 
What
Are The
Relationships Between The Success Of A Project And Client Satisfaction,
And Good Project Management And The Effective Management Of Stakeholder
Relationships?
(2013)
Ref: build0044In 2012 the construction
industry in the UK contributed £83 billion in economic
output, 6%in total. A little over 2 million jobs or 7% of the UK
workforce were employed in the construction industry in June 2013. The
construction industry, particularly house building, fared badly during
the recent recession. Output in the construction sector fell faster
than the whole economy in 2008. 2009 saw the sector recover faster than
the economy as a whole, and 2010 and 2011 saw stagnant growth, followed
by another contraction in 2012. There have been many attempts to
improve the industry over the years from the Simon report in 1944 to
the most recent Rethinking Construction. The Egan report has become the
major change agenda for the industry in recent times and set several
ways in which the industry should improve, through better, more
efficient and sustainable practices. Egan highlighted the need
importance of the briefing process, client empowerment and the benefits
good management at this stage and development of good relationships can
have on a project in terms of success. The lack of client satisfaction
and poor industry reputation is a persistent thorn in the side of the
industry and efforts must be made to improve this, and identifying the
client’s requirements early is believed to be essential for
project success. It had been suggested that empowering the client is
one of the key areas to improve the briefing process and hence project
success. This dissertation will look to focus initially on the project
manager and outline the significance and effect the PM performance may
have on a project success or failure, which has been questioned,
although early research has shown to be significant. To develop this
further success criteria and management qualities will also be
investigated, to evaluate what projects should aspire to and the
qualities those involved at strategic level should possess. The
dissertation will then introduce the idea that client relationships and
the management of these from the initial inception of the project by
the project manager is key to the successful outcome of a construction
project. These points will be evaluated, and the presence of a link
evaluated between successful relationships, overall client satisfaction
and hence project success.
This dissertation is based on an understanding of a link between
project performance and client relationships. It will look at the
management factors which make project success achievable, and the
extent to which a successful relationship is a key factor in project
performance and ultimately client satisfaction.
Dissertation aims;
Rationale Research aim and objectives Research Title/Question Aim Objectives Hypothesis Outline Methodology Dissertation Structure 2 - The Project Manager and Components of Project Success The Project Manager Duties of a project manager Project Success Project management factors of success Key performance indicators and operational success criteria Change management and the importance of briefing Management Factors in Project Success Operational and technical management requirements Communication and Co-ordination Political and relationship management skills Client empowerment Need to reduce errors and alterations Utilising power bases 3 - The Significance of Relationship Management and Client Satisfaction The Importance of Developing Good Relationships in Project Success Role of the PM in developing relationships Client Satisfaction Significance of competent team members 4 - Research Methodology Research Aim Reasoning for Methodology Choice Questionnaire Format General Participant Information Research Sample and Characteristics Method of Analysis 5 - Analysis of Results Summary of Relevance Specifics 6 - Conclusions Reminder of Research Aim Analysis of objectives Analysis of Hypothesis Limitations of Research Recommendations and Further Research References Appendix Questionnaire 
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