raw data into actionable insights.

Attribution Modeling: Understanding how various touchpoints contribute to conversions allows for more accurate attribution of success to specific marketing channels.

A/B Testing: Conducting controlled experiments with A/B testing provides empirical evidence on the effectiveness of different strategies, enabling refinement for optimal results.

6.3 Adapting Strategies Based on Performance Insights

Continuous Improvement Through Iterative Analysis – Measuring success is not a one-time task; it’s an ongoing process of evaluation, adjustment, and optimization. Constantly adapting strategies based on performance insights ensures agility and relevance. Key aspects include:

Regular Reporting: Establishing a regular reporting cadence allows for timely assessment of KPIs and performance against benchmarks.

Benchmarking Against Competitors: Comparing performance metrics with industry benchmarks and competitors provides context and identifies areas for improvement.

Iterative Testing: Embracing a culture of continuous improvement involves iteratively testing new ideas, analyzing results, and incorporating learnings into future strategies.

Measuring success in marketing is not merely about tracking numbers; it’s about deriving meaningful insights that inform strategic decisions. As postgraduate students immersed in the world of marketing strategy, understanding the intricacies of KPIs and data-driven decision-making empowers us to navigate the complexities of the digital landscape. In the final sections, we will delve into contemporary challenges faced by marketing professionals and explore emerging trends that shape the future of marketing strategy Frameworks.

7. Challenges and Future Trends in Marketing Strategy Frameworks

7.1 Contemporary Challenges

Adapting to Dynamic Market Conditions – The fast-paced nature of the business landscape introduces a set of challenges that marketers must navigate. Staying ahead in the face of these challenges requires strategic foresight and adaptability. Key contemporary challenges include:

Rapid Technological Advancements: The pace of technological evolution introduces both opportunities and challenges. Marketers must continually assess and adopt emerging technologies to stay relevant.

Consumer Empowerment: Empowered by information and choices, modern consumers demand personalized experiences, ethical practices, and transparency. Meeting these expectations poses a challenge for brands.

Navigating Ethical Considerations in Marketing – As consumers become more socially conscious, ethical considerations in marketing become increasingly important. Balancing business goals with ethical practices involves:

Authenticity and Transparency: Authenticity in messaging and transparent communication build trust. Ethical marketing practices involve truthfulness in advertising and fulfillment of promises.

Social Responsibility: Embracing corporate social responsibility (CSR) initiatives and sustainable practices aligns with consumer values and contributes to a positive brand image.

7.2 Future Trends in Marketing Strategy Frameworks

Artificial Intelligence and Automation – The integration of artificial intelligence (AI) and automation into marketing strategies is a defining trend. Key applications include:

Data Analysis and Personalization: AI enables advanced data analysis, allowing for more granular customer segmentation and personalized marketing strategies.

Chatbots and Virtual Assistants: Automated customer service through chatbots and virtual assistants enhances efficiency and provides instant support to consumers.

Sustainability as a Strategic Imperative
As environmental concerns take center stage, sustainability becomes a key consideration in marketing strategy. Trends in sustainable marketing include:

Green Marketing: Emphasizing environmentally friendly practices in products, packaging, and operations to appeal to eco-conscious consumers.

Ethical Sourcing: Communicating responsible sourcing of materials and fair labor practices in marketing messages.

In the dynamic landscape of marketing strategy, challenges and trends are intertwined. As postgraduate students aspiring to master the art of marketing, understanding and addressing contemporary challenges while staying attuned to future trends is imperative. Navigating technological shifts, meeting ethical expectations, and embracing sustainability are integral aspects of crafting strategies that resonate with both current and future consumers.

The journey from defining marketing strategy and understanding market research to navigating digital marketing, social media strategies, measuring success, and addressing challenges and trends provides a comprehensive framework for postgraduate students seeking to excel in the field of marketing strategy. As we look towards the future, the ability to adapt, innovate, and integrate ethical and sustainable practices will be crucial in shaping successful marketing strategies in an ever-evolving business landscape.

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By understanding these key aspects, postgraduate students and aspiring marketers can equip themselves with the knowledge and skills necessary to navigate the complexities of the ever-changing marketing strategy frameworks. If you enjoyed reading this post, I would be very grateful if you could help spread this knowledge by emailing this post to a friend, or sharing it on Twitter or Facebook. Thank you.

Marketing Ethics

Ethical Consideration within the Retail Sector – Marketing Ethics

Many companies and businessmen often face obstacles as to what practices can ethically be done in order to make money or achieve objectives (Marketing Ethics). Fraud and deception taken up by some companies is not only wrong in the moral sense but restricts the prosperity of the economy as a whole. These practices although may not be illegal in a given geographical boundary yet it cannot be undertaken with a clear conscience.

From a customer’s view point the retailing is the first tie in the distribution chain. Hence it is essential for retailers to be ethical in business practices as they affect the lives of many people. Ethical decisions have a strong significance when it comes to ensuring order and justice in a society. However, difficulty persists as to what falls under the folds of order and justice. In the retail industry, the one department often criticized for unethical actions in business is the marketing department. This negativity can be attributed to the fact that marketing tends to represent the most noticeable department to the public at large. For instance, fabricated pricing, misleading advertisements and deceiving sales pitches from sales personnel often result in hurt or angry customers as well as the media.

Moral constraints persist in the dynamics of marketing functions. For instance, contemporary marketing experts often debate that deceitful marketing is bound to be unsuccessful as the market will shove those who disrupt the common morality. Ethics depicts a form of social control, which is especially critical to the individual customers, the salespeople and the organisation itself. Marketing ethics gives birth to a more socially responsible and culturally penetrating business community. The adherence to marketing ethics has the prospective of being favorable to the society as a whole in the short as well as the long run term; therefore it should be a substantial part of any business model.

There is a pressing concern towards ethical issues, such as poor working conditions, child labor, associations with third world countries, green issues, grey imports and environmental concerns which have led to a change in attitude of the western world to consider a more socially responsible approach. The societal marketing concept stresses the need for organizations to achieve a balance between satisfying customers, achieving profits and maintain the well-being of the society; when making marketing decisions. An organization can play a role in creating a positive impact on the society if it produces useful products in an environmental friendly manner.

Marketing Ethics
Marketing Ethics

Over the years, organizations have evolved and realized their social responsibilities. Organizational social commitment consists of four kinds of responsibilities: legal, economic, philanthropic and ethical. These four classifications have been in existence for decades; however, in recent years social and ethical dimensions have attained increasing importance. Firms come into being to provide goods and services with an aim to maximize profits. In their efforts to attain maximum profits they often forget their responsibilities towards the society. Consumers these days place pressing importance on the need to protect the environment and hence this has put pressure on companies to realize their responsibilities and act in the favor of the society as well satisfying the customers and looking after the well-being of the society in which they operate.

Ethical Considerations

Green issues

Every business has a two-way relationship with the society. While the business contributes to the society in the form of products and services, the society provides an environment for the businesses to flourish and grown in. Since, the survival of a business depends upon the society, businesses need to perform in a manner that does not harm the environment but is useful to it. For example, companies need to be conscious of the environment they operate in and thoughtful about issues such as ozone layer depletion and global warming. Until recently, cfc (chlorofloro-carbon) which leads to the damaging of the ozone layer was used in the manufacturing of refrigerator compressors in most countries. However, today many companies have adopted various alternatives to cfc and banned its use from production processes. Companies should also take notice of fair practices when it comes to employment such as providing equal employment opportunities to everyone and a safe and fit work environment along with fair compensation packages.

Sourcing of products

Companies operating with global supply chains came under immense pressure by the consumer groups, trade union and the government in the 1990’s to ensure healthy working conditions for those producing their goods in the less developed countries. Various media campaigns have been carried out which shed light on the poor working environment in factories in the less developing countries emphasizing the need for marketing ethics and trading.

This has resulted in the growing importance of marketing ethics in the corporate responsibility agenda of major corporations. Many companies today have established social and environmental criteria for the selection of their business ventures; which includes securing appropriate standards for the labor conditions and work environment in their supply chain. Also, corporate codes of practice are being implemented so as to their ventures according to a range of social and environmental criteria, including an organisation’s efforts to secure adequate labor conditions in their supply chain, and retailers are increasingly implementing corporate codes of practice so as to certify that the working conditions of the labor involved in the production of their goods meet or exceed international labor standards.

For example, Primark’s rating fell in the consumer polls drastically in 2008 after it was discovered that a few of Primark’ suppliers were using child labor. On the other hand, Marks & Spencer had a high rating in consumer polls due to their –‘plan A’ initiative, which comprised of performing life-cycle assessment on their clothing and  included carrying out life-cycle assessments on their clothing and developing a clothes recycling arrangement with Oxfam. Primark changing its suppliers and creating a website for the promotion of marketing ethics and its ethical trading records as a comeback for the child labor allegations highlights the significance of showing customers that you are sourcing responsibly.

Product Safety

Every day, a variety of new goods are produced and sold in different geographical boundaries and on virtual markets i.e. online. Increased trading and more refined designs can make it challenging to determine the products consumer purchases are safe for them or not. Product safety is an ethical obligation for every company in the retail business as they have a responsibility to provide consumers with products of value that they pay for and that are safe for use.

An example can be taken of the Yamaha group; it ensures that products and services are not harmful in any way to the consumer’s well-being. If an issue of the sort arises it is immediately dealt with and steps are taken to compensate and prevent the recurrence. In the contemporary retail industry online trading has reached its apex. However, new online products could often be unsafe and cause serious injuries or death if they fail to meet safety standards. Consumers cannot assess the products safety, toughness and inspect labels as the goods are not physically available when purchasing online. Second-hand products available online could also be unsafe as they may fail to meet the desired standards, have damaged or missing parts vital for safe operation, may not be sold with a manual for safe use and assembly instructions or may have been modified by the prior owner causing it to be unsafe.

Grey Imports

Products that are sold through non-authorized channels are known as “grey or parallel imports’. These grey imports may appear to be cheap on surface, yet they may be far from cheap when it comes to compliance issues being addressed. They raise financial as well as safety concerns for the purchasers. As these products are not imported with the consent of the manufacturer they do not fall under the manufacturer’s warranty.

Also since these non-authorized products may not pass through regular safety checks that authorized products do they could have potential harmful impact on oneself and one’s family. Moreover, no after sales support is provided as dealer and brokers are not allowed to provide service and spare parts to grey imports which mean maintenance cannot be done by specialized professionals. Grey or parallel imports often have little or no value when reselling as compared to authorized products.

Corporate Social Responsibility (CSR)

The concept of corporate social responsibility is very often linked with the concept of business ethics. Therefore, the main aim of many retailers’ ethics is focused upon the role ethical responsibility plays in order to contribute to the sustainable economic development; healthy work environment for employees, safe society for individuals, the local community and society at large to improve their quality of life. Marketing and marketers play an imperative part in the growth of corporate strategy and respond to the corporate social responsibility agenda.

Business organizations make use of scarce resources in order to produce goods and services to satisfy the customers. To carry out these activities companies need to be cost effective, innovative productive in operations. In order to become successful companies should portray sensitivity to the expectations of the customers when it comes to social issues and environmental well-being (Kotler, 2003). In order to be operating in a socially responsible manner organizations should be concerned for the people and the environment in which the business activity takes place. It is expected that firms that are socially responsible will outperform those less responsible financially in the long run. This can be as a result of customer loyalty and trust, better employee morale or public policies in favor of ethical conduct and overall marketing ethics.

According to an article by Lichtenstein and et al., theory and recent evidence indicated by researchers suggests that a corporation that is socially responsible can have a relatively positive effect on customer attitudes towards the particular corporation (Lichtenstein and et al, 2004). International companies take initiative by donating millions of dollars to non-profit organizations in the form of philanthropy, cause related marketing, employee voluntarism and various novel marketing programs. An example can be of Avon, cosmetic company which raised $200 million for education regarding breast cancer and early diagnosis services through breast cancer awareness crusade.

Consumer’s Perception

Consumers are in need of ways to attain information about the products and services they purchase without having the expertise to judge. The fact that consumers are not well-informed anymore and neither are they self-sufficient; both have a significant impact on the the importance of business ethics when dealing with consumers. Firstly, there was a time when customers could analyze and judge on their own whether the quality of a product or service was up to mark. However, now products and services are created by experts with specialized skills. This results in difficulty to judge the quality by a layman, hence companies need to be honest with the consumers and tell them if the product is of acceptable quality standards and performs the functions they need it for. Secondly, people were self-sufficient previously and could produce what they needed to in order to survive on their own. This situation has changed as people have become progressively dependent on goods that have been created by experts, machinery and high quality resources. As a result the customer has little choice but to accept the product as an honest one and trust the organization’s intentions. Hence, this makes it essential for the companies to look out for what falls under the best interest of their customers.

Other Socially Responsible Clothing Retailers

Marks and Spencer is a British retailer which specializes in clothing items and luxury food products. In 2007, this retailing giant announced a five-year plan which made serious vows and commitments to becoming “a carbon neutral, zero-waste-to-landfill, ethical-trading, sustainable-sourcing, health-promoting business.” ASOS is the second largest online retailer in the world, and its brand under the name of green room acts as a podium devoted to collections with an ethical or eco-conscious story to tell. Offering a range of organic recycled and fair trade clothing, accessories, footwear and beauty, ASOS green room makes it easy to shop more responsibly without the sharp price tag. As of 2012, H&M has raised over $4.5 million USD, through a 5 year partner program with UN charity organization UNICEF. Starting in February 2013, H&M will offer patrons a voucher in exchange for used garments. Donated garments will be processed by I:CO, a retailer that recycles used clothing with the goal of creating a zero-waste economy. The initiative is similar to a clothes-collection voucher program launched in April 2012 by Marks & Spencer in partnership with Oxfam.

Marketing Ethics Conclusion

Companies have a moral obligation towards their consumers or potential customers. They must not be deceitful and sell products that are safe for the users. However, it is not entirely clear as to what is morally preferable and where does the advertising cross the overly deceptive boundary and the extent of harm that manipulative advertising can do to people. Hence, it is better to be on the safe side and take extra precautions where the well-being of human life is concerned.

The responsibilities of a business are further illustrated in the steps that should be taken by manufacturers in order to ensure that goods of acceptable safety standards are provided to customers. Firstly business should give priority to safety. If costs are being raised in order to meet safety requirements that does not mean they should dismiss it. Products that may lead to serious injuries are often are often the ones that need the highest safety standards.

Secondly, businesses should take responsibility of any accidents caused by the product rather than blame it on product misuse. Consumers should be made aware about the proper usage of products that have a tendency to be harmful. Some consumers can still be harmed if they use products appropriately. Also, if products are continuously being misused there should be ways to make the misusing of it less harmful to the user.

Thirdly, business must monitor and check the manufacturing process on its own. Often products produced are defected as a result of mismanagement in the manufacturing process. Companies must keep a check on its activities and have a quality control team to ensure that safe and non-defected products pass through to the consumers. Sometimes external quality assessment teams or companies can be hired for an unbiased testing process.

Fourthly, when a product is prepared to be marketed, companies should have a product safety staff in-line to assess the market strategy and advertising for potential safety problem. How a product is being used in an advertisement can have a significant impact in encouraging people to use the product that way. Hence, advertisers should refrain from portraying the usage of product in a harmful manner such as showing people driving cars while texting at the same time.

Fifthly, when a product lands in the marketplace, firms should make sure that written information about the products performance is readily available to the consumers. In order to ensure the product is used in the proper manner and not misused information should be explained in detail about its proper use and made public. Warning labels are found on many products as a result of this. Lastly, companies should investigate and respond to consumer complaints. Consumers being the users can provide a good source of product safety testing and complaints can help the company determine where it lacks and what safety standards the product may lack.

In conclusion, it can be determined that the contemporary retail industry has evolved over the past decade. Previously little importance was given to matters of environmental well-being; the main objective being to maximize profits no matter what the impact it had on one’s surroundings. However, the situation is more subtle now with the consumer becoming more conscious of the environment and sensitive towards its sustainability. Retail businesses have realized the need to be socially responsible in order to gain the consumers trust, loyalty and to satisfy the market. It may incur a cost yet the outcome is far reaching for the overall growth and sustainability of not only the business but the society as a whole.

References

Gundlach, G.T. and Murphy, P.E. (1993), “Ethical and legal foundations of relational marketing ethics exchanges”, Journal of Marketing, Vol. 57 No. 4, pp. 35-46.

Kotler, P. 2003. A Framework for Marketing Ethics Management. (11th Ed). Pearson Custom Publishing.

Lichtenstein, Donald R., Minette E. Drumwright, and Bridgette M. Braig. 2004. “The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits.”Journal of Marketing 68 (October): 16-33.

Murphy, P.E., Laczniak, G.R., Bowie, N.E. and Klein, T.A. (2005), Marketing Ethics, Pearson Prentice Hall, Upper Saddle River, NJ.

Nantel, J. and Weeks, W.A. (1996), “Marketing Ethics is there more to it than the utilitarian approach?” European Journal of Marketing, Vol. 30 No. 5, pp. 9-19.

Urban, G.L. (2005a), “Customer advocacy: a new era in marketing?”, Journal of Public Policy and Marketing, Vol. 24, Spring, pp. 155-9.

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